Ratings based on 147 Verified Reviews

4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Beautiful with Excellent Service and facilities

Posted Oct 15, 2017
Pros: The excellent service and helpfulness of the staff, wheelchair access in hotel and rooms.
My husband and I travelled to Shanghai for a week on China's National Holiday and I broke my foot on the way to the hotel. On arrival, the hotel supplied ice and a wheelchair and they helped me get to hospital. I spent the week in a wheelchair and barely left the hotel, and the staff went out of their way to make our stay comfortable. We will definitely stay here next time we visit.
Comment from Hotel Management
Oct 18, 2017 by Diane, Hotel Management
Dear Catriona, Thank you for taking the time to share your valuable feedback with us. Your great comments really encourage us to continue focusing on our guest satisfaction. Thank your again for choosing Courtyard by Marriott Shanghai Xujiahui. We do expect to see you again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2017
great location, i wish the hotel concierge/staff were more friendly/attentive. i had a heavy luggage and there was no one who came to assist.
Comment from Hotel Management
Oct 9, 2017 by Diane, Hotel Management
Dear guest, Thank you for highlighting your experience during your stay at Courtyard by Marriott Shanghai Xujiahui Hotel. We are sorry about the concierge`s negligence of service and hope that you will give us another chance to impress you. We really do value your constructive comments and expect to welcome you back in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel near lots of shopping and metro

Posted Aug 24, 2017
Beautiful Hotel near lots of shopping and metro. The room was perfect. Very clean. Lots of amenities. Not close to downtown but very easily accessed on the metro.
Comment from Hotel Management
Aug 31, 2017 by Diane, Hotel Management
Thank you for taking the time to share your valuable feedback with us. Your great comments really encourage us to continue focusing on our guest satisfaction. Thank your again for choosing Courtyard by Marriott Shanghai Xujiahui. We do expect to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Istanbul

near to the university

Posted May 23, 2017
Pros: Closeness to the university, metro station and shopping. Cleanliness and friendly staff
Cons: Room organization for a more efficient room, though it might be difficult to impossible.
Location: It was close to the Jiao Tong University, Metro City and Grand Gateway malls, Xiuahui metro station where line 1,9,and 11 pass.
I was attending a conference at the Jiao Tong university, which was very close. Metro station was very convenient to. There were two upscale malls close to the hotel. Overall, we enjoyed out stay. However, room organization could have been better. There was not much place to store our clothes and such. Drawers were almost nonexistent.
Comment from Hotel Management
Jun 8, 2017 by Diane, Hotel Management
Dear guest, thank you very much for taking your valuable time to share your feedback with us. We appreciate for your compliment on location and service. Meanwhile, your comments about room organization have been passed to our Rooms Division Manager. We really do value your constructive comments and expect to welcome you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice swimming pool

Posted Apr 23, 2017
Staff is nice, swimming pool is quite good! Breakfast is also good. The only problem is it takes a bit long to get the taxi.
Comment from Hotel Management
Apr 25, 2017 by Jo Chen, Hotel Management
Thank you for taking the time to share your valuable feedback with us. Your great comments really encourage us to continue focusing on our guest satisfaction. Thank your again for choosing Courtyard by Marriott Shanghai Xujiahui. We do expect to see you again.
4 out of 5
by Jolene

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
Apr 21, 2017
Dear guest, thank you very much for taking your valuable time to share your feedback with us. Your great comments will motivate us to move forwards. We look forward to welcoming you again at Courtyard by Marriott Shanghai Xujiahui.
5 out of 5
by A verified traveler

Positive Experience

Posted Apr 2, 2017 on Hotels
Overall experience is positive. Good location with access to 3 MRT lines and easy access to shopping malls. Club lounge is good with a wide variety of snacks during the evening session. It will be a bit far if you plan to visit the Bund or some of the more touristy area.
Comment from Hotel Management
Apr 11, 2017
Dear guest, thank you very much for taking your valuable time to share your feedback with us. We appreciate for your compliment on location, rooms and lounges. Your great comments will motivate us to move forwards. We look forward to welcoming you again at Courtyard by Marriott Shanghai Xujiahui Hotel.
5 out of 5
by A verified traveler

Posted Mar 31, 2017 on Hotels
Comment from Hotel Management
Apr 11, 2017
Dear guest, thank you very much for taking your valuable time to share your feedback with us. Your great comments will motivate us to move forwards. We look forward to welcoming you again at Courtyard by Marriott Shanghai Xujiahui.
5 out of 5
by Jennifer

Enjoyed our stay, well maintained hotel!

Posted Mar 28, 2017 on Hotels
The staff was very accommodating. They seemed to really appreciate your business.
Comment from Hotel Management
Apr 11, 2017
Thank you for taking the time to share your valuable feedback with us. Your great comments really encourage us to continue focusing on our guest satisfaction. Thank your again for choosing Courtyard by Marriott Shanghai Xujiahui. We do expect to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great central location. Excellent staff.

Posted Dec 25, 2016
Staff attentive and friendly. Location short walk to good restaurants and short cab ride to many visiting sites. Hotel is clean. Executive lounge offers a nice selection of food. Will choose this hotel on our next visit.
Comment from Hotel Management
Jan 12, 2017 by Anita Sun, Hotel Management
Thank you for taking the time to share your valuable feedback with us. Your great comments really encourage us to continue focusing on our guest satisfaction. Thank your again for choosing Courtyard by Marriott Shanghai Xujiahui. We do expect to see you again.