Ratings based on 1,087 Verified Reviews

3.3 out of 5
68% of guests recommend
3.2 Room cleanliness
3.0 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Maryland, USA

Concierge & desk staff need service training.

Posted Dec 12, 2017
Concierge was rude when I asked him about the gym location, just pointed I a direction. Had to go back and get better directions, 2nd concierge also rude, still hard to find. Front desk staff didn't say anything about the Wi-Fi password at check-in. Black marks all over room walls, but room & bathroom seemed clean. Maids were friendly,and did their jobs well, unlike other staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Great location and outdoor balcony.

Posted Nov 5, 2017
This is a simple hotel, but very well located to visit Shanghai. 5 minutes walk to metro. Lots of places to eat nearby and shopping mall. There is a balcony, so if you smoke that is a bonus. Balconies are not very common in most hotels in China. This is my second time staying in this hotel. Far better hotel than the other Rayfont hotel (the bund). What the price though. Anything around $60 canadian per night is good (45 USD).
4 out of 5
by Jason

Posted Oct 16, 2017 on Hotels
Value for money and an excellent location.
4 out of 5
by ming

This traveler left a rating score only Posted Sep 30, 2017 on Hotels
1 out of 5
by A verified traveler from Long Beach, California

Toilet plugged up three times in my two day stay

Posted Sep 27, 2017
When I checked in room 2811, the toilet plugged up and ugly brown water appeared. I requested a room changed and the request was ignored. Only a handyman appeared with a plunger. Then the toilet plugged up two more times before I called it quit and checked out. The front desk persons are all marginal to say the least. What a total disappointment!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 18, 2017 on Hotels
4 out of 5
by Zhi Q

This traveler left a rating score only Posted Sep 15, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
The room was very small only stayed one night so I guess it was okay
3 out of 5
by Hun Wook

This traveler left a rating score only Posted Jul 15, 2017 on Hotels
1 out of 5
by Fatema

Upset

Posted Jul 15, 2017 on Hotels
The area is good but the rest is really bad .. the air condition was very hot.. we couldn't sleep in this heat esp that the weather is very hot! And they didn't fix the problem they said all the ACs is like this .. ( 24 degree in this heat !!!!!) and the manger also was Uncooperative .. doesn't deserve 700 yuan per night the wifi is not in a good quality too ..