Lobby
Check availability

Reviews of Hengshan Garden Hotel

4.5 out of 5
Hengshan Garden Hotel
516 Hengshan Road, Shanghai, Shanghai

Reviews

8.2

Very Good

Rating 10 - Excellent. 177 out of 486 reviews" "
Rating 8 - Good. 208 out of 486 reviews" "
Rating 6 - Okay. 68 out of 486 reviews" "
Rating 4 - Poor. 21 out of 486 reviews" "
Rating 2 - Terrible. 12 out of 486 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay for five nights
Nice hotel, good location, quiet environment, good concierge service, and beautiful gardens ❤️
Stayed 5 nights in Oct 2023

10/10 Excellent

Faramarz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to everywhere. Very nice hotel too.
Stayed 7 nights in Sep 2023

6/10 Okay

F

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible reception services
I was disappointed with my stay at Hengshan Garden Hotel. After I checked in, I found out the pool was not in use at all. A staff member told me that the pool was going through renovation and it would stay closed for another two months! There is no information about the pool closure on their website or on Hotels.com. This is cheating!! I booked the hotel for the pool! When I checked in at the reception, I clearly stated that there would be two guests. But I was told they could only give me one breakfast! the reason was that my partner hadn't arrived yet! My friend need to register with them before getting his breakfast. I couldn't get the logic of this. My first night was terrible. One light in my room couldn't be switched off. Although one engineer tried to help, but couldn't fix it! I didn't sleep well. The next day, I asked to swap a room. After waiting for hours, I did get one. But, the new room was a downgrade from my original booking. Surprisingly, there was no apology or sorry whatsoever from the hotel! Guest's sleep obviously doesn't matter at all. I was appalled by the attitude of the reception and the quality of their services. I guess they just don't know how to smile and how to say the word of "sorry" ! During my stay I did find the cleaners are very friendly and helpful. The location of the hotel is also quite good. It's quiet at night. However, the general stay was not that great.
Stayed 3 nights in Oct 2023

10/10 Excellent

Honghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 15 days and everything was great except there were reading paving in progress which led to a little inconvenience to the underground parking. Other that that, the location and the streets around the hotel are second to none. The back yard garden is definitely the best and rare to find among other 5 star hotels. There is a pond around the outdoor roofed resting place, surrounded with meticulously maintained plants and flowers. It is definitely the best part to enjoy your morning coffee or beers at night. The swimming pool was not open which didn't bother me. Overall I will choose to stay here again on my next trip.
Stayed 15 nights in Sep 2023

10/10 Excellent

Nigel

Liked: Staff & service
Good quality at a fair price
Stayed 3 nights in Jul 2023

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very good stay in one of the most beautiful and walkable areas of Shanghai. Although the rooms and facilities are a bit dated, they are well kept. Staff were very attentive and responded to my requests promptly and professionally. I will certainly stay here again for my next visit!
Stayed 4 nights in Jun 2023

8/10 Good

Xia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay, l like this hotel a lot.
Like this hotel. Very good location. The room is clean and comfortable. Staff are nice. Very good breakfast
Stayed 5 nights in Jun 2023

6/10 Okay

Henrik

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

10/10 Excellent

Jing Yi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 13 nights in Jan 2020

8/10 Good

Mimi, Tokyo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to stay in two different rooms, but one room was a little more outdated than the other. Overall, I had a really pleasant stay.
Stayed 3 nights in Jan 2020

8/10 Good

Ying

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Nice hotel in a central location with swimming pool and gym, very friendly staff.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

Zilin, China

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I would question about the professionalism of the hotel manager. I did not manage to get to know his name unfortunately, but he was tall and spoke quite good English. While I was queuing to check in to the hotel, he apparently served another lady who was not in the queue and showed terrible cold attitude when assisting me with my check in. Secondly, I had faced an issue in my hotel room where the soundproof between the different rooms was terrible. I was woken up by noises made by a couple staying in the room next to mine at about 12.29am. Even while having my earpiece on, I could still hear their private life that my mum and I had to request for a change of room at about 1.30am. There was no apologies as well for the inconvenience from the same manager. Even though I had encountered all these issues, one good feedback was about the bell boys who were nice n helpful compared to my previous stay in this hotel.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about Regal International hotel. This ranks higher than any Marriott or Hilton I have stayed in. Loved it
Stayed 21 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Location is quiet Staff at reception over charged deposit .
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Not too friendly. Breakfast cost too much (220yuen)/person
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
the property needs a complete renovation. Food quality needs improving.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Jamie, San Francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, easy access to subway, restaurants and bars nearby within walking distance. The bed is really comfortable.
Stayed 4 nights in Oct 2019

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Stars
Excellent facility, great service. Fantastic buffet breakfast. Would definitely go there again.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019

8/10 Good

Helen, Cupertino CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps the property needs some renovation bathroom and furniture a bit beat up. Also, if the offer included breakfast they should honor 2 breakfasts since the room are double occupancy, even if at the time the room is reserved for 1
Stayed 9 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic, stately city hotel. It's near the heart of the city. I liked that it was located next to a beautiful park and plenty of shopping. I would stay there again!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location and location. Subway stations are nearby, Line 1 to city centre and Line 10 to railway station. Surrounded by beautiful tree-lined streets leading to restaurants, cafes and Huaihai-road shopping.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was average. Value for money a bit above average. It's huge alright. Good sporting facilities but almost everything need to pay. Tennis, Squash and Bowling. Bowling was a joke as most often it was closed. Need to pre-arranged for use. Even though swimming pool was free to use, website or when booking confirmed, should warn guest to bring swimming cap. Its compulsory otherwise no entry. They do sell caps there at a cost of over USD20. So a family of 4 of us need to fork out almost USD100 to use the pool. I'd stayed in over 100 hotels all over the world, this was my 1st incident!! Apart from the above shortcomings, the hotel offered reasonable amenities, with good location. Only 20 minutes to Xu Jia Hui shopping district.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

4/10 Poor

Hans

Disliked: Room comfort
Too Expensive
it is in my eyes not a business hotel to to many tourist groups Thus I feel I paid much to much for my stay and I will never use this hotel again Soory
Stayed 3 nights in Sep 2019

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

8/10 Good

SH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience but one tip-avoid the on call taxi around the hotel which is very unprofessional
Stayed 2 nights in Aug 2019

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
I've stayed at this hotel quite often over the years and it's always a comfortable stay. I appreciate that a lot of the staff has remained over the years. Some consistency is good. Thank you Jeff and team in the dining area and Alice, Assistant Manager for always being so kind. I look forward to my next visit.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in staff felt rather cold, unwelcoming, the staff have an attitude like they are better than their guests. No "welcome", no "thank you" from their staff. What is the purpose of having bellboys that stand around that do not even assist with your luggage? Overall, the place is clean but just felt way too sterile and impersonal.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Clean and comfortable and located in a quiet neighborhood, 5 min walk to the metro. Room was clean and spacious. We requested for hotel to make reservations for us at a local restaurant and they kindly did it immediately and got back to us that the reservation was made. Zero complaints.
Stayed 3 nights in Jul 2019

10/10 Excellent

Kiki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly spacious corner room, beautiful view of Xujiahui Park and city. Lobby is grand. Location is excellent in the beautiful and walkable French Concession. Would stay again and recommend to others.
Stayed 5 nights in Jun 2019

10/10 Excellent

Niall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location with plenty of bars and restaurants wifhi. Walking distance. Its also only 100m from the metro. Nice park nearby too
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very happy with the services at the front door and a front desk ，I expected them to provide free breakfast but disappointed.
Stayed 7 nights in Jul 2019

4/10 Poor

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was deied credits for my stay despite I am a Gold member of the hotel because I booked via Hotel.comand not their website. They had a sign I could receive Asia Miles for my stay. When I asked they siad I had to stay in the more expensive room (＞$2000RMB per night) to qualify , which was stated in the sign. If I were to pay that much, I definitely won't be staying there. There was no recognition of my being a Gold member of the Regal Hotel group unlike my previous stays in Hong Kong. I definitely don't want to stay there again.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Prime location: 5 mins walk from subway. 8 mins walk to malls. Lots of parks in the neighborhood. Breakfast at the hotel can be a bit pricey if not included in the room rate. Great value for the buffet lunch at the Chinese restaurant called Fragrance. Staff are super friendly and helpful.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

6/10 Okay

Bing

Liked: Cleanliness
The checkout was still so slow and it still charges local calls.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, hard working staff... the facility is well maintained
Stayed 8 nights in May 2019

4/10 Poor

Ahmad

Disliked: Staff & service
Amateurism at its best
Don’t come here if you are a foreigner... one of the most unfriendly and bad behavior hotel I have ever stay ..
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
7 minutes walk to subway, restaurants & parks nearby, area is quite and nice
Stayed 6 nights in Apr 2019
Response from Grace Wang on May 8, 2019
Thank you for staying with us and leaving your comment. We will continue working on the improvement of customer experience, and we look forward your next pleasant stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

Kuo Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Lou

Liked: Cleanliness, room comfort
After a terrible start, saved by excellent Manager
Reception staff were abysmal and we had a terrible check in. They told us that they don’t have a contract with Hotels.com and that we would have to phone a travel agent and sort it out! After 20 minutes they ‘found’ our booking with no apology at all. (We’d had to put data roaming on which will have a cost implication). After writing about this on Hotels.com the Manager (Stephen) called our room to apologize and sent fruit and some chocolates, which was a very nice gesture. Apart from this staff continued to be unsmiling and surly throughout our stay. We would have given service one star if it had not been for the Managers actions. The hotel room has no personality but the bed is large and comfy. Annoying central system that controls all the lights/ TV/ air con only on one side of the bed, so the person without it can’t control their bedside light etc. extreme lack of plugs. All in one place - next to the large desk, so annoying for the person on the other side of the bed if they want to charge their phone/ use it as an alarm. Also compatible plug for hairdryer not near the mirror so you have to contort yourself to see in the mirror whilst you dry your hair! Good cable TV with English speaking channels. WiFi good but a little patchy at times. Breakfast was good. Lots of choice. Egg station for omelette/ fried egg. (Although expensive unless you get a deal through Hotels.com). Less than 5 min walk to the metro which is very convenient and a taxi tank right outside.
Stayed 3 nights in Apr 2019
Response from Grace Wang on Jun 13, 2019
Thank you for staying with us and leaving your comment. We apologize for the unpleasant stay experience and we will working on the improvement of customer experience. We look forward your next pleasant stay with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would 100% stay again
No complaints, I would 100% stay there again for business or personal travel. It was located in a nice safe area with shops, restaurants and bars etc
Stayed 5 nights in Apr 2019
Response from Grace Wang on Jun 13, 2019
Thank you for staying with us and leaving your comment. We will continue working on the improvement of customer experience, and we look forward your next pleasant stay with us.