Ratings based on 103 Verified Reviews

3.8 out of 5
81% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by Hua yong

Posted Sep 14, 2017 on Hotels
Very convenient n good value for money.
Comment from Hotel Management
Sep 21, 2017
Dear Customer We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Xu Hui Shanghai, we look forward to welcoming you again at any one of our serviced residences.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Good place for an extended family stay

Posted Aug 28, 2017
Overall we liked Somerset. It is conveniently located near a metro station. From there, you can get around Shanghai easily. Having a kitchen and washer/dryer was also useful. The only issue we had with the hotel was that the room cleaning wasn't very thorough enough. This probably won't bother many people; however, for people who have allergies or otherwise are more sensitive to dust, it could be noticeable.
Comment from Hotel Management
Sep 1, 2017 by Yoyo, Hotel Management
Dear Customer We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Xu Hui Shanghai, we look forward to welcoming you again at any one of our serviced residences.
5 out of 5
by Wei Tsu Sarah

Excellent location and spacious apartment!

Posted Aug 19, 2017 on Hotels
Excellent location, spacious 3 bedrooms, recent renovated. Great for 7 of us with an extra bed.
Comment from Hotel Management
Aug 23, 2017
Dear Customer We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Xu Hui Shanghai, we look forward to welcoming you again at any one of our serviced residences
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 29, 2017 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 8, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Very nice and comfortable hotel

Posted Oct 26, 2016 on Orbitz
Pros: The apartment we received was spacious and comfortable for the 4 of us. It was clean and with lots of light. Beds were comfortable. There is an inside swimming pool and a gym room very nice to use after a long day of visiting the city.
Cons: Although there were four of us , we only received two vouchers for breakfast which was awkward for a family with 2 children. We had to split for the breakfast !
Location: The Hotel is located near the old French Concession. It is a very nice area. There is nearby a subway station, Jiashan Road , which was very useful.
Comment from Hotel Management
Dec 22, 2016 by Magic, Hotel Management
Thank you for choosing Somerset Xu Hui Shanghai. Its great to know that you and your family enjoyed the stay with us this time. Looking forward to welcoming you soon. Thank you
5 out of 5
by Judith Y. from Texas, USA

Great hotel

Posted Dec 6, 2015 on Hotels
Enjoyed the cleanliness and size of the suite.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you for choosing Somerset Xu Hui Shanghai. Its great to know that you and your family enjoyed the stay with us this time. Looking forward to welcoming you soon. Thank you
3 out of 5
by A verified traveler

Old hotel

Posted Nov 13, 2015
I know they are trying to renew the hotel now but for my room, it's very old and with smell. the room is very big, but very old and you do not want to stay there for too long
Comment from Hotel Management
Nov 30, 2015 by Tina, Hotel Management
Thank you for choosing Somerset Xu Hui Shanghai. As we only have limited room inventory for renovated room, we are very sorry that you had experienced our old guest room this time. Our last phase of renovation will be end by June 2016 and we looking forward to welcomg you again in the near future, giving us another chance to serve you better. Thank you.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 28, 2015
Pros: Location, breakfast, Washer and drier...
Great, for a one day trip........ ........... ........ ...... .............. ..................
Comment from Hotel Management
Nov 9, 2015 by Tina, Hotel Management
Thank you for choosing Somerset Xu Hui Shanghai. Its great to know that you had enjoyed the stay with us this time. Looking forward to welcoming you soon. Thank you
4 out of 5
by Weiwei

This traveler left a rating score only Posted Oct 6, 2015 on Hotels