- Liked: Cleanliness, property conditions & facilities
The food in the 2 main restaurants was very good, however we were not able to try any of the other restaurants as they were fully booked constantly. As we were on an all inclusive package and were booked into a junior suite, I would have thought all inclusive was “all inclusive”, this was not the case. I asked for help to take our cases to the room however we waited over half an hour and no one arrived. We took the cases to our rooms even though we did not know where we were going and my husband is disabled. The bed was extremely hard to sleep on. On our first night we both had a restless night sleep due to the bed being uncomfortable, we both woke with pains to our hips and back. I went to reception to ask if something could be done, I was told that they would look into it and provide another mattress top - nothing was done. I ended up sleeping on the settee mattress. I misunderstood that there was a beach near to the hotel however this was not the case. On our third day I left the hotel and went to Papagyo which enabled me to go to a more relaxed place and to enjoy the sea. Both situations I was not able to experience at this hotel.