Ratings based on 146 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Stockton, Ca

Nice hotel but the pool is not good

Posted Aug 4, 2017
I chose this hotel because I have children and for them it's very important the about the pool but guess what?? They can't enjoy it because the second day when we arrived at pool the smell of chemicals and clorox was so strong that it burned your eyes and skin I believe they should be more careful with their pool
Comment from Hotel Management
Aug 7, 2017 by General Manager, Hotel Management
Dear Karla, The feedback from your stay is very insightful for us. We appreciate that you chose Comfort Suites Yakima because of our family friendly pool and we are greatly disappointed that it did not meet your satisfaction. It is our hope that the amenities will bring enjoyment to our guests and we will keep in mind your comments regarding the level of chlorine being used. Please consider staying with us again so we can deliver an even better visit the next time.
3 out of 5
by A verified traveler

Posted May 29, 2017
Front desk check in girl had a very bad attitude & was rude. Evening lady was very nice! Pull out bed blankets on floor in closet - maid put back in package & back in closet - no wash Flood light outside pointing straight in window - could not block light out Bathroom lights continually flickered Sun flower seeds & bobby pins on floor in room
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Thank you for the taking the time to share your detailed insights into your stay with us at Comfort Suites Yakima. We strive to always provide each of our guests with friendly service, so it upsets us to hear that your encounter with the front desk staff did not meet those expectations. We are also very mindful of your notes regarding housekeeping problems such as the blanket and other items on the floor of the room. Upon reading your review, we discussed each of your concerns with all of our staff to ensure that they do not happen again. We encourage all our guests to immediately let us know of any issues that affect their comfort such as the light outside your window and the one in the bathroom. We have directed our maintenance personnel to inspect and correct these matters. More than anything, however, we hope you accept our apologies that your stay with us did not meet all of your expectations and would appreciate the opportunity to be given another chance to provide you with the stay you expect and deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2017
Pros: Cleanliness, comfort, attractive room. Pet friendly. Easy checkout.
Hotel was easy to find, convenient and close to many stores and eateries. The room looked recently remodeled and attractive. Bed was comfortable. I felt safe.
Comment from Hotel Management
May 1, 2017 by General Manager, Hotel Management
Thank you for your feedback! We are ecstatic to know that you found the hotel to be aesthetically pleasing and your rooms to be clean and comfortable for a great night's rest! We are also working on remodeling the business center and breakfast room as well to continue improving your experience. We are glad to hear that the location was easy as well! Thank you again for telling us about your stay, and we can't wait to see you again here at Comfort Suites Yakima!
3 out of 5
by Gina

Yakima stay

Posted Apr 19, 2017 on Hotels
Beds were uncomfortable. Front desk staff seemed unhappy. Rooms were spacious and well played out.
Comment from Hotel Management
Apr 21, 2017
Dear Gina, Thank you for taking the time to give us feedback on your recent stay with us. We are disappointed to hear that despite our room size and layout, you found our beds uncomfortable and our staff unfriendly. We strive to provide comfort and quality customer service to all of our guests and will use your constructive feedback to improve our guest experience for the future. We hope you will give us a chance to change your perception. Thank you again for your feedback!
5 out of 5
by lynn

Always a great stay!

Posted Apr 19, 2017 on Hotels
Clean and spacious with friendly staff and housekeeping. Pet friendly and great breakfast!
Comment from Hotel Management
Apr 20, 2017
Dear Lynn, We appreciate your review and hope you and your pet had a good time staying with us! We are very pleased that the clean and spacious rooms were able to provide you all a good place to lay your head down at the end of the night while our staff was able to make you feel right at home! Hopefully, the great breakfast helped wake you and your pet up on the right side of the bed! Thank you again for your feedback, and we can't wait to see you both next time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean

Posted Apr 11, 2017
Pros: Location and bed. Great hot breakfast.
Newly remodeled. Comfy bed an clean. located on out skirts of Yakima. A lot more quieter than in town. Close to food markets and shopping and restarants. Great place to stay.
Comment from Hotel Management
Apr 11, 2017 by GM, Hotel Management
Thank you for giving us such a good review. We're happy to hear you enjoyed your stay at the Comfort Suites. We love our location too, and we're happy that you enjoyed the peacefulness and all of the amenities we offer! Hopefully, we see you again next time you're in Yakima.
5 out of 5
by Alan

This traveler left a rating score only Posted Apr 11, 2017 on Hotels
5 out of 5
by Leona

This traveler left a rating score only Posted Apr 4, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
The hotel is very clean has a very modern look. The beds and pillows are comfortable the shower is amazingly Beautiful. The only thing I did not like was the hotels work location.
Comment from Hotel Management
Mar 28, 2017 by GM, Hotel Management
Thank you for the kind comments regarding your recent stay with us at Comfort Suites Yakima. We are overjoyed to hear that you found our hotel to be clean, modern, and comfortable. We take pride in providing the best guest experience possible. We apologize that the location did not meet your needs but we were happy to host you nonetheless! Please let us know what we can do next time to make your stay with us more convenient. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Mukilteo

Very nice hotel near the freeway

Posted Mar 25, 2017
Nice size room, very clean and mostly comfortable. Plenty of outlets for AC and USB charging - a very nice touch. Decent breakfast. Only disappointments were pillows not soft enough (they were all rather hard) and no plastic laundry bag.
Comment from Hotel Management
Mar 28, 2017 by GM, Hotel Management
Dear Mark, Thank you for staying with us at Comfort Suites Yakima and for providing your valuable feedback. We are happy to hear you appreciated the comforts of your room and the amenities within it. We are also glad you enjoyed your complimentary breakfast. Nonetheless, we are sorry the pillows were not to your liking, and your room lacked a laundry bag. If you should stay with us in the future, please do not hesitate to contact us about anything you may need. We love doing what we can to help our guests enjoy their experience at our property. We certainly enjoyed hosting you, and we hope to welcome you back in the near future.