Ratings based on 215 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Posted Jun 8, 2017
Nice and clean, up-to-date hotel in Downtown Yakima. Very friendly and professional staff. Comfortable and well-maintained rooms.
Comment from Hotel Management
Jun 9, 2017 by David S. - Management, Hotel Management
Hello Frank, Thank you so much for providing feedback about your recent experience as our guest. We appreciate the kind words you shared about our clean & up-to-date hotel, comfortable & well-maintained facilities, and of course our friendly, professional staff. We all work hard to ensure that we have a great hotel that guests love, and invite you to stay with us any time you are in the area. Thank you again. Sincerely, David S. - Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted May 18, 2017
Pros: Friendly staff, spacious room and close to the City Center which worked out great for me
Cons: Lamps with the built in power receptacles in the base on the night stands on either side of the bed like the one at the desk for laptops.
I had a very pleasant stay. I wish it could have been a little longer and not due to work because there were a lot of shops that I would have liked to check out close by.
Comment from Hotel Management
May 22, 2017 by David S. - Management, Hotel Management
Hello, Thank you so much for the great review based on your recent experience as our guest. We are happy that you were able to enjoy our friendly staff, spacious room and convenient location. To address your comment about power plug-ins; we are currently in the process of installing extra power outlets (which include USB charging stations as well)...this will provide our guests power plug-ins where needed. We hope you will come back to see our progress, and to check out those shops you missed the first go-around. (This is a great time for fresh fruit from the valley too) Sincerely, David S. - Management
4 out of 5
by roger

Posted May 16, 2017 on Hotels
The area in which the hotel is located is a bit edgy, but the hotel is clean and quiet.
Comment from Hotel Management
May 22, 2017 by David, Hotel Management
Hello Roger, Thank you for taking the time to submit a review based on your recent experience as our guest! We appreciate the kind words about our "...clean and quiet" hotel, and hope you enjoyed your time with us. Thank you again for your feedback. We hope to see you again the next time you are in the area. Sincerely, David S. - Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Wa

Super clean and fantastic staff

Posted May 1, 2017
Exceeded my cleanliness expectations for a Holiday Inn in Yakima. Can't even find a suggestion .... staff even called to check on us. Fantastic customer service.
Comment from Hotel Management
May 1, 2017 by David S. - Management, Hotel Management
Hello Jaime, Thank you SO much for the great review, and the perfect rating! We are happy to have been able to accommodate your needs, and that you enjoyed your time with us. We are also pleased that our team provided you with 'Fantastic customer service", our goal is to provide a great hotel that guests love. Thank you again for sharing your experience, we hope to see you again in the near future. Sincerely, David S. - Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Mission, BC Canada

Just off I84, Good Staff

Posted Apr 24, 2017
Location: Great pizza at Pizza Hut.
It was very windy and after we were in a fifth floor room the wind was so noisy we asked to be moved. The front desk clerk, Melanie, was extreme helpful and gave us several other rooms to try. We settled on a 3rd floor room which did not have the wind noise. Very nice room. The other plus is the parking lot is fenced with a security gate. The other hotels in the area, which is an older part of town, do not have security fencing allowing homeless to wander through the parking area. We would pick this hotel over the others for this reason since we are travelling and don't bring everything in the car into the room.
Comment from Hotel Management
May 1, 2017 by David S. - Management, Hotel Management
Hello John, Thank you so much for providing feedback about your recent experience as our guest. We appreciate the kind words about our front desk, our main goal is to accommodate each and every guest to the best of our ability. We are pleased that we were able to find a room location that worked well for you. Thank you also for mentioning some of our other great amenities, such as our gated parking area. Thank you again for staying with us, we hope to see you again the next time you are in the Yakima Area. Sincerely, David S. - Management
4 out of 5
by Kimberly

Breakfast not included

Posted Apr 7, 2017 on Hotels
Thought breakfast was included but it wasn't, so disappointed on that.
Comment from Hotel Management
Apr 17, 2017 by David, Hotel Management
Dear Kimberly, Thank you for staying with us, and providing feedback about your experience as our guest. We certainly understand the added value of having breakfast included as part of your Room Rate, and do have that option available. We hope you will come see us again in the future, so we may provide you with excellent customer service and a great hotel that guests love. Thank you again, Sincerely, David S. - Management
4 out of 5
by Mary beth

Posted Apr 5, 2017 on Hotels
Comment from Hotel Management
Apr 17, 2017 by David, Hotel Management
Hello Mary Beth, Thank you for being our guest on your recent trip to the Yakima area. We appreciate the feedback you have provided regarding your recent experience as our guest, and hope you will come see us again in the future. Sincerely, David S. - Management
5 out of 5
by Esmeralda

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 10, 2017 by David, Hotel Management
Hello Esmeralda, We appreciate the 5 out of 5 rating, we hope this means you enjoyed your stay with us. Please come back and see us again the next time you are in the area. Sincerely, David S. - Management
5 out of 5
by Veronica

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 10, 2017 by David, Hotel Management
Hello Veronica, Thank you so much for the 5 out of 5 rating! We hope you enjoyed every aspect of your experience as our guest...and welcome you back to see us again the next time you are in the Yakima area! Sincerely, David S. - Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Cool hotel, had problems checking in

Posted Apr 3, 2017
I was checking in and turns out they didn't have the room I reserved.
Comment from Hotel Management
Apr 7, 2017 by David S. - Management, Hotel Management
Thank you for submitting a review regarding your recent stay with us. We would like to apologize that you did not get what you were expecting, and welcome you to contact us directly so that we may do what we can to make amends. We appreciate your feedback, and will use it to help create a great hotel that guests love. We hope to see you again in the future. Thank you again, Sincerely, David S. - Management