Ratings based on 323 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, AL

Posted Jun 4, 2017
Very nice but bed not the most comfortable. Breakfast was excellent.
2 out of 5
by A verified traveler

Hotel overbooked

Posted May 23, 2017
Did not get the room we booked. Instead of two queens, we received a king and a rollaway. We wanted to use the hot tub but it was a little cloudy looking so we opted not to.
5 out of 5
Recommended
for Everyone
by A verified traveler from Auburn, WA

great place to stay

Posted Apr 24, 2017
Pros: Consistent quality facility.
Cons: Seemed a little strange to be charged extra for parking.
Location: North Town Coffee, Yakima Foursquare church, Taj Palace India restaurant all top notch places to go in Yakima.
We enjoyed a weekend of clean room, great workout facility and nice access to good coffee, restaurants, and a nearby church service. Good consistent quality.
Comment from Hotel Management
May 4, 2017 by Lisa Vallejo, Hotel Management
Dear MZE, We appreciate your sharing your experience while staying with us. We are so happy that you enjoyed your stay at our hotel and were able to enjoy other great places in Yakima. We can't wait to have you come back to visit! Warm Regards, Lisa Vallejo General Manager
5 out of 5
by Chuck

Cre

Posted Apr 9, 2017 on Hotels
Nice people, nice pace
Comment from Hotel Management
May 4, 2017
Dear Chuck, Thank you for taking the time to share positive feedback regarding your stay with us. We sincerely appreciate it. Come back soon! Warm Regards, Lisa Vallejo General Manager
5 out of 5
by Megan

Posted Apr 4, 2017 on Hotels
Comment from Hotel Management
May 4, 2017
Thank you for giving us such a great rating on your evaluation of your visit Megan. We look forward to having you come back again in the future! Sincerely, Lisa Vallejo General Manager
5 out of 5
by Nancy

Sundome Concert Stay

Posted Apr 3, 2017 on Hotels
We stayed one night for a Concert at the Sundome. The room was nice and clean. We are overall happy with our stay! The only problem might be that walls are paper thin and could hear conversation of room next door. Also, the front desk gals where very friendly and welcoming at check in, but they gentleman at the front desk during the night was not very friendly/helpful. When we arrived back from the concert we asked him for a dinning recommendation and he told us everything in town was closed that our only option was to buy something from their market. It just seemed like he didn't care to help us much or we were bothering him. It was hard for me to believe that nothing was open, so I instead just googled options myself. Locations of the hotel is very near to Sundome so it was very convenient.
Comment from Hotel Management
May 4, 2017
Dear Nancy, We appreciate you taking the time to share your experience while staying with us. Thank you for your kind comments about our front desk team and for your feedback in the areas at the front desk that could use improving. We will utilize this as an opportunity to work with our team to improve our overall customer service. We hope you had a great time at the concert and hope to have you back for the next fun filled event. Thank you for choosing to stay with us when traveling to Yakima! Warm Regards, Lisa Vallejo General Manager
3 out of 5
by A verified traveler from Spokane, WA

Decent hotel stay

Posted Mar 13, 2017
Pros: Clean, good restaurant, friendly staff, and central location.
Cons: Bed and pillows weren't very comfortable. Could hear noise from room above.
The room was clean as well as the facility. Parking is tight at night. The bed and pillows weren't very comfortable. The restaurant was good with yummy food. Overall not the value for my money spent.
Comment from Hotel Management
May 4, 2017 by Lisa Vallejo, Hotel Management
Dear Marta, Thank you for sharing your experience while staying with us. We sincerely appreciate your valuable feedback and will utilize to make improvements where needed. We hope to have you back as our guest again in the future. Sincerely, Lisa Vallejo General Manager
5 out of 5
by Mark

Another successful red wine and chocolate festiva

Posted Feb 25, 2017 on Hotels
We have stayed at the Hilton Garden Inn a few times now. We love the location and have never been disappointed. The staff is very nice and extremely helpful.
Comment from Hotel Management
May 9, 2017
Dear Mark, We are so happy that you enjoyed your time while staying with us during the Red Wine and Chocolates event. We appreciate your kind comments about our hotel and team and we are thrilled that you continue to consider the Hilton Garden Inn Yakima your hotel of choice when visiting Yakima. We hope to have you come back to visit again soon! Warm Regards, Lisa Vallejo General Manager
5 out of 5
by Patty

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
May 9, 2017
Dear Patty, Thank you so much for your great rating regarding your stay with us at the Hilton Garden Inn Yakima. We look forward to your next visit! Sincerely, Lisa Vallejo General Manager
4 out of 5
by A verified traveler

Good choice for Yakima

Posted Dec 19, 2016 on Hotels
This is a very good hotel and an excellent choice for the Yakima valley. The rooms are good, the restaurant is satisfactory and the location is in downtown, such as it is, but has easy access to the interstate.
Comment from Hotel Management
May 9, 2017
Dear William, We sincerely appreciate your great review of your stay with us when you visited Yakima this winter. We are so happy that you chose to stay with us and that you enjoyed all aspects of your visit. Come back again soon and enjoy some of the great events Yakima has to offer this summer and fall. We hope to see you soon! Warm Regards, Lisa Vallejo General Manager