Ratings based on 152 Verified Reviews

2.8 out of 5
58% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
for Everyone
by A verified traveler from Melbourne, Australia

Close to Union Gap Mall

Posted Jul 19, 2017
Pros: Location, room
Cons: Streamline checkin, perhaps allow people to eat breakfast on tables around the pool to ease congestion.
Location: Across the street from the mall, plenty of places to eat nearby
Check-in process was overly complicated and took longer than other motels. They collected my email address at check-in. So far I have received two unsolicited spam emails from the hotel on that address. They should not do that. This place is HUGE and has clearly been well used. The room was comfortable and quiet. Given the size of the place they probably should have more that 15 seats at breakfast.
5 out of 5
for Everyone
by A verified traveler from union gap yakima

Very nice rooms

Posted Jun 27, 2017
The rooms were great very clean and comfy. Breakfast was great but a bit challenging not enough seats and they were out of everything so had to wait about 15 minutes for more food. Perhaps two waffle machines. Definitely needs more tables and chairs.
3 out of 5
by Lee

OK. Showing wear.

Posted Apr 24, 2017 on Hotels
The hotel was pretty dated. Secured WiFi did not reach to the room we were occupying.
2 out of 5
by Jay from Seattle

No heater

Posted Apr 1, 2017 on Hotels
Cold and cold
4 out of 5
by karen

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
2 out of 5
by Perry

Somewhat disappointing but good bed

Posted Mar 12, 2017 on Hotels
Reservation made by website incorrect at hotel, but was able to get room anyway. The manager seemed very hassled, and told me incorrect time for breakfast, so I went somewhere else to eat only to return and find I could have eaten there anyway. Room HVAC was incapable of heating the room up, so I was uncomfortable. Cable TV kept locking up and needed too restart often. Not a very nice stay overall, luckey it was only for 1 night.
3 out of 5
by Amber

Posted Mar 12, 2017 on Hotels
Walls a paper thin. Staff is under trained and frazzled but friendly. Hotels.com did not list this as a smoking room hotel accommodated and found a no smoking room. Not sure where the mistake was made.
3 out of 5
by Patricia

Posted Mar 8, 2017 on Hotels
I was disappointed in the number of cigarette butts that were left laying around in the nosw outside our too .......i asked the desk and he said the black "things" were for the butts. Do smoking guests know that...maybe they need some signs to letsmomers know! Also when we parked our car we had to climb over snow to get to the sideway And to our room, it was very very slippery!!!!!! The corners of the room had a fiar amount of dirt
4 out of 5
for Everyone
by A verified traveler from Coulee Dam WA

Business trip

Posted Mar 6, 2017
Pros: Location
Location: Shopping mall is right across the street
I was doing business, my wife wanted to be close to shopping. This location worked out perfectly.
4 out of 5
by Kip

Posted Mar 5, 2017 on Hotels
Great location to all services.