Ratings based on 552 Verified Reviews

3.5 out of 5
67% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 13, 2017
Very out dated bedroom wallpaper and bed spread. AC kept shutting off all through the night and it was 100 degrees outside. Plus side, bed was actually quite comfy.
2 out of 5
by A verified traveler from Kelowna, B.C

Pool was nice for summer

Posted Jul 12, 2017
I've stayed at multiple Red Lion hotels around Washington state, and this one based solely on the manager was the worst. Upon checking in she seemed confused off the get go and gave me the furthest available room away from lobby which they give Expedia customers I found out. The room stunk of old shoes and cigarettes, returned to see her and it was a big deal and no offer of room change. Next about an hour later, I was having a nap and my door opened by another guest who the hotel had given him keys to my room and was rudely awoken, again she didn't care or offer any condolences. The whole place was disorganized and next time I'd stay somewhere else in Yakima.
Comment from Hotel Management
Jul 20, 2017 by Kelly, Hotel Management
Hi Trevor, I'm so sorry to hear of your experience with us. I'll discuss with the manager to ensure this doesn't happen to another guest.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Nice place. Close to some nice bars. Easy access on/off highway.
Comment from Hotel Management
Jul 7, 2017 by Kelly, Hotel Management
Thank you!
2 out of 5
by A verified traveler

Need Renovation

Posted Jun 25, 2017
Probably nice when new. Very dated and in need of remodel.
Comment from Hotel Management
Jun 26, 2017 by Kelly, Hotel Management
Thank you, I'll pass along to our ownership.
4 out of 5
by A verified traveler

Moved to Ghetto room

Posted May 14, 2017
Pros: Staff was very nice
The last night I was moved to another room that was below par, by far.
Comment from Hotel Management
May 17, 2017 by Kelly, Hotel Management
Sorry to hear that you were not happy with the location of your room.
2 out of 5
by A verified traveler from Irwin, ID

Will never stay here again

Posted May 8, 2017
Pros: The beds were comfortable.
Cons: Housekeeping services, customer interaction.
The hotel room was clean upon entering. There was events in town so the hotel was sold out, the other guests were VERY loud until all hours of the night. Kids running up and down the halls, knocking on the doors. Typical for a sold out hotel but doesn't give for a very good nights sleep when traveling across different states. The housekeeping was HORRIBLE the next morning. Came back from a funeral at 4:00pm and the beds had been made (no sheets changed), no fresh cups supplied, no fresh toiletries supplied, 1 new towel supplied for 4 people, etc. I approached the front desk to get some shampoo and informed the young gal of the situation.... I was told the only reason that would happen is if we had the "Do not disturbed" sign out, which we did not. I had informed her that the maid service had entered the room but did a sorry job. No apology, nothing. Almost as if it was my problem so deal with it. My mother fell on the curb, to the point we had to call 911 (she is fine with a broken nose and skinned up face), but the next morning we approached the desk, not knowing if we needed to inform them of the incident, the same young gal was there. We told her what happened...never even a question of "are you ok? I'm so sorry that happened!.....NOTHING! Human decency and caring would bring on these questions when dealing with guests from your establishment. Not that they could or would have done anything, but just some compassion.
Comment from Hotel Management
May 17, 2017 by Kelly, Hotel Management
Laurie, I'm so sorry to hear about your stay with us. I'll definitely speak to housekeeping about your experience as well as the front desk. Sorry to hear that your mom fell on the curb. I hope that she is ok and on the mend. Please let me know if you have any questions or if I can help in any way.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable

Posted Apr 22, 2017
It is an older hotel but consequently the rooms are very large and roomy. Beds, bedding and pillows are extremely comfortable with high quality fabrics and down pillows. Very clean, staff was extremely nice and the breakfast is very good. A perfect business hotel.
Comment from Hotel Management
May 17, 2017 by Kelly, Hotel Management
Thank you for the nice review. Hope you come visit us again very soon!
2 out of 5
by A verified traveler

Hotel staff was cold and ambivalent.

Posted Apr 10, 2017
Our bed was lopsided. Our room was freezing when we walked in. The hotel staff was rigid and made us feel unwelcome because we ordered our room through a third party. Overall, a terrible stay.
Comment from Hotel Management
Apr 18, 2017 by Kelly, Manager, Hotel Management
I'm so sorry to hear this, we'll speak to everyone immediately.
1 out of 5
by A verified traveler

Posted Apr 4, 2017 on Hotels
Front office staff not helpful, room and beds very uncomfortable
Comment from Hotel Management
Apr 18, 2017
I'm sorry to hear about your recent stay.
1 out of 5
by A verified traveler

Not worth the price!

Posted Mar 24, 2017 on Hotels
Room did not look clean b/c carpet had many stains and lighting was very weak. Toilet ALWAYS required double flush. Pillows were lumpy causing sore neck. My iPhone charging cord disappeared from my room while I was away. Will never stay there again.
Comment from Hotel Management
Apr 18, 2017
Sorry to hear about your stay. We do have new carpet on the way.