Ratings based on 182 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Montana

Nice hotel close to interstate

Posted Sep 19, 2016
Pros: Cleanliness and courtesy of staff.
Location: Easy access to interstate.
Had an excellent experience. Would highly recommend to others. Close to interstate and on the outskirts of town. Noise level from traffic and guests was minimal. Will return again.
Comment from Hotel Management
Sep 20, 2016 by David S. - Management, Hotel Management
Hello Arnie, We can't even begin to tell you how happy we are that you enjoyed your stay with us, and that you will be returning on your next visit to Yakima! We have an amazing staff that works hard to ensure that each and every guest has a great experience with us, and your feedback is validation that we are achieving our goals. We look forward to your next visit. Thank you again for staying with us, and providing such a great review!
3 out of 5
by A verified traveler from Seattle, WA

Great location right off the highway

Posted Sep 13, 2016
Pros: Location and cleanness
Location: Next to the highway which is perfect also is basically downtown so all the restaurants are nearby.
Good experience! Nice staff and clean. Overall very good.
Comment from Hotel Management
Sep 20, 2016 by David S. - Management, Hotel Management
Hello Luis, Thank you for providing a review regarding your recent stay with us! We are so happy that you enjoyed our great location, and clean facilities! We also appreciate the comments towards our staff, we work hard to ensure that each and every guest has a great experience with us. We would like to invite you to come back any time you are in the Yakima area! Sincerely, David S. Management
5 out of 5
by A verified traveler

Posted Sep 12, 2016
Great staff. Cozy etc etc etc etc etc etc etc etc etc etc
Comment from Hotel Management
Sep 20, 2016 by David S. - Management, Hotel Management
Thank you so much for the kind words towards our great staff, I will be happy to share your comments with them. We are happy that you enjoyed your time with us, and hope to see you again in the future!
5 out of 5
by A verified traveler

Quite Nice

Posted Aug 11, 2016
Pros: Very helpful and friendly staff.
Very nice hotel. Had a brief business stay and wished I could have stayed longer. Didn't get to enjoy any of the local attractions.
Comment from Hotel Management
Aug 12, 2016 by David S. - Management, Hotel Management
Hello, We very much appreciate the great feedback, and thank you for taking the time to share your experience! We hope that you will come see us again, perhaps when you have a little more time to enjoy what we have to offer. Our team would also be happy to point you in the direction of some of our more popular local attractions. Have a great summer, and we hope to see you again!
4 out of 5
by TAMMY from Portland, Oregon

Nice hotel, front desk staff not very trained

Posted Jun 16, 2016 on Hotels
The room was very clean, carpets were very stained could use replacing. The jet tub worked very well and the water pressure in shower was very good. size of room was great, jetted tub worked great. Only issue was front desk processing bill. Had corporate card on file but required personal card for incidentals. Ended running whole bill on personal card even though I asked them to make sure that wouldn't happen. Was resolved within 24 hours but was just a hassle to have to call and sort it out after I took precautions to ask about having it done correctly.
Comment from Hotel Management
Jun 23, 2016
Hello Tammy, Thank you so very much for sharing your feedback regarding your recent stay with us here in Yakima. We are pleased that you enjoyed our accommodations. We also very much appreciate you letting us know about the areas we need to improve. We are having the carpets deep cleaned as we speak. We are also following up with our Front Desk agents to ensure that they are properly trained to handle all Billing requests. We are so sorry you experienced an issue in the first place. We hope you will come see us again in the future. Have a great summer!
4 out of 5
by A verified traveler from kelowna bc

Bland, generic holiday inn

Posted May 16, 2016
Pros: The noise insulation is very poor and you can hear conversations and the tv in the room next door.
Location: Great for the convention centre
No unique selling points...does what it says on the tin...comfortable, clean and just like most other new Holiday Inns
Comment from Hotel Management
May 17, 2016 by Director of Sales, Hotel Management
Greetings! Thank you so much for taking the time to review our property! Your feedback helps us greatly in improving in the areas that we are lacking. We hope that we can welcome you back the next time that you are in Yakima! Safe travels,
4 out of 5
by A verified traveler from Alaska

Great hotel in downtown Yakima with pool

Posted Apr 6, 2016 on Orbitz
Pros:
Cons:
Location:
This is our second stay and will definitely return on our next visit. The pool was great for the kids. Hot tub and bar were great for mom and dad after traveling all day with kiddos. Bartender makes an awesome margarita! TV screens at the tables, food is good (BBQ chicken nachos were awesome, kids scarfed them down with us), secure parking is nice esp. in the downtown area which can be a little sketchy but this is right on Yakima Ave which is the main drag and we actually enjoyed a stroller walk each evening before sunset. Several restaurants withing walking distance. Enjoyed dinner at Olive Garden down the street one night. Rooms are clean, staff are so nice. Looking forward to our next stay!
Comment from Hotel Management
May 17, 2016 by Director of Sales, Hotel Management
Greetings! Thank you for all of your kind words about our facility! I am very pleased to hear that you enjoyed your stay and the amenities that our hotel has to offer! We look forward to welcoming you back! My best,
3 out of 5
by cloe

Posted Mar 29, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Alicia Director of Sales, Hotel Management
Greetings cloe! Thank you for taking the time to review our hotel! I hope that we can welcome you back on your next trip to Yakima! Safe travels, Jeren Director of Sales & Marketing
4 out of 5
by Jacqueline

Posted Mar 22, 2016 on Hotels
Restaurant at the hotel was terrific!
Comment from Hotel Management
May 28, 2016 by Alicia Director of Sales, Hotel Management
Hello Jacqueline! Thank you for taking the time to review our property! I am glad to hear that you enjoyed our on site restaurant! I hope that we will be able to welcome you back to our property soon! Safe travels, Jeren Director of Sales
4 out of 5
by A verified traveler

Good accomodations

Posted Mar 15, 2016 on Hotels
Air system was very loud during the night. When asked to address an issue we had, the hotel was quick to respond.
Comment from Hotel Management
May 21, 2016 by Alicia Director of Sales, Hotel Management
Greetings! Thank you for taking the time to review our property! I apologize for the inconvenience that you experienced with the air system, but I am pleased to hear that our staff took care of the issue promptly! Safe travels, and I hope that we can welcome you back soon! My best, Jeren Director of Sales & Marketing