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The staff was gentle, knowledgeable and had excellent people skills. The breakfast was good. We waited in line- there was a lot of tour groups when we had breakfast around 9a.m., however when we changed our breakfast time to 7a.m, it was serene! I loved this hotel! The pools were clean. It is child ...
We had a fantastic time at the Ritz in Sanya. It was such an easy getaway from Hong Kong. We wnjoyed every aspect of our stay. First, the staff is super attentive. From Shelly at Check-in to Freddie, the Manager. Anna in the restaurant and Lilly at the fabulous spa just to name a few of the great ...
This hotel was pretty nice. The room was clean. The buffet breakfast was immense and delicious. It included both typical Chinese food, and some typical Western food, all well prepared. The water has a non-potable symbol at the faucet. The toilet is a normal American style toilet. The bathroom is ...
The staff at the front desk kept talking to her coworker and ignored us when we wanted to check in... other than that, we had a great time. It's a fairly new hotel with clean room and nice facilities
This hotel is very nicely designed with an excellent pool and comfortable rooms with good soundproofing. The staff is well-trained and eager to help. My son especially enjoyed his two swim lessons in the beautiful swimming pool. I loved the gym and its sauna. We enjoyed eating at the café, Chinese ...
Been here 5 years ago. Hotel was brand new back then. Now aged and maintainece didn't keep up. Used to be tier one, now tier two. However, hotel management and staff service is still very good and nice. Need improvement on the shuttle service waiting time though.
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