Since I booked with Expedia I wasn’t able to choose a room before arrival, and I was given the worse room in the property, it smelled like mildew, with a view to the street.
I went to the front desk and I was left waiting for a manager that never came for about an hour, I was moved to another later on, but that doesn’t erase my disappointment and feeling disrespected.
We live on a tight budget and this was our only summer vacation so we made the best of it