3.6/5 Good! (1,302 reviews)
Some of the expected basic amenities were not available in our room on arrival: Bath towels, toilet paper (beyond a single roll), garbage can in either the room or bathroom, pen and paper.
The mini-fridge had a full glass of frozen beer spilling all over and a carton of something left over from a previous guest.
Several surfaces did not appear to have been thoroughly cleaned - hair, water marks, etc. on night stand, desk, shower walls. Shower floor was dirty.
Only two washcloths and two hand towels, despite booking for three guests. No bath towels. Only one set of toiletries (small shampoo/conditioner, one bar of soap).
Coffee maker was not plugged in and was difficult to access; only two coffee pods.
We chose the room based on its closeness to the local hospital and the advertised price but had higher expectations for cleanliness/supplies.
Staff were excellent, from front desk greeting to maintenance person bringing up supplies to guest services phone assistance. The building overall is contemporary and relaxed, and things were generally quiet. Bedding was very comfortable and we appreciated the different lighting options.
Reviewed on Oct 21, 2021