Ratings based on 74 Verified Reviews

4.4 out of 5
100% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

reasonable

Posted Jul 27, 2017
Pros: staff
Cons: better lobby, mini bar.
Location: it is only slightly off center, so all yekaterinburg sights are nearby.
a little bare and basic, and therefore a bit overpriced, for a 4 star hotel in this part of the world, more like a 3 star, but staff is nice.
Comment from Hotel Management
Aug 1, 2017 by Olga Lakhtina, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Yekaterinburg Centre. It's pleasure for us, that you underline our staff. Thank you again for sharing your experience, and we hope your next visit will leave only positive emotions. Sincerely, Olga Lakhtina Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Yekaterinburg

Posted May 30, 2017
Good location in center of city, comfortable, no complaints!
Comment from Hotel Management
Jun 2, 2017 by Olga Lakhtina, Hotel Management
Dear Guest, Thank you very much for your feedback! It's great pleasure for us to hear that you've enjoyed our location, comfort and coziness of our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olga Lakhtina Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from WA state USA

Great staff & near center of town

Posted May 1, 2017
I checked into a room that stank but was promptly given another that was great. I was accommodated a single double bed when my reservation was for 2 twins. The Internet speed was the best I've had yet in Russia (~10/10mps) but getting on was difficult since I had no sms number accessible without Internet. The driver from the airport tried to say he waited for me & therefore charge me an extra ~30% when my flight was in fact early; the staff honored my concern & charged me the standard rate. Every staff member I interacted with expressed a genuine caring & I appreciated their level of English greatly. The breakfast buffet was decent & had more selection than many. I would definitely recommend & return
Comment from Hotel Management
May 4, 2017 by Olga Lakhtina, Front Office Manager, Hotel Management
Dear Max, Thank You very much for You review. We really appreciate your positive comments towards our staff - it's our best reward. We regret about the case with taxi, and we are happy that we can resolve this question. We would like to thank you once again and we would be really happy to welcome you once again at Novotel Yekaterinburg Centre! Best Regards, Olga Lakhtina Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
Good location in city center. Kind staff and clean room but, only one thing no slipper and shower wear
Comment from Hotel Management
Feb 4, 2017 by Olga Lakhtina, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Novotel Yekaterinburg Centre. It is always a pleasure to receive positive feedback. We kindly want to inform you, that our housekeeping staff could bring shower wear in your room at any time, without any charge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Olga Lakhtina Front Office Manager
5 out of 5
by Magdalena from Mansfield

Great hotel in very good location.

Posted Nov 21, 2015 on Hotels
Very nice and modern rooms, comfortable bed, superb bathroom, good breakfast, can't really fault the place. Will definetly be back if I'm in the area.
Comment from Hotel Management
May 28, 2016 by Olga Lakhtina, Hotel Management
Dear Magdalena, We very much appreciate your comments regarding your stay at the Novotel Yekaterinburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olga Lakhtina Front Office Manager
5 out of 5
by Michael from Pittsburgh

Centrally located business hotel

Posted May 27, 2015 on Hotels
The staff was friendly and the breakfast had a wide range of delicious options. The hotel was ideally located near the central business district.
Comment from Hotel Management
May 28, 2016 by Olga Lakhtina, Hotel Management
Dear We very much appreciate your comments regarding your stay at the Novotel Yekaterinburg Centre. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olga Lakhtina Front Office Manager
4 out of 5
by A verified traveler

Good location in the city centre

Posted May 22, 2015 on Hotels
The hotel is in the centre of town near cafes, pubs and clubs. Rooms are ok but my room did not have a safe in it. Internet is good and there is a small gym too. Breakfast is good and the staff are helpful. Maids sometimes forget to give you enough soap, shower gel, coffee etc
3 out of 5
Recommended
for Everyone
by A verified traveler from Waterloo, Ontario

Nice hotel, good location, inexpensive

Posted Dec 26, 2014
Pros: Location, breakfast
Cons: Gym, service
Location: Very central - many restaurants, shopping centres and museums can be found nearby.
The room service waiters are not always very polite, forgetting to say such words as "thank you" for tips, for example. The gym is very small, with little equipment. The breakfasts are quite tasty, quality and enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with fantastic staff

Posted Dec 2, 2014
Pros: The best part of the hotel is the incredibly helpful and friendly staff. Also the breakfast has good variety and quality, and is open until 10:30.
Cons: The room was much too warm--in fact, although I turned the room heat off and cracked open the window (in winter), it was still well over 25 degrees.
Location: The location is within walking distance to nearly everything in the center, and close by to several restaurants and grocery stores.
I arrived at the hotel around 8 am, and checked-in early for the price of 1/2 of a night's stay. The check-in was simple, and the woman at the check-in counter was very easy to deal with. During my 4 night stay, I had breakfast every morning, except the last day when I returned to the hotel from running errands just after they had closed--however, a waitress was kind enough to go back to the kitchen and grab a yogurt and pastry for me! I ordered room service once, and was very pleased with the quality of the pasta dish. During my stay I used the fitness center every morning. In the center there are several pieces of gym equipment, including free weights, an elliptical, and two treadmills (the one on the right doesn't seem to be measuring distance quite right). I briefly popped into the Turkish bath (really more like a large co-ed tiled steam room than a proper Turkish bath) one evening, but the temperature was much too hot for me so I couldn't stay in long. Additionally, I used the hotel's taxi service to go to the Expo center and to the airport (830 Rub), and would recommend to use them as their rate is competitive and the cars and drivers are professional. Overall I had a very positive experience at the hotel and would stay there again.
5 out of 5
by viceslav

This traveler left a rating score only Posted Nov 25, 2014 on Hotels