Did not live up to its promise
Posted Jan 5, 2017
Came here as a family of 5 and booked 2 bedrooms, both with one king sized bed, a washroom with a bath tub and kitchenette. The hotel is good if you really want a kitchenette. However the items in each room's kitchenette varied and was so inconsistent. Its as if they just work around with whats left or random pieces that they've put together for each room. One kitchenette had a water kettle, the other didnt. Pans and bowls were pretty random. Arrived around 2pm and although check in is officially for 3pm, our 2nd room was not available until 5:45pm or so. When asked why, they said they were understaffed. Once the 2nd room was finally done, we came in and HOLY SMOKES it smelled like instant noodles. They didnt even bother to spray air freshener or anything. The smell was obviously from the previous guests. When I called reception to ask why it stinked, they said that by then around 6pm housekeeping staff was already gone. Ummm so basically you're telling us sorry but you cant do anything - wow. What was consistent was the POOR WIFI. The wifi kept getting cut and was almost non existent. Breakfast was mediocre, but thankfully free and included. Just pieces or bread & bagels with small packaged spreads, fruits, milk, juice and cereals. There isn't an in house restaurant at the hotel also. By chance my family and I went to the Explorer hotel because a friend was staying there and my god the amenities, service and wifi was awesome. Stay here only if u MUST have a kitchenette.