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I liked how fast i got to my room.
Disliked how my $74 bottle of wine and $34 cheese platter was presented when i got to the room.
A bucket of ice with the bottle in it would had been nice and not having the glasses and bottle in the fridge. Didn't even know the glasses were in the fridge until we were done the wine.
Pastic covering for the cheese and fruit plate.
Just made it look cheap which it wasn't
Richard
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 16, 2024
Dear Mr. Richard,Thank you for sharing your experience with us and we apologized for the inconvenience.I will share your feedback to our F&B manager so it won't happen again in the future.We look forward to seeing you again soon. Thank you!Best regards,Aileen D.
Great staff (convivial and attentive as well as very professional).
Well-equipped gym.
Clean and comfortable room.
Convenient location.
Good restaurant.
Marc-Andre
Stayed 2 nights in Mar 2024
Response from Aileen De Ocampo on Mar 15, 2024
Dear Marc-Andre,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that our team was able to exceed your expectations. Your kind words mean a lot to us and we truly appreciate your support.We hope to have the pleasure of welcoming you back in the near future.Warm regards,
10/10 Excellent
Monica, Yukon
Feb 27, 2024
Monica
Stayed 1 night in Feb 2024
Response from Front Office Manager on Apr 16, 2024
Hello Monica,Thank you so much for taking the time to leave us a 5-star review. We look forward to seeing you again soon.Best regards,Aileen D.
4/10 Poor
Christopher, Summerland
Jan 30, 2024
Christopher
Stayed 1 night in Jan 2024
Response from Front Office Manager on Apr 16, 2024
Dear Mr. Christopher,We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.Best regards,Aileen D.
Donghaun! We greatly appreciate your high praise! We hope you had a wonderful time in Yellowknife. Can't wait to see you again soon.Stacy, Director of Sales and Marketing
Thank you, Donna. So happy you were able to share your holidays with us. We hope to see you again soon. Warm regards,Stacy, Director of Sales and Marketing
Thank you, Gary. We greatly appreciate your 5 out 5 review. If you have any additional comments or suggestions on how we can make your next stay even more enjoyable, please don't hesitate to share them with us. We genuinely value your input and continually strive to improve our services. See you soon!Stacy, Director of Sales and Marketing
We enjoyed the whole experience. Bed very comfortable. Ambience in the hotel restaurants along with the food being very good. Staff very pleasant and helpful.
Thank you Angel We greatly appreciate your 5-Star review!!Your review helps us to ensure that we are providing the best possible experience to all our guests. We look forward to seeing you again soon. StacyDirector, Sales and Marketing
I had a great view from my room on the top and dealt with William (aka Daniel..he'll get the joke) who's great at the front desk.
Lots of things within walking distance, like The Black Knight (pub).
The Explorer is my "go to" hotel in Yellowknife. Updated, clean, and the staff is super friendly and efficient. Rooms are spacious, big beds with nice comforters.
Highly recommended.
David
Stayed 1 night in Apr 2023
Response from Aileen on Jun 29, 2023
Hello David,Thank you for choosing The Explorer Hotel and for taking the time to write a review. We are so glad to hear you had a positive experience with us. We are looking forward to welcoming you back to our hotel. Thank you.
There is limited dining near the hotel, there is an onsite restaurant, which is quite expensive, and an on site lounge which is a little on the expensive site for a lounge but pulled lamb quesadillas were really good, all other dining options require you drive or take a taxi. Lastly no TEA! in the room just coffees. YUCK!
Loved the view outside and atmosphere of the dining area. The food was delicious. Nice lobby area great shuttle service. The lounge was cozy. The beds were very comfortable.
The only thing it lacked, was a little store to get toothpaste or other essentials and snacks. Or at least I never saw one.
Karl
Stayed 5 nights in Feb 2023
Response from Aileen on Apr 5, 2023
Hello Karl,Thank you so much for your positive feedback.Your kind words are really appreciated.Thank you and we are looking forward to welcoming you back to our hotel.
Hello Shannon,Thank you so much for taking the time to leave an excellent rating. Looking forward to welcoming you back to the hotel.
8/10 Good
David
Traveled with partner
Jan 17, 2023
We found the the bar staff efficient and friendly and ate in there on our second night. We stood for 10 minutes at the restaurant for dinner and noboby approached us, my husband had to walk in to get attention. When somebody eventually came there was no apology and the other couple waiting walked away.
David
Response from Aileen De Ocampo on Feb 9, 2023
Hello David,Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We have shared your feedback with our team to improve in these areas. It was an uncommon instance, and we’ll do better in the future. Thank you!
Conveniently located, well maintained, wonderful staff, a center for all activities related to the northern lights, walking distance to everything in Yellowknife.
Peter
Response from Aileen De Ocampo on Feb 9, 2023
Hello Peter,Thank you for choosing The Explorer Hotel and for taking the time to write a review. We are delighted to hear that you had a positive experience with us We are looking forward to welcoming you back to our hotel.
Hello Jessie,Thanks so much for taking the time to leave us a perfect rating. It’s much appreciated.Looking forward to welcoming you back to the hotel.