False advertising - hotel has no breakfast & no TV
Posted Sep 21, 2016
False advertising - hotel has no breakfast & no TV: the hotel gives you complimentary coffee in the morning, that is it. The breakfast consists of stale cereal bars, a rotten banana, and coffee inthe lobby. there is no place to sit and eat and they dont serve breakfast. expedia says the breakfast is included inthe price. there is NO breakfast. false advertising. SECOND, the hotel says there is tv in each room. there is a TV but no programming, to sports, no news, no business news. it is just local basic channels. so it is like NO TV. well if there is not programming, why advertise that you have cable tv. two major false advertising. They also dont clean the rooms. they make the beds but no dusting, no wiping the dusts. I found old stale food under the desk left over from previous customers. they dont do cleaning.
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Thank you for your feedback, and I apologize you were less than satisfied with your stay. Our guest's satisfaction is our top priority and we are taking the appropriate measures to re-train our staff and upgrade our facility to ensure each guest stay meets our standards and your expectations.
Please feel free to contact me if you have any questions or further concerns.