Staff and service excellent but....
Posted Sep 28, 2016
We were misguided by the hotel's website photos especially of the rooms, beds are really uncomfortable, curtains can't be drawn or closed properly, lifts are far too busy and door keys stopped working every single day and had to be re-logged into the computer system to work till the next day very inconvenient especially that the door keys are used to operate the lifts for the guests. Staff, room service and cleaning ladies are awesome!!!
Comment from Hotel Management
Sep 30, 2016 by Lusine M., Hotel Management
Dear Valued Guest,
Thank you for staying with us and thank you for taking the time to leave your valuable feedback relating to your stay with us. Your opinion is always important for us, and it help us to continually improve the standard of facilities and services offered to all our guests. We are really upset that you had some negative experience with us.
As for the elevators, they are being activated by the key cards for our guests` safety. The key cards are magnetic and can be deactivated if you keep it near you mobile phone.
Sure we will take into consideration your notes about the room. Hope your general impression is not spoiled and you will consider returning to us in future.