Interior

Reviews of RSL Cold & Hot Springs Resort Suao

4 out of 5
RSL Cold & Hot Springs Resort Suao
No.301, Jhongyuan Rd., Suao, Yilan County

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 310 reviews" "
Rating 8 - Good. 98 out of 310 reviews" "
Rating 6 - Okay. 20 out of 310 reviews" "
Rating 4 - Poor. 6 out of 310 reviews" "
Rating 2 - Terrible. 8 out of 310 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Shaoping

Stayed 1 night in Aug 2023
Response from Stephanie_Sales and Marketing Team on Aug 28, 2023
Dear Guest, Warm greetings !We are grateful for your positive recognition towards us, looking forward to welcoming your return soon again !Sincerely yours !

10/10 Excellent

Mitsuyoshi

Stayed 1 night in Jun 2023
Response from Stephanie_Sales and Marketing Team on Jul 5, 2023
Dear Mitsuyoshi-san, Warm greetings !Thank you for your positive review towards us, we are looking forward to welcoming your visit soon again !

10/10 Excellent

YI CHIEH

Stayed 1 night in Feb 2023
Response from Stephanie_Sales and Marketing Team on Feb 7, 2023
Dear Mr. Yi-Chieh, Warm greetings !非常感謝 您對我們服務的肯定, 歡迎 您們下次的蒞臨......瓏山林蘇澳飯店 全體服務同仁敬上

2/10 Terrible

jialin

Stayed 2 nights in Jan 2023
Response from Stephanie_Sales and Marketing Team on Jan 30, 2023
Dear Mr. Jialin, Warm greetings ! Thank you for your feedback, we listen to our guest and will discuss internally how we can improve for the better way ....感謝 您的分數回饋, 我們虛心受教, 期待能做得更好 ! 瓏山林蘇澳飯店 全體服務同仁敬上

10/10 Excellent

CHEN-YI

Stayed 1 night in Dec 2022
Response from Stephanie_Sales and Marketing Team on Jan 5, 2023
Dear Mr. Chen-Yi, Warm greetings !Thank you for your positive recognition towards us, we are looking forward to welcoming your return soon again !

10/10 Excellent

SiewHong

Stayed 1 night in Nov 2022

8/10 Good

Yoren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the in-room hot spring and SPA. They also have very friendly and nice staff. I would have enjoyed the time more if the food in the restaurant could have been better!
Stayed 2 nights in Oct 2022
Response from Stephanie_Sales and Marketing Team on Oct 19, 2022
Dear Mr. Chang, Warm greetings ! We appreciate your recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home...With regret, our food quality could not be met with your expectation......We shall discuss internally then see how we can improve for moving to better level !Looking forward to welcoming your visit again !Sincerely yours !

8/10 Good

Chia Huang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Stephanie_Sales and Marketing Team on Sep 1, 2022
Dear Mr. Chia Huang, Warm greetings !Thank you for your positive recognition towards us, we are looking forward to welcoming your visit soon again !Sincerely yours !

10/10 Excellent

yen cheng

Stayed 1 night in Aug 2022
Response from Stephanie_Sales and Marketing Team on Aug 22, 2022
Dear yen cheng, Warm greetings !Thank you for your recognition towards us, look forward to welcoming your return soon again !

10/10 Excellent

CHIH TSUNG

Stayed 1 night in Jul 2022
Response from Stephanie_Sales and Marketing Team on Jul 20, 2022
Dear Mr. Chih-Tsung, Warm greetings ! Thank you for your positive recognition towards us, we are looking forward to welcoming your visit soon again ! Sincerely yours !

10/10 Excellent

Shih Yi

Stayed 1 night in Feb 2022
Response from Stephanie_Sales and Marketing Team on Mar 2, 2022
Dear Mr. Shih-Yi, Warm greetings ! Thank you for your positive feedback towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home ..... Looking forward to escorting your return soon again !

10/10 Excellent

Yuan-Yu

Stayed 1 night in Dec 2021
Response from Stephanie_Sales and Marketing Team on Dec 29, 2021
Dear Mr. Yuan-Yu, Happy Holidays ! Thank you for your positive recognition towards us, we are looking forward to welcoming your return soon again ! Sincerely yours !

8/10 Good

Yu Xi

Liked: Staff & service
Stayed 1 night in Dec 2021
Response from Stephanie_Sales and Marketing Team on Dec 28, 2021
Dear Mr. Yu-Xi, Happy Holidays ! Thank you for your positive recognition towards us, we are looking forward to welcoming your return soon again ! Sincerely yours !

10/10 Excellent

yikuan

Stayed 2 nights in Dec 2021
Response from Stephanie_Sales and Marketing Team on Dec 13, 2021
Dear Mr. Yikuan, Seasonal greetings ! 感謝您對我們服務的肯定, 我們致力於提升服務的溫度, 期待每位入住的貴賓, 都有賓至如歸回到家的溫暖..... 歡迎您們的下次蒞臨.... 瓏山林蘇澳飯店 全體服務同仁敬上

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Nov 2021
Response from Stephanie_Sales and Marketing Team on Dec 1, 2021
Dear Guest, Warm greetings ! Thank you for your recognition towards us, we will do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home.... Looking forward to your visit again !

2/10 Terrible

KUEIFEN

Stayed 1 night in Nov 2021
Response from Stephanie_Sales and Marketing Team on Nov 22, 2021
Dear Mr. Kueifen, Warm greetings ! Thank you for offering your review score, we will improve our service scale to meet with your expectation in the future .... Sincerely yours !

10/10 Excellent

Ahmet Berkant

Stayed 1 night in Nov 2021
Response from Stephanie_Sales and Marketing Team on Nov 15, 2021
Dear Mr. Berkant, Warm greetings ! Thank you so much for your positive feedback towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home.... Looking forward to welcoming your visit soon again ! Sincerely yours !

10/10 Excellent

Stephen

Stayed 1 night in Oct 2021
Response from Stephanie_Sales and Marketing Team on Oct 14, 2021
Dear Mr. Stephen, Warm greetings ! Thank you for your positive recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home..... Looking forward to welcoming your stay soon again !

10/10 Excellent

Remon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel
the staff was very friendly ,the Hot and cold bath was amazing, hope we can make it again Soon.
Stayed 1 night in Sep 2021
Response from Stephanie_Sales and Marketing Team on Sep 23, 2021
Dear Mr. Remon, Warm greetings ! Thank you for your recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home... Looking forward to welcoming your return soon again ! Sincerely yours !

10/10 Excellent

Yi Wei

Stayed 1 night in Sep 2021
Response from Stephanie_Sales and Marketing Team on Sep 23, 2021
Dear Mr. Yi-Wei, Warm greetings ! Thank you for your recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home... Looking forward to welcoming your return soon again ! Sincerely yours !

6/10 Okay

Yi Ping

Stayed 2 nights in Sep 2021
Response from Stephanie_Sales and Marketing Team on Sep 23, 2021
Dear Mr. Yi-Ping, Warm greetings ! Thank you for your recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home.... Looking forward to welcoming your return soon again ! Sincerely yours !

8/10 Good

Makiko

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
2020年のサービスの方がより良かった
昨年宿泊し設備やサービスが良く気に入ったので台湾コロナ禍明けで泊まりに行きました。全体としてはリラックスして過ごせたのですが、コロナ対策に気を取られてか以前良かったサービス無くなっていたり有料になったりしていました。もっとホームページなどで案内して欲しいです。 1 送迎 直行バスが減便のため羅東駅前まで往復送迎をお願いしました。これは時間も適切で車も快適なので良かったです。 2 リゾート用ビーチサンダル 前回まではお部屋に無料で配置されていて、ホームページにも特に注釈が無かったので持参せずに行ったらなんと有料販売に。大したお金では無いもののがっかりした旨を伝えたら結果提供してくれましたが、最初から込みにしてくれた方が良いと思いました。 3 プールサイド 以前は先着順で使えたソファー席が1000元と有料に。遊泳プール以外はソーシャルディスタンスを保ってもマスク必須です。 4 朝食 洋食とお粥は美味しいですが、チキン麺は麺と鶏肉の味がほとんど無くクオリティにギャップがありました。 5 VIPアクセス フロントで認識されず、ホームページの説明を見せてようやく確認作業に入ったのでチェックインがややもたついたのが惜しいです。 せっかく素晴らしい施設を持っているので、今後の改善に期待します。
Stayed 2 nights in Sep 2021
Response from Stephanie_Sales and Marketing Team on Sep 13, 2021
お忙しいところでコメントを書いていただき、誠にありがとうございました。 コメントはスタッフ一同にも伝えております。今後ともご愛顧の程宜しくお願い致します。 お客様のまたのお越しを心よりお待ち申し上げております。 瓏山林リゾート蘇澳

8/10 Good

HUEI YUNG

Stayed 2 nights in Aug 2021
Response from Stephanie_Sales and Marketing Team on Sep 17, 2021
Dear Ms. Huei-Yung, Warm greetings ! 非常感謝 您的評論, 我們致力於提升服務的溫度, 期待每位入住的貴賓, 都有賓至如歸回到家的溫暖感受..... 期待您們下次的蒞臨...... 瓏山林蘇澳飯店 全體服務同仁敬上

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Stephanie_Sales and Marketing Team on Apr 26, 2021
Dear Guest, Warm greetings ! 非常感謝 您對我們的肯定, 我們致力於提升服務的溫度, 期待每位貴賓都有賓至如歸, 回到家的感受.... 期待您們的再度蒞臨 ! 瓏山林蘇澳飯店 全體服務同仁敬上

10/10 Excellent

CHING JEN

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Stephanie_Sales and Marketing Team on Apr 21, 2021
Dear Mr. Ching-Jen, Warm greetings ! 非常感謝 您對我們的肯定, 我們致力於提升服務的溫度, 期待每位貴賓都有賓至如歸, 回到家的感受.... 期待您們的再度蒞臨 ! 瓏山林蘇澳飯店 全體服務同仁敬上

10/10 Excellent

Shu-Chi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
所有服務人員都非常有禮貌,仔細詢問需求並且說清楚,感覺非常好👍 晚餐非常美味!
Stayed 1 night in Feb 2021
Response from Stephanie_Sales and Marketing Team on Feb 17, 2021
Dear Shu-Chi, Warm greetings ! 非常感謝 您對我們服務的肯定, 我們致力於提升服務的溫度, 期待每位入住的貴賓, 都有賓至如歸, 回到家的溫暖..... 歡迎 您們的再度蒞臨 ! 瓏山林蘇澳飯店 全體服務同仁敬上

10/10 Excellent

Frank

Stayed 1 night in Jan 2021
Response from Stephanie_Sales and Marketing Team on Feb 2, 2021
Dear Mr. Frank, Warm greetings ! Thank you for your positive recognition towards us...We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home ! Looking forward to welcoming your stay soon again ! Sincerely your !

8/10 Good

Chen-Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Stephanie_Sales and Marketing Team on Jan 19, 2021
Dear Mr. Chen-Ying, Warm greetings ! Thank you for your positive recognition towards us, we are looking forward to welcoming your return soon again ! Sincerely yours !

8/10 Good

Carriee

Stayed 1 night in Dec 2020
Response from Stephanie_Sales and Marketing Team on Jan 14, 2021
Dear Ms. Carriee, Warm greetings ! Thank you for your positive recognition towards us, we do our best to enrich every guest's experience while staying over night here.... Looking forward to welcoming your return soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

10/10 Excellent

Lawrence

Stayed 1 night in Dec 2020
Response from Stephanie_Sales and Marketing Team on Jan 4, 2021
Dear Mr. Lawrence, Seasonal greetings ! Thank you for your positive recognition towards us, we are looking forward to welcoming your return soon again ! Sincerely yours !

2/10 Terrible

Wei-Wei

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
住得非常不開心!
隔音效果非常差,周遭住的人非常的吵小孩子在走道跑來跑去到十一點多鐘,喝醉酒的人一點多鐘還在外面大吵大鬧!
Stayed 1 night in Dec 2020
Response from Stephanie_Sales and Marketing Team on Dec 7, 2020
Dear Ms. Wei-Wei, Warm greetings ! 非常抱歉, 因為其他住房客的喧嘩, 造成您們住宿期間的困擾.... 我們雖然及時調整音量大聲的房客換房至其他的的樓層, 但是對於您的假期體驗掃興, 還是至上深深的歉意, 再次真心致歉 ! ! 瓏山林蘇澳飯店 全體服務同仁敬上

10/10 Excellent

YuFang

Stayed 1 night in Nov 2020
Response from Stephanie_Sales & Marketing Team on Dec 11, 2020
Dear Mr. YuFang, Warm greetings ! Thank you for your recognition towards us, we will keep moving forward to offering even better service scale in escorting every guest to RSL Resort Suao, a perfect getaway from your home away from home !Sincerely yours !

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
賓至如歸的渡假村(Amazing great service vacation resort)
From arrive the lobby, the valet parking staff was quick and friendly. Check in was quick. The room was amazing comfortable with nice amenities. The breakfast service was nice. The roof top hot spring is amazing with view. Amazing resort
Stayed 1 night in Nov 2020
Response from Stephanie_Sales and Marketing Team on Nov 26, 2020
Dear Guest, Warm greetings ! We value your recognition towards us with sincere gratitude....We do our best to enrich every single guest's experience while staying over night here at Suao, a perfect getaway from your home away from home.... Looking forward to welcoming your stay soon again ! Sincerely yours, Stephanie_Sales and Marketing Team

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2020
Response from Stephanie_Sales and Marketing Team on Oct 5, 2020
Dear Guest, Warm greetings ! Thank you for your feedback, we will keep improving our service scale then meet with your expectations ! Sincerely yours !

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a clean and nice hotel with various pools indoor and outdoor. Staff are very nice which makes the stay very pleasant.
Stayed 1 night in Sep 2020
Response from Stephanie_Sales and Marketing Team on Sep 29, 2020
Dear Guest, Warm greetings ! Thank you for your positive recognition towards us ! We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home.... We look forward to escorting your return soon again ! Sincerely yours !

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020
Response from Stephanie_Sales and Marketing Team on Jul 27, 2020
Dear Guest, Warm greetings ! Thank you for your positive recognition towards us, Looking forward to escorting your return soon again !

10/10 Excellent

ying lu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Stephanie_Sales and Marketing Team on Jul 17, 2020
Dear Mr. Ying-Lu, Warm greetings ! Thank you for your positive reviews, we are looking forward to welcoming your return soon again !

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020
Response from Stephanie_Sales and Marketing Team on Jul 13, 2020
Dear Guest, Greetings ! Thank you for your recognition towards our staff and facilities, we are grateful for your selection and looking forward to welcoming your return soon again !

10/10 Excellent

Chih-Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Stephanie_Sales and Marketing Team on Jun 3, 2020
Dear Mr. Chih-Yu, Greetings ! Thank you for your recognition towards us ! We do our best to enrich every single guest's experience while spending over night here, a perfect getaway from your home away from home... Looking forward to welcoming your stay soon again ! Sincerely yours !

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Stephanie_Sales and Marketing Team on Oct 3, 2019
Dear Mr. Louis, Greetings ! Thank you for your nice comments towards us, we are looking forward to your return soon again ! Sincerely yours !

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Stephanie from Sales and Marketing Team on Sep 16, 2019
Dear Guest, Greetings ! We are so grateful for your recognition on us, we did our best to enrich every guest's experience while staying here, a perfect getaway in Suao.... Looking forward to welcoming your return soon again !

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a good time here. The hot springs are very comfortable. The room was very clean.
Stayed 1 night in Aug 2019
Response from Stephanie_Sales and Marketing on Aug 27, 2019
Dear Guest, greetings ! We are very grateful for your recognition ! Every of our single staff here does our best to enrich our valuable guest's experience while staying here, a perfect getaway at Suao ! Looking forward to welcoming your return soon again ! Sincerely yours !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Stephanie Wang_Sales and Marketing on Jul 31, 2019
Dear Guest, Greetings ! Thank you for your positive comment and recognition toward us, we will keep our best to enrich every guest's experience while staying with us at RSL Resort Suao, your home away from home..... Looking forward to welcoming your return soon again !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Stephanie Wang_Sales & Marketing on Jul 9, 2019
Dear Guest, Greetings ! Thank you for your positive review toward us, we much appreciate your recognition with gratitude then will keep on uplifting our service scale without compromise..... Looking forward to welcoming your return soon again ! Sincerely yours !

10/10 Excellent

C.H.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and spacious. Kids love the outdoor pool and hot / cold springs area. Excellent food. Great service. Best hotel in Suao.
Stayed 2 nights in Apr 2019
Response from Stephanie Wang_ Sales & Marketing Dept. on Apr 6, 2019
Dear Sir, Greetings ! We much appreciate your positive reviews which inspired all of us on behalf of RSL Resort Suao towards enriching your experience while staying here ...We are looking forward to welcoming your return soon again ! Sincerely yours !

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not come. Not worth the price. Reception staff horrible.
Stayed 1 night in Oct 2018
Response from RSL SM_Stephanie Wang on Nov 2, 2018
Dear Guest, Greetings from RSL Resort Suao ! We value your input then will improve our reception training to enrich every guest's staying experience with us here. If there is any chance, we look forward to hearing from you again ! Sincerely yours !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from RSL Resort Suao_ SM_Stephanie on Oct 11, 2018
Dear Guest, Thank you for your feedback and score !

10/10 Excellent

Valtteri, Regensburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay place
The hotel itself is amazing but it's bar and restaurant seem a little bit overpriced for what is available.
Stayed 1 night in May 2018
Response from RSL Resort Suao_ SM_Stephanie on Oct 29, 2018
Dear Mr. Valtteri, Greetings from RSL Resort Suao ! Thank you for your positive input showing through our Hotel service score ! We value every guest's comment and will see how to offer the variety of a la carte food by bar and restaurant to meet with different pricing selection. We look forward to welcoming your return soon again ! Sincerely yours !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from RSL Resort Suao_ SM_Stephanie on Nov 1, 2018
Dear Guest, We value your input with much gratitude ! Sincerely yours !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from RSL Resort Suao_ SM_Stephanie on Nov 1, 2018
Dear Guest, We value your input with much gratitude ! Sincerely yours !