Reception
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Reviews of Crystal Lotus Hotel Yogyakarta

3.5 out of 5
Crystal Lotus Hotel Yogyakarta
Jl. Magelang Km 5,2, Pogung Lor, Yogyakarta

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 31 reviews" "
Rating 8 - Good. 12 out of 31 reviews" "
Rating 6 - Okay. 6 out of 31 reviews" "
Rating 4 - Poor. 3 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

tasha, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
felt like home
warm welcome by the staff. room service food was rly good and cheap with huge portion. drinks at the bar was rly cheap as well and th barista would actually create small talks with you if you’re alone. definitely love this hotel!
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The room is clean. Pool bar is so dead
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Pretty good
Bathroom and room were clean. Nice breakfast. Only complain was lack of hot water and towels smelt of mildew. Water was warm at first but never got hot. Good a/c.

6/10 Okay

Darcy , perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hotel
Pleasant stay only problem was toilet blocked but fixed ok

2/10 Terrible

Zaneta, Doha, Qatar

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away, you won't get a second of sleep there!!
I have been traveling for the last 20 years and due to my job Im spending 300 days a year in hotels around the world, yet, haven;t experience such a terrible conditions and poor management handling ever! 1) my booked room was a 'cell' and didn't look even close to the pictures on the hotel page (all room on the 1st floor have no view whatsoever, they are all facing high wall 0,5 m away from the window, they are dark and claustrophobic! 2) Reception communication was very poor, Manager on Duty sorted out the problem after 2 hrs. Yes...2hrs. In the meantime I decided to use the hotel Spa instead of waiting in the reception- another disappointment! Plastic beds with old towels, masseuse didn't speak any English, and overall poor quality of massage, painful. 3) I checked with MoD if my 'upgraded room' was quiet and away from elevator and he confirmed. After coming back from site-seeing of Yogja, before 10pm, all I wanted was to fall asleep. But NO!! As my room was on the 5th floor, on the top floor the was 'a function - oil & gas party" as per same Duty Manager explanation and the music was bumping the walls and windows in my room. I called reception and DM few times asking for the music volume to be turned down - 2 hrs later with no action or reaction from hotel staff, I had to go myself upstairs and turn the music down! It was a local drivers and 'girls" party believe me or not! It was 00:20!! 4 )in the morning there was no Manager to be found, no one to complain!
Response from Front Office Manager on Jul 13, 2016
Thankyou for your kind attention while your stay at Crystal Lotus Hotel Yogyakarta. Several issues will be follow up directly into our management

4/10 Poor

Verified traveler

Disliked: Staff & service
Had a real problem in communication with the staff and booking tours

8/10 Good

muhhardhi, surabaya

Liked: Property conditions & facilities
Disliked: Staff & service
nice hotel but poor service
I was there last week.. For a business trip.. I need to put my luggage because i have a meeting soon.. But im waiting 30minutes just for hotel check in.. After 30mnts finally i've my key.. I go to my room with so hurry.. I open my room and then im so shock..!! Not clean at all.. And even the room service doesnt know if that room is not ready to use.. What a shame... Nice hotel but poor service.. I hope can be better soon... Thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Average but good value
Hotel is pretty average. Definitely better options in Jogja, but couldn't beat the cost. Families will need to upgrade to a larger room, as the cheapest room is a bit small.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

harsoyo

Liked: Staff & service
Nice new hotel
It's nice hotel. Review the price for more cheaper. The breakfast okay. But if many people, there were no free table to sit. Room okay. Service okay.

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rich, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Friendly, efficient airport pick up & check in. Nice, helpful staff who were interested in their guests.

2/10 Terrible

bussnies , melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad service
they just don't care when I ask them Somthing And I don't think people will stay here if that what they do

10/10 Excellent

TAE, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Fantastic; Service: Remarkable; Cleanliness: Spotless; You can ask any help to staff, very helpful

6/10 Okay

Boss

Liked: Staff & service
Disliked: Property conditions & facilities
清潔不足,酒店地點交不便。
Stayed 4 nights in May 2018

10/10 Excellent

Daisy

Liked: Staff & service, property conditions & facilities, room comfort
Utk rate harga juga standar. Aq suka breakfastnya dan ada bathubnya.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Ok hotel with slow service
Okey. Service slow.

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Sutandyo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Karena lantai 1 jadi pemandangan terhalang bangunan sekitar dan kami sangat terganggu dengan suara saluran air pembuangan dari lantai atas yang sangat kencang sehingga kami tidak bisa nyenyak tidur.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nyaman..kecewa kalo ga coba
Pelayanan ok, staff ramah, selalu menawarkan bantuan, kamar nyaman, view juga bagus

8/10 Good

Kristi, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kein Bier auf Java
Das Hotel liegt etwas ausserhalb zur Malioboro Einkaufstrasse sind es gut 7km, d.H. mit dem Taxi 1Stunde oder zu Fuß 1Stunde, dafür ist in der Nähe ein McDonald´s und eine Liquid Bar (den ist gibt hier kein Bier zu kaufen)

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

8/10 Good

Felicia, Borlänge

Liked: Property conditions & facilities
Disliked: Cleanliness
Fint hotell med bra gym
Badrummet var ofräscht och luktade illa. Gymmet var jättebra! Frukosten var helt ok, det var relativt stort utbud. Kommunikationen med personalen var stundtals svår, men de gjorde sitt bästa.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

olivier, Vendee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vu sur merapi
Hotel proche des boîtes de nuits de Yogya.demander les chambres loin de la route! Mauvaise isolation phonique. Sinon petit déjeuner très bien, petite piscine et personnel agréable.Bien pour le prix quand promotion

4/10 Poor

irene , Jakarta

Disliked: Property conditions & facilities, room comfort
KAMAR DAN FASILITAS
Kamarnya sempitt untuk kelas bintang IV, wlpn fasilitasnya lumayan. Kami kebrisikan dan tidak bisa tidur saat tahun baru, karena acara di lt dasar, kami menginap di lt. 1. Sungguh saat tidak enak benar. Kemudian bukan di pusat keramaian... ke minimarket terdekat 1,2 km jauhnya. Tempat makan tidak tersedia. Jalan depan luas terbentang nyebrangnya susah banget. Jadi maaf sepertinya kami tidak bisa merekomendasikan tempat ini. Oh ya makan paginya juga kurang enak. banyak yang habis tidak segera di isi kembali. Rasanya ga enak. Bubur dan soto ayam yang dingin ga ada yang peduli petugasnya untuk memanaskan. Sosisnya ga enak, banyak tepung. Jusnya juga terlalu manis banyak gula.

8/10 Good

Alex, Semarang

Liked: Cleanliness
Disliked: Staff & service
Hotel cukup nyaman dan bersih,pelayanan kurang
Lokasi hotel cukup strategis, sgt dekat dengan Jogja City Mall. Kamar bersih, namun cukup sempit untuk kamar superior. Room service kurang baik, 2 hari kami menginap pada saat cek inn kami telah meminta Baby box(crib) namun sampai keesokan harinya tidak dikirim ke kamar, baru setelah kami komplain dikirim di hari ke2. Pagi hari saat kami meninggalkan kamar dan memasang tanda "clean up room" dan kami kembali sekitar pukul 16:00 kamar msh berantakan dan air mineral belum diganti. Namun setelah komplain baru direspon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bemühtes, neues Hotel
Unser Aufenthalt war sehr angenehm nach einigen anderen asiatischen "Hotels" konnten wir hier endlich wieder ausgiebig duschen, lange in einem großen Bett schlafen und eine große Auswahl beim Frühstück genießen.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pelayanan
Sebaiknya penjemputan bandara hotel tidak dikenakan biaya

8/10 Good

Saefudin zuhdi, Bogor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
layanan
Memuaskan

10/10 Excellent

marco, milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yojacarta interessante, hotel ottimo..
Hotel ottimo, confort, servizio, prezzo convenientissimo, possibilità di massaggi, colazione come se fosse pranzo. Consigliatissimo