Luxurious and real hospitality
Posted Oct 11, 2016
What a great hotel. Beside that the rooms are really luxerious, big and clean, the staff is great. In no time they know your name, your room number and they will help youas much as they can. From reception, till doormen, from waiter till housekeeping, they all greet you and give you a big smile. This is the first time that I felt really appreciated in a hotel and not had the feeling I was a number.
We had some problems during check-in but they solved it straight away. The next morning they asked if I could fill in a questionnaire where I mentioned it and they kept apologizing after that, that I feld almost embarrassed because they already solved it.
Dear management, they way you treat your staff is properly pretty good. They all seems pretty genuine happy. Keep up the good work and next time we are in yogjakarta we definitely stay in your hotel again. Thank you so much for the great experience.