Bug spray hotel
Posted Mar 1, 2015
The rooms were modern and "fun". The safe in the first room we checked into was not bolted down. These light weight safes could easily be carried away. The hotel staff didn't see this as a problem as you needed a key to get into the room. I explained that the purpose of the safe was to guard against the unexpected (ie someone breaking into the room or employee theft), and they found another room for us.
The other room had a strong smell of bug spray. At first we thought we could live with this, but after spending some time in the room we realized it was way too strong. We talked to the staff and found that room had just been sprayed that day. We were originally told there were no other rooms. We pressed for a solution. Another room appeared. The bug spray was evident in that room as well, but not so bad.
The hot water pressure was very low. By the time I could get enough hot water in the mix with the cold, I had to use a wash cloth to get the soap off my body as the water pressure by itself was way too low.
The hotel staff was extremely cordial, and even with our two room changes remained friendly and helpful. The restaurant food was good and service was excellent.
We were there for Chinese New Year, and the hotel had a lion dance put on by local youth - quite nice.
Comment from Hotel Management
Sep 15, 2015 by Retnowati, Hotel Management
Dear Mr. Thom,
Thank you for taking the time to tell us about your experience at the Ibis Styles Yogyakarta. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.