Ratings based on 108 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Singapore
Location and amazing amazing staffPosted Oct 3, 2015
Pros: The staff and the location. The staff's quality of the English, helpfulness and general friendliness - great
Cons: The hotel is from an earlier generation so there isn't a bedside plug for mobiles etc. But a minor issue in what is a good solid hotel
Location: 20-30 mins from the airport. A mall about 2 mins along and some restaurants there. Don't miss the Kraton or 2 - temples - well worth an early start
I cannot recommend this hotel enough. Although one of the older of the branded hotels, the facilities, building and décor were in good order. The wifi free in the rooms, the breakfast was full of tasty local treats as well as the usual European bakery items, cereals and so on. But the overwhelming winner at this hotel was the staff. They genuinely cannot do enough to help you and make your stay a pleasant one. From a casual remark I made to the checkin staff, they brought my mother out a cake for her birthday and sang. They organized a taxi to a restaurant that we were going to that is a little out of the way and made sure that they didn't overcharge us and waited for us. We ended up booking all our excursions through the team at the transport desk and I have to say they were amazing. Imron especially. Made sure we got to where we were going, he gave us invaluable advice about when to go, didn't over sell, helped with tickets and was very respectful of my parents. The food is great and again the staff couldn't do enough to help us out. Thank you to the team, I will certainly be back.
for Everyoneby A verified traveler from Japan
Posted Sep 29, 2015
for Everyoneby A verified traveler
ImpressivePosted Sep 7, 2015
Good location, fantastic facility n reasonable priCe. Staff very nice
by A verified traveler from UK
Poor hotel in a good locationPosted Aug 21, 2015
Cons: Cleanliness (particularly of the bathroom), attitude towards guests.
Location: Right in the heart of Yogyakarta, particular highlights were Affandi Museum, Borobudur, Prambanan and Mount Merapi Lava Tour
We stayed in 5 hotels on our honeymoon tour and this was the only disappointing hotel we stayed at. All the other hotels offered complementary cake, fruit or wine with a heart shape of flower petals on the bed for our honeymoon. This hotel offered nothing. We mentioned in conversation when we were checking in that we had just arrived from Lombok and it is our honeymoon to which the staff said 'well, you're not on an island now'. Because we prefer to pay with cash rather than give our credit card details on check in, a member of staff came to our room to LOCK THE MINIBAR! Very rude. No other hotel we stayed at did this. Our bathroom was not clean and the shower head was broken and dirty. We mentioned this to reception but it was never fixed. The restaurant is very expensive compared to Yogyakarta restaurants. It is in a good location however and the city of Yogyakarta is incredibly vibrant! It's such a shame that this hotel was so poor, I think they prioritise business guests over holiday guests. It is the only disappointing hotel we stayed at in Indonesia (out of 5 hotels) and it is also worth noting that we stayed in another Novotel in Lombok, which was fantastic and much more friendly. I would not recommend staying here for your holiday.
Comment from Hotel Management
Sep 22, 2015 by Deny, Hotel Management
Dear Rob Thank you for taking the time to tell us about your experience at the Novotel Yogyakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer;
for Everyoneby A verified traveler from Köln
Stadthotel mit tollem PoolPosted Jul 6, 2015
Das Hotel wirkte edel, geschmackvoll eingerichtet und mit schönem Aussenpool mit tropischer Bepflanzung (leider nur Vormittags teils in der Sonne). Alles war sehr sauber, sehr freundliches Personal und dort gab es das beste Frühstück im gesamten Urlaub. Es gab auch einen Fitnessraum und Yogakurs, der kostenlos genutzt werden konnte. Wir waren sehr zufrieden.
for Familiesby A verified traveler from Peru
hotel de jokjakartaPosted Jul 4, 2015
Pros: limpio, espacioso con piscina y todos los servicios básicos que necesite, para toda la familia
Cons: el cambio de toallas debe ser diario y deberian haber habitaciones para familias numerosas como nosotros
Location: tomando un taxi pudimos ir a Borobudur y Prambanan los lugares que deseamos visitar.
lo usamos dos noches y tres dias la estadia ha sido muy buena, luego de regresar cansados de nuestras excursiones
for Everyoneby A verified traveler from Denver CO
Excellent service and convenient locationPosted Jun 30, 2015
The hotel is conveniently located, next to a mall, near the palace, nice, clean, friendly service.
for Everyoneby A verified traveler from Singapore
Really good StayPosted Jun 25, 2015
Pros: Nice staffs.
Location: Near to shopping.
We are family of 4 stayed 4 nights. Our Stay was pleasant. We liked it.
for Personal Eventby A verified traveler
one night stayPosted Jun 3, 2015 on Hotels
Convenient location next to a mall and close to airport.
for Familiesby A verified traveler from Bandung
Kolam Renang membuat senang keponakan saya di jogyPosted May 30, 2015
Pros: kolam renang is very good
Cons: pada pagi hari, ketika akan fitness, saya akan sewa sepatu, kata petugas kaos kaki sudah habis (semua sedang diloandry), sehingga saya tidak jadi fitn
Location: Lokasi dekat mall, sehingga saya bisa silaturrahim dan makan malam bersama dengan famili di jogyakarta.
ketika saya di novotel, beberapa adik saya pada datang, masing-masing membawa putranya dan siap dengan baju renang. Ketika melihat kolam renang, keponakan saya pada semringah dan langsung masuk air kurang lebih satu jam. Setelah selesai, salah satu keponakan membisiki saya, agar lain waktu supaya saya ngajak lagi untuk mandi di kolam novotel.