Ratings based on 182 Verified Reviews

4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Mall

Posted Mar 8, 2017
Pros: Very nice front desk staff
Cons: Need better furniture
We stayed two nights and went there for sight seeing. Hotel seems aging and food selection is average. Need extra outlets to charge your I phone or iPad. Rooms look little darker
Comment from Hotel Management
May 2, 2017 by Greg Hoehn, Hotel Management
Dear yr, We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greg Hoehn General Manager
4 out of 5
by SRIDHAR

Posted Feb 13, 2017 on Hotels
Very good. We enjoyed.
Comment from Hotel Management
Jun 12, 2017 by Deny, Hotel Management
Dear SRIDHAR, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Greg Hoehn General Manager
4 out of 5
by A verified traveler

Posted Jan 5, 2017 on Hotels
Comment from Hotel Management
Jun 12, 2017 by Deny, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Greg Hoehn General Manager
3 out of 5
by A verified traveler

Posted Jan 1, 2017 on Hotels
Comment from Hotel Management
Jun 12, 2017 by Deny, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Greg Hoehn General Manage
4 out of 5
Recommended
for Everyone
by A verified traveler from Woodbridge, United States of America

Short visit to Yogyakarta

Posted Nov 28, 2016
Pros: The room was nice and clean, all the amenities, comfortable beds, also the hotel is a great location, right in the middle of the city!
Cons: Local staff, as in all of Indonesia, could get customer service training. I asked if kitchen could wash bottles, got blank stare and pointed to toilet
Location: Maliboro street is kilometers away, shopping mall a five minute walk, hotel can arrange transport to major attractions in city.
Nice hotel, centrally located in the city, up to Western European standards, your standard business type hotel. Kids loved the pool and the doormen were VERY helpful in always getting us transportation, they were exceptional!
Comment from Hotel Management
Nov 30, 2016 by Novotel Yogyakarta, Hotel Management
Dear Ubah, I very much appreciate your comments regarding your stay at the Novotel Yogyakarta. I am sorry that you have unpleased experience with one of our staff. Please allow me to express my sincerest apologies. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greg Hoehn General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Centrally located. Convenient.

Posted Nov 18, 2016
We enjoyed the stay very much. Being vegetarians, the hotel staff ensured customised veg food.
Comment from Hotel Management
Nov 23, 2016 by Greg Hoehn, Hotel Management
Dear VENKATRAMAN I thank you very much for your recent stay and spending your time to share very positive comments about our hotel. I'm very happy to see that you were very enjoyed with your last stay with us. I have shared your feedback with our team as encouragement to always deliver prime service towards our guest. We wish to welcoming you back to our hotel. Sincerely, Greg Hoehn General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 8, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2016
Pros: cleanliness of the hotel, pool, size of the room, friendly reception
Cons: staff of breakfast wasn't very friendly.
good room, good hotel, clean room and good pool. Just the stuff of breakfast could be a bit more kind and friendly. Breakfast could be a bit more vegan-friendly, for us it was to much meat and chicken and seafood.
Comment from Hotel Management
Nov 23, 2016 by Greg Hoehn, Hotel Management
Dear Guest, I thank you very much for your recent stay and spending your time to share very positive comments about our hotel. I'm very happy to see that you were very enjoyed with your last stay with us. I do apologies for the inconvenience breakfast staff, we will give more training to be more friendly with the guest. I have shared your feedback with our team as encouragement to always deliver prime service towards our guest. We wish to welcoming you back to our hotel. Sincerely, Greg Hoehn General Manager
4 out of 5
by A verified traveler

Water pressure is too low

Posted Aug 9, 2016
Water pressure was too low. Everything else was fine
Comment from Hotel Management
Aug 18, 2016 by Greg Hoehn, Hotel Management
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Novotel Yogyakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Greg Hoehn General Manager
2 out of 5
by AUNG ZAW from Singapore

Posted Jul 28, 2016 on Hotels
I had bad impression ever since I stepped into the hotel because hotel guests not friendly and warmly welcomed.Had to approached to staffs instead to get information and asked them to carry heavy languages from my elderly parents.Having waited too long at reception to get rooms but not given rooms as per requested.They seemed to frighten to speak in English and some of them have very poor language. Overall has very low impression despite being thinking highly of this famous Novotel hotel.The bathroom wall is not cleaning at all,remained some stains and weeds on it.
Comment from Hotel Management
Aug 18, 2016 by General Manager, Hotel Management
Dear Aung Zaw, Thank you for taking the time to tell us about your experience at the Novotel Yogyakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Greg Hoehn General Manager