Ratings based on 155 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Super staff, brilliant spa!

Posted Jun 24, 2016
Really nice staff. Brilliant spa. Amazing massages with really kind therapists.
4 out of 5
by A verified traveler from Massachusetts

Great Staff, Excellent Location for seeing Yogya

Posted May 29, 2016
Pros: The staff and managers; room staff and room cleanliness and lay out; wonderful walking-distance access to some hip restaurants
Cons: The restaurant is excellent and the staff are great. Food prices are reasonable -- except for soft drinks and any other drink
Location: Within two walkable blocks in the Sagan residential neighborhoodlie two or three of the city's best new restaurants -- a great place to see locals.
I have traveled to Yogyakart for 30 years and watched it add dozens of new hotels to the local offerings. For mid-range, well-priced hotels, the Novotel remains one of my two favorites. The staff are superb-- considerate, well trained, and as friendly as you will find anywhere. The rooms are ample, and, although some of the bathtub facilities show a little age, the room staff keep them clean and pleasant. The fitness center is also well-outfitted, although during peak hours the two treadmills are quickly taken; the hotel used to have three treadmills and would do well to add a third. But, once again, the fitness center staff are great, and the machines and weights very good. As to room choices, all choices are good, but I particularly like the executive rooms -- with free laundry and an espresso machines. Hotel breakfasts are also, not just good, but excellent -- with superb staff once again. Do remember to order the breakfast option when you book your room. All in all, this is a very reasonably priced, pleasant, and well managed hotel -- a restful place in a great city.
Comment from Hotel Management
Jun 4, 2016 by Greg Hoehn, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greg Hoehn General Manager
4 out of 5
by Cynthia

This traveler left a rating score only Posted Apr 18, 2016 on Hotels
4 out of 5
by A verified traveler from Tokyo

値段の割には良いホテル

Posted Apr 17, 2016
一泊料金を考えると良いホテルだと思います。ベッドシーツ、タオル、水周りも清潔ですし、広さも親子3人までなら十分な広さ。部屋の不満は壁が若干薄いことくらい。 フロントスタッフも不可もなく。レストランのサービスはスローでビール一杯で注文後15分待たされました。立地も空港から一本道ですし、繁華街や駅も1-2kmでホテル目の前の自転車タクシーで楽々アクセスできます。
Comment from Hotel Management
Jun 1, 2016 by Greg Hoehn, Hotel Management
この度は、Novotel Yogyakarta でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Greg Hoehn General Manager
2 out of 5
by A verified traveler from Singapore

Not up to Novotel standards

Posted Apr 10, 2016
Pros: Although it is old, the cleaner did a good job in maintaining cleanliness.
Cons: Staffs need to up their English standards. Toilets needs to be upgraded. Toilet and basin are choking.
Location: Location is next to the Matahari old shopping mall, where you can get fast food and a hawker center and also a departmental store to get some clothes.
I felt that the perceived value of Novotel hotel standard is higher than the actual experience in Yogyakarta. I found it disappointing and the hotel is old and in need of renovation to the bathroom. The bath tub starts to flood and the basin floods too. The bath towels are greyish in colour. The water that came out of the tap is also greyish in colour. On none smoking floors, i saw patrons smoking with their room doors open when i walked passed it. This does not make any sense to me since they offer smoking rooms as an option.
Comment from Hotel Management
Apr 16, 2016 by Deny, Hotel Management
Dear Dann, I Thank you very much for the time to tell us about your experience during your stay at the Novotel Yogyakarta. i'm sorry that your experience did not meet your expectation. Please allow me to express my sincerest apologies. i do really concerned with your unexpected experience and i have shared with all department. That's really not represent our standard and we will improve the service and facilities. Thank you for sharing your concerns, hopefully you give us opportunity to provide better service on your next visit. Best regards, ' Deny H - Room Division Manager
4 out of 5
by Rudi from Cilacap

Posted Mar 31, 2016 on Hotels
I wish I could stay a bit longer, possibly next visit
Comment from Hotel Management
Jun 1, 2016 by Deny, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greg Hoehn General Manager
5 out of 5
by A verified traveler

Great Staff Service

Posted Mar 15, 2016 on Hotels
Nice hotel, the pool looked really nice and the staff were very helpful, especially in helping us plan and book our tour for borobudur.
Comment from Hotel Management
Jun 1, 2016 by Deny, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greg Hoehn General Manager
4 out of 5
by A verified traveler from Australia

Good accomodation but distance problem

Posted Mar 13, 2016
Pros: Clean happy staff
Location: nothing in tourist terms to do nearby
Nice place, clean Good gym facilities. Good sauna. Adequate breakfast. Happy and helpful staff.
Comment from Hotel Management
Jun 1, 2016 by Greg Hoehn, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greg Hoehn General Manager
4 out of 5
by Christina

This traveler left a rating score only Posted Feb 27, 2016 on Hotels
4 out of 5
by Christina

This traveler left a rating score only Posted Feb 25, 2016 on Hotels