Ratings based on 27 Verified Reviews

3.9 out of 5
85% of guests recommend
3.9 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Wake Forest, NC

Loved the swim up pool to the room.

Posted Aug 29, 2016
Pros: Spacious
Very comfortable and very close proximity to the airport and town.
3 out of 5
by A verified traveler

Used to be better.

Posted Jul 16, 2015
Stayed in this hotel in 2003 and 2004 and was excited to come back on my two days trip yo Yogyakarta for a seminar, but despite an excellent price found on Expedia, the hotel wasn't what used to be. Still great but just a 3+ star, not even 4 star hotel now. The breakfast is the worst breakfast I ever had in any hotel in SE Asia, where I travel a lot for busines, I mean Ive been to so many hotels that are 4 and 5 and sometimes 3 stars, but the breakfast is truly disappointing. Rooms are great, hotel is clean, the location is fabulous, the oprice is great, but the hotel should be maintained a bit better. Staff is great, as always, Indonesia is a country of great smiling and accomodating people.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Great Hospitality!

Posted Jan 6, 2015
Pros: Friendly and helpful staffs
Cons: The outdoor amenities.
Location: Good location, central.
I booked in this hotel for my parents 29th Anniversary, the staffs was so sweet and nice accommodating my needs of surprising my parents with an anniversary cake with the arrangement done via phone calls. My parents enjoyed their stay in Yogja and we will definitely return with the whole family for our family gathering soon! :)
Comment from Hotel Management
Jul 1, 2016 by Executive Office, Hotel Management
Thank you for providing a great guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Good location,clean and hotel staff helpful

Posted Nov 25, 2014
Pros: Clean and comfortable.
The stay was comfortable, staff very helpful - it was great that transport being provided to the town .
Comment from Hotel Management
Jul 1, 2016 by Executive Office, Hotel Management
Thank you for providing a great guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jakarta

Great Hotel in Yogjakarta

Posted Oct 30, 2014
Pros: The staff were all friendly and the pool area was great. There was also a tennis court but we were not there long enough to use it.
Cons: Like all Indonesian hotels, grout in shower could be a bit cleaner. Apart from that bathroom spotless.
Location: Close to the airport and drivers readily available to take you to nearby temples, Mount Merapi (volcano), pottery and silver
Our booking sheet advised we could only check in between 2.00 pm and 3.00pm. We arrived about 10.30 and had no trouble doing the booking in process, leaving our bags and arranging a driver. We had not expected access to the room as check-out is not until 12.00. When we returned late afternoon we just collected our key and went to our room where our bags were waiting. We went down to the pool area and ordered some snacks and had a drink at the bar (we were sitting in the pool). The bar appeared to be "dry" (no alcohol) except for beer but it was great sitting there in the water. The room was clean and there was plenty of bottled water. If I was going back to Yogja, I would go stay here again.
Comment from Hotel Management
Jul 1, 2016 by Executive Office, Hotel Management
Thank you for providing a great guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from malaysia

Very nice hotel . Worth for money

Posted Sep 2, 2014
Pros: Hotel environment and staffs performance
I like this hotel very much, the staffs are really good and friendly.
Comment from Hotel Management
Jul 1, 2016 by Executive Office, Hotel Management
Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal Canada

Best in Yogyakarta

Posted Aug 21, 2014
Great service always with a smile. Food is excellent. Great pool and thanks for best service Alvin
4 out of 5
Recommended
for Everyone
by anonymous from brooklyn, ny

Nice hotel near airport and pranbanan

Posted May 4, 2014
Nice relaxing hotel with a charm that does not feel like a large chain hotel. Get the club room for great breakfast and cocktail hours. Excellent service.
Comment from Hotel Management
Jul 1, 2016 by Executive Office, Hotel Management
Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by MaeT from Singapore

First Impressions Last...

Posted Feb 3, 2014
Pros: Service, service, service!
Cons: I think it's time for Starwood to invest in an upgrade of its amenities. Everything looks worn and carpets had a fetid smell.
Location: At the hotel entrance is Gudeg Yu Djum famous for its traditional jackfruit dish called Gudeg.
Our first encounter with Sheraton came moments after I sent a request for a free airport shuttle service. The prompt and pleasant email reply gave me the confidence that I had picked the right 'home' for our 3 nights in Yogyakarta. This was followed by a friendly, professional pick up service at the airport upon arrival and followed through right to check in and our stay. However... and there is always one... the let down was the noticeable wear and tear of what must have once been a superb 5-star property, especially so in the guest room. The friendliness and efficiency of the staff and price point made up for the less than pleasing amenities. This 'old lady' is still great value for money if you value service above all else. Oh... the fitness centre is well equipped and decent. Overall I will still give it a thumbs up.
Comment from Hotel Management
Jul 1, 2016 by Executive Office, Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by Carl from Houston, TX, USA

Nice property, close to airport

Posted Jul 6, 2012
Nice property, great staff, close to airport. However, if you want to be close to temples and shopping, this might not be your first choice. Minimum 30 minutes to most things, but only 10 minutes to Prambanan and some other temple ruins.