Ratings based on 364 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Feb 18, 2017
They were not nice and warm to us. I was disappointed by their robot-like attitudes towards customers. Terrible services
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 11, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Oct 23, 2016 on Hotels
Day staff helpful and friendly. English a speaking staff in duty 24/7
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 13, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
The hotel room was large by Asian standards, the hotel was fairly new and very clean. Breakfast buffet was very good.
3 out of 5
by A verified traveler

Posted Sep 22, 2016 on Hotels
Smaller room compared to hotel Intercontinental that I used to stay. I stayed here since there's no availability on the selected days, and the room rate is more expensive. However the location is better, since it's close to both train stations. Nothing special.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to the JR station

Posted Sep 14, 2016
very good hotel. A bit pricey at the weekends but good value during the week
5 out of 5
by Jiin

This traveler left a rating score only Posted Aug 1, 2016 on Hotels
5 out of 5
by Ronnel from Philippines

Excellent yokohama bay view

Posted Jul 31, 2016 on Hotels
New Otanni Inn was excellent! The view from the room was very good. The location is convenient just right above Sakuragicho JR line.
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern hotel, with Japanese design.

Posted Jul 30, 2016
The location is great, next to rain station and the Minaromirai center. The room was very spacious and comfortable. Breakfast was very rich. Hotel staff is nice, and at least one person spoke fluent English.