Ratings based on 91 Verified Reviews

4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from chicago

Hotel close to Black Sea without the view

Posted Oct 17, 2017
The amenities I got for almost $90/night wasn’t very pleasing. The AC didn’t work but the place was kept clean. Paid about $17 for breakfast which is fine, but the food wasn’t good. Wi-Fi was slow. Only stayed two nights so overall rating is OK.
Comment from Hotel Management
Oct 17, 2017 by Novotel Trabzon, Hotel Management
Dear Our Guest, Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuncay Beyaz, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Nice but!

Posted Aug 31, 2017
Every thing is fine but Internet connection was bad and irons are not available all times
Comment from Hotel Management
Sep 9, 2017 by Novotel Trabzon, Hotel Management
Dear Our Guest,We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Tuncay Beyaz, General Manager
4 out of 5
by Medhat

good for couples

Posted Aug 12, 2017 on Hotels
normal. have a nice beach.
Comment from Hotel Management
Aug 21, 2017
Dear Our Guest,We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to positive receive feedback. I am sure that this positive feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Tuncay Beyaz, General Manager
4 out of 5
by Mahmoud

Posted Jul 30, 2017 on Hotels
Comment from Hotel Management
Aug 7, 2017
Dear Our Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and also, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuncay Beyaz General Manager
1 out of 5
by A verified traveler

Outdated hotel

Posted Jun 3, 2017
I would never stay in this hotel... the location , romm cleanness, smell, facility..... all very bad.
Comment from Hotel Management
Jun 6, 2017 by Novotel Trabzon, Hotel Management
Dear Our Guest, Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuncay Beyaz, General Manager
2 out of 5
by A verified traveler

Novotel = No Go Hotel

Posted May 22, 2017 on Hotels
Dripping roof, constant buzzing in bathroom, kids running and screaming in hall all night, hidden entrance, obnoxious valet. Breakfast was good though!
Comment from Hotel Management
May 25, 2017 by Novotel Trabzon, Hotel Management
Dear Our Guest, Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuncay Beyaz, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach

Posted Apr 30, 2017 on CheapTickets
Nice location. Small room Near to a mall and airport.
Comment from Hotel Management
May 25, 2017 by Novotel Trabzon, Hotel Management
Dear Our Guest,We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to positive receive feedback. I am sure that this positive feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Tuncay Beyaz, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Jun 5, 2016
It was very nice hotel with great location near to the black sea.
Comment from Hotel Management
Jun 11, 2016 by Novotel Trabzon, Hotel Management
Dear Our Guest, We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Tuncay Beyaz, General Manager
3 out of 5
by SAIF from Denver CO - USA

Research better/more affordable alternatives

Posted Jun 1, 2016 on Hotels
Highly priced with a €15 per person breakfast that we didn't try - more than 100 Turkish Liras for two people, in a city where you can have a very good lunch including appetizers, drinks and deserts at a very nice and popular restaurant for less than 50 Turkish Liras for 2 people. The carpet was dirty and had stains. The bed and the rest of the furniture looked clean though. Room service did a poor job changing our towels and washing the glasses and utensils we've used the night before. I called reception and the room service manager came over, apologized, took care of the situation and brought us some fruits which was very nice. We didn't get a sea-view room and got a street/mountain view room instead, which was still nice in my opinion. The hotel has a beach which is nice.
Comment from Hotel Management
by Novotel Trabzon, Hotel Management
Dear Our Guest, Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Tuncay Beyaz,
4 out of 5
Recommended
for Everyone
by A verified traveler

The location is wonderful. The food was amazing

Posted Mar 19, 2016
The place is quite close to the airport. The srrounding is lovely. The food was super tasty. Easy access to the highway. On the other hand, the furniture is quite old and the rooms needs some attention. Overall , it's nice hotel
Comment from Hotel Management
May 27, 2016 by Novotel Trabzon, Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Tuncay Beyaz, General Manager