Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
100% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by Ahmed

Posted Aug 12, 2016 on Hotels
الفندق قديم فقط لمن اراد ان يجلس بجانب الشاطئ
4 out of 5
by waleed

This traveler left a rating score only Posted Jul 11, 2016 on Hotels
5 out of 5
by A verified traveler

Schönes und ruhiges Hotel

Posted Jun 11, 2016
Pros: Es ist sehr zentral und in Flughafennähe
Location: Das Hotel befindet sich in Trabzon-Yomra.Es ist relativ zentral, allerdings empfiehlt es sich einen Mietwagen zu besorgen. Einkaufzentren sind in Nähe
Dieses Hotel ist sehr schön, weil es auch direkt am schwarzen Meer in Trabzon liegt.
Comment from Hotel Management
Jun 14, 2016 by Novotel Trabzon, Hotel Management
Dear Our Guest,We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Tuncay Beyaz, General Manager
5 out of 5
by A verified traveler

Nice hotel.

Posted Jun 5, 2016
It was very nice hotel with great location near to the black sea.
Comment from Hotel Management
Jun 11, 2016 by Novotel Trabzon, Hotel Management
Dear Our Guest, We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Tuncay Beyaz, General Manager
3 out of 5
by SAIF from Denver CO - USA

Research better/more affordable alternatives

Posted Jun 1, 2016 on Hotels
Highly priced with a €15 per person breakfast that we didn't try - more than 100 Turkish Liras for two people, in a city where you can have a very good lunch including appetizers, drinks and deserts at a very nice and popular restaurant for less than 50 Turkish Liras for 2 people. The carpet was dirty and had stains. The bed and the rest of the furniture looked clean though. Room service did a poor job changing our towels and washing the glasses and utensils we've used the night before. I called reception and the room service manager came over, apologized, took care of the situation and brought us some fruits which was very nice. We didn't get a sea-view room and got a street/mountain view room instead, which was still nice in my opinion. The hotel has a beach which is nice.
Comment from Hotel Management
by Novotel Trabzon, Hotel Management
Dear Our Guest, Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Tuncay Beyaz,
3 out of 5
by hatem from المملكه العربية السعوديه

Posted May 24, 2016 on Hotels
كانت جيده لكن انا حاجز غرفتان مع الافطار ل٤ اشخاص عن طريقكم ورفض الفندق ذلك واخذ منا ١٥ يورو للشخص وتم التواصل مع هوتيل ولم تحل المشكله
Comment from Hotel Management
by Novotel Trabzon, Hotel Management
r Our Guest, Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuncay Beyaz, General Manager
4 out of 5
by A verified traveler

The location is wonderful. The food was amazing

Posted Mar 19, 2016
The place is quite close to the airport. The srrounding is lovely. The food was super tasty. Easy access to the highway. On the other hand, the furniture is quite old and the rooms needs some attention. Overall , it's nice hotel
Comment from Hotel Management
May 27, 2016 by Novotel Trabzon, Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Tuncay Beyaz, General Manager
4 out of 5
by A verified traveler

Posted Feb 26, 2016
There was some confussion about the content I bought and the info they received but the hotel staff was very helpful in solving the situation and giving the best comfort.
Comment from Hotel Management
May 28, 2016 by Novotel Trabzon, Hotel Management
Dear Guest, We would like to thank you for choosing Novotel Trabzon as your home during your visit to Trabzon and Thank you very much for taking time to share your detailed information's besides your valuable comments. It's nice to know that you enjoyed staying in our hotel. Looking forward to welcoming you back in Novotel Trabzon for your recent visit to Trabzon. Best Regards, Tuncay Beyaz General Manager,
4 out of 5
by Mohsin from السعودية

اسعار مناسبة وجو مريح للاسترخاء

Posted Feb 22, 2016 on Hotels
الاقامة بشكل عام جيدة
Comment from Hotel Management
by Novotel Trabzon, Hotel Management
Dear Guest, We would like to thank you for choosing Novotel Trabzon as your home during your visit to Trabzon. Thank you very much for taking time to share your comments. It is nice to know that you enjoyed staying in our hotel. Looking forward to welcoming you back in Novotel Trabzon for your recent visit to Trabzon. Best Regards, Tuncay Beyaz General Manager
4 out of 5
by ramzi

This traveler left a rating score only Posted Dec 10, 2015 on Hotels