Ratings based on 70 Verified Reviews

4.2 out of 5
100% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Jun 5, 2016
It was very nice hotel with great location near to the black sea.
Comment from Hotel Management
Jun 11, 2016 by Novotel Trabzon, Hotel Management
Dear Our Guest, We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Tuncay Beyaz, General Manager
3 out of 5
by SAIF from Denver CO - USA

Research better/more affordable alternatives

Posted Jun 1, 2016 on Hotels
Highly priced with a €15 per person breakfast that we didn't try - more than 100 Turkish Liras for two people, in a city where you can have a very good lunch including appetizers, drinks and deserts at a very nice and popular restaurant for less than 50 Turkish Liras for 2 people. The carpet was dirty and had stains. The bed and the rest of the furniture looked clean though. Room service did a poor job changing our towels and washing the glasses and utensils we've used the night before. I called reception and the room service manager came over, apologized, took care of the situation and brought us some fruits which was very nice. We didn't get a sea-view room and got a street/mountain view room instead, which was still nice in my opinion. The hotel has a beach which is nice.
Comment from Hotel Management
by Novotel Trabzon, Hotel Management
Dear Our Guest, Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Tuncay Beyaz,
4 out of 5
Recommended
for Everyone
by A verified traveler

The location is wonderful. The food was amazing

Posted Mar 19, 2016
The place is quite close to the airport. The srrounding is lovely. The food was super tasty. Easy access to the highway. On the other hand, the furniture is quite old and the rooms needs some attention. Overall , it's nice hotel
Comment from Hotel Management
May 27, 2016 by Novotel Trabzon, Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Tuncay Beyaz, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2016
There was some confussion about the content I bought and the info they received but the hotel staff was very helpful in solving the situation and giving the best comfort.
Comment from Hotel Management
May 28, 2016 by Novotel Trabzon, Hotel Management
Dear Guest, We would like to thank you for choosing Novotel Trabzon as your home during your visit to Trabzon and Thank you very much for taking time to share your detailed information's besides your valuable comments. It's nice to know that you enjoyed staying in our hotel. Looking forward to welcoming you back in Novotel Trabzon for your recent visit to Trabzon. Best Regards, Tuncay Beyaz General Manager,
4 out of 5
by OMAR

Posted Nov 8, 2015 on Hotels
NICE HOTEL AND VIEW
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Close to outlet

Posted Nov 1, 2015
We and my family was our first time at Novotel Trabzon and we all enjoyed Trabzon spicialy staying st novotel hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jun 8, 2015
Cons: every thing was excellent
I had a pleasant stay in this hotel , every things was perfect, Lobby, Room,Breakfast and the Location
4 out of 5
Recommended
for Everyone
by A verified traveler

Very noisy environment.... must see to believe !

Posted Apr 13, 2015
Pros: Clean
Cons: Noise, Noise and Noise !
Well .. impossible to sleep .. doors are always open and close, people yell sometimes in the halls ... terrible for a 4 stars hotel !
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2014
Good stay with taking into account that the hotel is not worth this very high amount of price.
Comment from Hotel Management
May 2, 2015 by oguzhan, Hotel Management
Dear Guest, We thank you for recently visiting at our Hotel and the time taken to share your comment. We are honored to note your satisfaction with our service and that you had an excellent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to the team members, who made your stay a pleasant one. This will certainly motivate them to keep up the good work. Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet your needs. We hope we will have the pleasure of welcoming you again soon in Novotel Trabzon. Sincerely Yours, Oguzhan Bıyıklı Front Office Manager
4 out of 5
Recommended
for Couples
by A verified traveler

On the beach. Reasonable sitting area with seaview

Posted Sep 29, 2014
Pros: Being right on the beach and close to many touristic attractions. Especially being close to a nearby mall. It is also very accessible for vehicle pick
Cons: Have a staff member available to take care of people going on tours and speaking at least English. Also have a bus to take people to city center and
Location: Exceelent location. Malls and attractions are nearby.
The staff are not so welcoming and are too few to take care of customers. The hotel hosts a lot of tourists and do not have a staff member to handle tour arrangements. I had to wonder which bus is mine and go ask the bus drivers.