Research better/more affordable alternatives
Posted Jun 1, 2016 on Hotels
Highly priced with a €15 per person breakfast that we didn't try - more than 100 Turkish Liras for two people, in a city where you can have a very good lunch including appetizers, drinks and deserts at a very nice and popular restaurant for less than 50 Turkish Liras for 2 people.
The carpet was dirty and had stains. The bed and the rest of the furniture looked clean though.
Room service did a poor job changing our towels and washing the glasses and utensils we've used the night before. I called reception and the room service manager came over, apologized, took care of the situation and brought us some fruits which was very nice.
We didn't get a sea-view room and got a street/mountain view room instead, which was still nice in my opinion.
The hotel has a beach which is nice.
Comment from Hotel Management
by Novotel Trabzon, Hotel Management
Dear Our Guest, Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Tuncay Beyaz,