had requested a first floor near an exit since my husband could not go in an elevator and has emphysema and COPD, was given some lame excuse that there were only 3 of them and because of the type of reservations we had couldn't have them (!?!?) This was a real hardship on us. You only had 3 rolling racks to bring your items to the rooms, not available. I'm 70 yrs old and had drag our luggage upstairs by myself .
The room was way too small, my husband and I are not big people and we could not pass each other in the room. The shades were broken (operational chain). Could not block out light from the room. I took pictures, no closet, no microwave, no coffee maker, you had to live out of suitcases, no where to empty them and then no place to put them. The lights over the bed could only be controlled from one side of the bed, could not pause a tv show. I can go on. But I do have pictures and I AM FURIOUS AT THE OVERPRICED CHARGES FOR SUCH POOR ACCOMMODATIONS!