There is no other choice close to Yosemite
Posted Oct 17, 2016
There is no other choice close to Yosemite, and they take advantage of that. The kids were looking forward to spending the evening in the pool and spa, yet it was closed. I consider this an integral part of this hotel (there is absolutely nothing else to spend the evening with in El Portal, especially when it is raining), but they did not bother to notify anybody about the pool and spa closure (remodeling), even the website pretends it is available.
But that was only part of the issues we had:
- Only one key per room, even if there are three adults, because they do not have enough keys to give out. Really? What about ordering some additional keys?
- We had booked a two bedroom deluxe suite with three queen beds because we had a friend with us. I showed them our reservation which said clearly "two bedroom, three queen beds", and they gave us a normal one bedroom room. Obviously they just tried to cheat us, assuming our friend would either sleep on the floor or on a sofa that was much shorter than he is.
- Cancellation policy: They charge you for the total reservation unless you cancel a week ahead of time, but they do not have the rooms for you that you reserve (during the 30 minutes we had to spend in the office for check-in, there were several other people besides us who did not get the room they reserved, a reservation obviously simply means they take your money and may or may not have that room for you.