You pay for convenience, not service or quality
Posted Apr 17, 2017
This was my second stay at Juniper Springs in 2 years. While convenient and pleasant enough, it's hard to feel good about the high in-season rates given the run-down condition of the building and the less-than-professional staff. I checked in late one evening with a sleeping 6 year old, and asked if based on room location, should I unload at the lobby and carry my son up from there. She advised me to park in the garage, which in fact was nearly full and required a longer walk carrying luggage and a sleeping 50lb kid. Then when I got to the room, neither key worked. I went back down to lobby, my kid now awake, and informed her my keys didn't work. She tested the key on her machine and said "oh, it's blank. Oops." and handed me new keys, no apology given. The next morning, at the lockers, I tried the combo she had provided at check in. Didnt' work. Checked with front desk again, and the person looked up the room locker combo and had something totally different on file. Annoying. The condition of the flooring, carpets and hallways is rather worn - not terrible, but not what I could call well-maintained. The cleaning staff attended to rooms late - twice I came back to room at 3p and it still had not been cleaned. Then the halls were vacuumed at 830p at night, when people with kids are back in the room trying to sleep. The service crew were constantly talking in their office/staff area with door open. They were nice, but not highly professional.