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Reviews of The Pines Resort

3 out of 5
The Pines Resort
54432 N Shore Road, P.O. Box 90, Bass Lake, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pines on Apr 23, 2024
Hi Hugo, We're thrilled you enjoyed your stay. Come back for another memorable time!Best,The Pines Resort Team

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all
Stayed 1 night in Apr 2024
Response from Pines on Apr 16, 2024
Hi Diana, Thank you for choosing and for sharing your delightful experience. We're thrilled you loved it all. We can't wait to welcome you back!Best,The Pines Resort Team

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in late around midnight. The staff was very helpful, polite, and welcoming. Our chalet was super clean and comfortable.
Stayed 1 night in Apr 2024
Response from Pines on Apr 15, 2024
Hi Christopher, Thanks for choosing us and sharing your wonderful experience. We value your kind words about our staff and chalet. Looking forward to hosting you again!Best,The Pines Resort Team

10/10 Excellent

Arman

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place ever❤️❤️
Stayed 1 night in Apr 2024
Response from Pines on Apr 12, 2024
Hi Arman, We are thrilled to hear about your fantastic experience! Your feedback is truly valued, and we can't wait to welcome you back soon!Best,The Pines Resort Team

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly beautiful and serene
Stayed 3 nights in Apr 2024
Response from Pines on Apr 6, 2024
Hi David, We appreciate your choice to stay with us and for sharing your delightful experience. It warms our hearts to hear that you found our resort amazingly beautiful and serene. We look forward to welcoming you back!Best,The Pines Resort Team

10/10 Excellent

Meena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pines on Apr 23, 2024
Hi Meena, We look forward to welcoming you back!Best,The Pines Resort Team

8/10 Good

Margaret

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The resort and entire area of Bass lake is beautiful!
Stayed 2 nights in Mar 2024
Response from Beth R.-Front Desk on Mar 31, 2024
Thank you for the kind words and 4 stars! We hope you will return for a future stay with us! Safe travels!

10/10 Excellent

Alexandra Fatima

Stayed 1 night in Mar 2024
Response from Pines on Apr 15, 2024
Hi Alexandra, A perfect score! We're thrilled to have exceeded your expectations. We appreciate your choice and can't wait to welcome you back soon.Best,The Pines Resort Team

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Beth R.-Front Desk on Mar 31, 2024
Thank you for the 5 stars! We appreciate the feedback and hope you will return for a future stay!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Beth R.-Front Desk on Mar 11, 2024
Thank you for 5 out of 5! Let us know if we can do anything at all on your next stay!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from Pines on Feb 6, 2024
Hi John, Thank you for choosing and sharing your experience. We appreciate your kind words and are delighted to hear that you had a great time. Our team strives to provide exceptional service and create memorable experiences. We look forward to welcoming you back!Best,The Pines Resort Team

10/10 Excellent

richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Jan 2024
Response from Pines on Feb 2, 2024
Hi Richard, Thank you for choosing our resort and for sharing your experience. We're delighted to hear that you found our place to be very nice. We have many other wonderful features that we're sure you'll love. Please do visit us again in the future!Best,The Pines Resort Team

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, clean and excellent service
Stayed 1 night in Jan 2024
Response from Pines on Jan 18, 2024
Hi Mauricio, Thanks for choosing! We appreciate your kind words and are grateful for your excellent rating. Providing clean accommodations and excellent service is our top priority. We look forward to welcoming you back!Best,The Pines Resort Team

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to enjoy New Year's Eve!!! The only suggestion I would make would be for them to replace the sofa and supply more barware (e.g. wine glasses!).
Stayed 2 nights in Dec 2023
Response from Pines on Jan 18, 2024
Hi Christine, Thank you for choosing our resort and conference center for your New Year's Eve celebration! We're thrilled to hear that you had a wonderful time. Your suggestion about the sofa and barware is greatly appreciated, and we will definitely consider it. Your feedback helps us improve our guests' experience. If you have any more suggestions or if there's anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Best,The Pines Resort Team

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Pines on Jan 31, 2024
Hi Jeffrey, Thank you so much for the perfect rating! We wish to welcome you back to our hotel.Best,The Pines Resort Team

10/10 Excellent

Sheri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately the room smelled weird. Had a strange Oder of cigarettes and poop. Sorry…but it did.
Stayed 1 night in Jan 2024
Response from Pines on Jan 18, 2024
Hi Sheri, Thank you for bringing the unusual smell in your room to our attention. We appreciate your feedback and apologize for any inconvenience caused. Rest assured, we take your concerns seriously and will thoroughly investigate the issue to address it. If there's anything else we can assist you with, please let us know. We value your feedback and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Cindy

10/10 Excellent

Marisol, salinas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was friendly service and they were able to accommodate me with early check in.
Stayed 1 night in Jan 2024
Response from Pines on Jan 18, 2024
Hi Marisol, Thank you for choosing! We appreciate your positive feedback about our friendly front desk service and early check-in. It was a pleasure to accommodate you. We look forward to welcoming you back!Best,The Pines Resort Team

10/10 Excellent

Lika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Pines on Jan 18, 2024
Hi Lika, Thank you for the fantastic rating! We’re thrilled to know you have enjoyed your stay with us. We hope to welcome you back for another memorable time.Best,The Pines Resort Team

10/10 Excellent

candice

Stayed 2 nights in Jan 2024
Response from Pines on Jan 18, 2024
Hi Candice, Thank you for the perfect rating! We look forward to welcoming you back.Best,The Pines Resort Team

6/10 Okay

Grisel

Liked: Cleanliness
Disliked: Staff & service
My family and I arrived early before check in around 1:30 and pre-registered. We were given a map and told what chalet number we were getting and I would get a text message when it was ready. We decided to walk around and explore the property while we waited. We drove around and passed by our designated chalet and made sure it had a fireplace. We were very excited and went to the grocery store and some essentials and firewood. We waited until 3:45 (check in is at 4) and never received a text message. Mean while other people arriving were getting rooms right away. I went back to the front desk and was finally given keys and was told we got a different chalet number. The chalet they gave us did not have a fireplace. We were very disappointed with that. When I asked why they changed our chalet I was told it was given to somebody else. I felt the staff discriminated against my family. They definitely give preference to certain people. I’m disappointed with the staff and hope they do better and treat everyone equally.
Stayed 2 nights in Dec 2023
Response from Pines on Jan 18, 2024
Hi Grisel, We apologize for any inconvenience you experienced during your stay. We understand your disappointment with the change in chalet and the absence of a fireplace. At our resort, we value all of our guests and strive to treat everyone equally. Your feedback is important to us and we will use it to improve our services. We sincerely hope you will consider giving us another chance in the future.Sincerely,Cindy

6/10 Okay

Robin

Stayed 1 night in Dec 2023
Response from Pines on Jan 18, 2024
Hi Robin, We appreciate your feedback. We are committed to improving and making your next visit memorable. Please give us another chance.Best,The Pines Resort Team

6/10 Okay

Luis San

Traveled with family
Liked: Cleanliness, room comfort
we arrive for dinner on the 25 , but all 3 options mention by the front desk where close, we endup buying food on the supermarket, the room was not ready at 4 and we have to wait an extra hour.
Stayed 1 night in Dec 2023
Response from Pines on Jan 18, 2024
Hi Luis, We apologize for the inconvenience you experienced during your stay. It must have been frustrating to find out that the dinner options mentioned were closed and that your room was not ready on time. We appreciate your feedback and would like to address these issues to ensure they are not repeated. We hope we have a chance to welcome you back to experience the property as intended.Sincerely,Cindy

6/10 Okay

Eliana

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The cabin was cozy and comfortable, I was expecting a fireplace in the unit which we didn't have. The restaurants around, pizza and cafe, were closed and only open on the weekends. I wish there was more to do during our stay, we loved the Glice.
Stayed 2 nights in Dec 2023
Response from Pines on Jan 18, 2024
Hi Eliana, Thank you for your review and for choosing. We apologize for any inconvenience caused by the lack of a fireplace in your cabin and the closure of nearby restaurants. We appreciate your feedback and hope we have a chance to welcome you back in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help!Best,The Pines Resort Team

6/10 Okay

Elena

Traveled with family
Liked: Cleanliness
Ok at a discounted rate when off season, but I wouldn’t return in the summer. Nothing special.
Stayed 1 night in Dec 2023
Response from Pines on Jan 2, 2024
Hi Elena, We apologize that your summer experience didn't meet your expectations. We appreciate your feedback and would like to address your concerns. Please share more details about your stay. We hope to welcome you back in the future for an improved experience.Sincerely,Cindy

8/10 Good

esthela

Traveled with group
Liked: Staff & service, amenities
Good place to stay
Stayed 3 nights in Nov 2023
Response from Cindy on Nov 15, 2023
Hi Esthela, So glad you enjoyed your stay!! We will share your feedback with our team!

10/10 Excellent

Brooke

Stayed 1 night in Nov 2023
Response from Cindy on Nov 15, 2023
Hello Brooke, We love to hear positive feed back and glad to hear you enjoyed your stay. We look forward to seeing you again! Kind Regards

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
safe & sound while traveling solo!!
Every stay since the 80's have been stellar!! the off season is my favorite...here now in Fall & the trees are starting to turn...Weather in the 70s & super quiet!!!
Stayed 2 nights in Oct 2023
Response from Cindy on Nov 15, 2023
Thank you Mary, for visiting us! We hope to see you back soon!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful. Relaxing. One of my favorite places to unwind, especially this time of year. Thank you!
Stayed 2 nights in Oct 2023
Response from Cindy on Nov 15, 2023
Hello Michael, We love to hear positive feed back and glad to hear you enjoyed your stay. We look forward to seeing you again! Kind Regards

10/10 Excellent

danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the lake
Stayed 4 nights in Oct 2023
Response from Cindy on Nov 15, 2023
Hi Wilma, So glad you enjoyed your stay!! Come see us again!

10/10 Excellent

Lynette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cindy on Nov 15, 2023
Hello Misti, We love to hear positive feed back and glad to hear you enjoyed your stay. We look forward to seeing you again! Kind Regards

10/10 Excellent

Vianey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good area.
Stayed 2 nights in Oct 2023
Response from Cindy on Nov 15, 2023
Hi Wilma, So glad you enjoyed your stay!! Come see us again!

6/10 Okay

Patrick

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Oct 2023

10/10 Excellent

Qaiser

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Great restaurant food.
Stayed 2 nights in Oct 2023
Response from Cindy on Nov 15, 2023
Hi Wilma, So glad you enjoyed your stay!!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2023
Response from Cindy on Nov 15, 2023
Hello Robert, We love to hear positive feed back and glad to hear you enjoyed your stay. We look forward to seeing you again! Kind Regards

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from Cindy on Nov 15, 2023
Hello Mark, We love to hear positive feed back and glad to hear you enjoyed your stay. We look forward to seeing you again! Kind Regards

8/10 Good

Dan

Liked: Room comfort
Nice!
Great location. Cabin was nice but thin wall to connecting room. Loud music was an issue but the guest was nice when we asked to please turn it down. Market was great to buy anything you needed.
Stayed 4 nights in Sep 2023
Response from Cindy on Oct 5, 2023
Thank you Dan for visiting us! We hope to see you back soon!

8/10 Good

Sandi

Liked: Staff & service, amenities, property conditions & facilities
We love the Pines, we’ve stayed there before. Only negative I saw were some areas within the rooms that were not as clean, such as corners or beside nightstands that just need a little vacuuming or dusting otherwise, it is an older resort, but it is very clean and comfortable. Staff was very friendly and amenities were great
Stayed 3 nights in Sep 2023
Response from Cindy on Oct 5, 2023
Thank you Sandi for visiting us! I will make sue your feedback is directed to our management team. We hope to see you back soon!

6/10 Okay

Tiffany

Nice room cleaner then last one but took almost a hour later to check in then my account got charged 310 when it was only 140 for the extra night other then that the couch bed had some springs missing and a couple red and yellow stains on it couldn’t sleep on it but way better then last month when I went
Stayed 2 nights in Sep 2023
Response from Cindy on Oct 5, 2023
Hello Tiffany, Thank you for your feedback. I apologize for any inconveniences. I will make sure your review is brought to the attention of our management team.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cindy on Oct 5, 2023
Hello Scott, We love to hear positive feed back and glad to hear you enjoyed your stay. We look forward to seeing you again! Kind Regards, Guest Services

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around nice resort
We stayed one night only because we were in town for a family reunion, and next time, I would recommend this location to our family. The staff and people all around were super friendly and kind. The cabins were equipped with everything we needed, we bought stuff at the local market to make breakfast and coffee. We had dinner at the restaurant in the resort is also very tasteful. My family and I enjoyed every moment of it.
Stayed 1 night in Sep 2023
Response from Cindy on Sep 18, 2023
Hello, We love to hear positive feed back and glad to hear you enjoyed your stay. We look forward to seeing you again! Kind Regards, Guest Services

8/10 Good

ZhuangMin

Stayed 2 nights in Sep 2023
Response from Cindy on Sep 12, 2023
Thank you for visiting us! We hope to see you back soon!

6/10 Okay

Adriana

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities
The property is older and smells that way. The rooms need to be updated but the kitchen area is decent.
Stayed 1 night in Sep 2023
Response from Cindy on Sep 12, 2023
I apologize for any inconveniences. I will make sure your review is brought to the attention of our management team. Thank you for your feedback.

10/10 Excellent

SHIH HUEI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is safe and quiet.
Stayed 1 night in Sep 2023
Response from Cindy on Sep 9, 2023
Hi Shih Huei, So glad you enjoyed your stay!! We will share your feedback with our team!

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will go back!
Stayed 1 night in Sep 2023
Response from Cindy on Sep 9, 2023
Hi Wilma, So glad you enjoyed your stay!! We will share your feedback with our team!

10/10 Excellent

Misti

Stayed 1 night in Sep 2023
Response from Cindy on Oct 5, 2023
Hello Misti, We love to hear positive feed back and glad to hear you enjoyed your stay. We look forward to seeing you again! Kind Regards, Guest Services

4/10 Poor

Tiffany

Disliked: Cleanliness, property conditions & facilities, room comfort
There were ants all over kitchen there was dust flying off fan there was stuff splattered all over the roof of the kitchen both TVs did not work had to use tablets to watch tv overall this was the worst time that I stayed here and I have been here a lot times just disappointed I had booked a room for next month still debating on canceling cause of my experience this time
Stayed 2 nights in Aug 2023
Response from Cindy on Sep 12, 2023
I apologize for any inconveniences. I will make sure your review is brought to the attention of our management team. Thank you for your feedback.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Cindy on Sep 1, 2023
Hello, We love to hear positive feed back and glad to hear you enjoyed your stay. We look forward to seeing you again! Kind Regards, Guest Services

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with views
Everything is nice except i got the most expensive room and I hear footsteps and noise from the room above all night and throughout day. Wasn't as quiet & restful as I wanted.
Stayed 1 night in Aug 2023
Response from Cindy on Sep 1, 2023
I apologize for any inconveniences. I will make sure your review is brought to the attention of our management team. Thank you for your feedback.

10/10 Excellent

Thomas H.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Cindy on Sep 1, 2023
Hello, We love to hear positive feed back and glad to hear you enjoyed your stay. We look forward to seeing you again! Kind Regards, Guest Services

6/10 Okay

Rejeana

Disliked: Cleanliness, staff & service, property conditions & facilities
No place to park at all. I paid to stay and still could not park with a parking pass. Very dirty dusty and Cobb webs everywhere
Stayed 2 nights in Jul 2023
Response from Cindy on Sep 1, 2023
I apologize for any inconveniences. I will make sure your review is brought to the attention of our management team. Thank you for your feedback.