Ratings based on 274 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2015
Loved the rustic feel of the Chalet, but with all the comforts of home.
2 out of 5
by A verified traveler from Bay area

Chalet near the wedding site.

Posted Aug 6, 2015
Cons: Entire renovation.
Location: We were there to attend a wedding.
We stayed two nights at the Pines Resort and were very disappointed with the conditions of the room. It is old, and has not been updated in a very long time. The drapes and carpeting had stains on them. The counter top in the bathroom was cracked, the tub shower was also so old that it was gray. The shower also did not have a grab bar or shower mat available. I am disabled and had to be very cautious. It was not ADA approved. When I checked in the staff was rude and dismissing and told me I had made reservations with Expedia so any questions I had I needed to take them up you. I was also told that I had to wash the dishes I used or I would be fined $50.00 to $100.00.I feel that if the Health Dept. knew about their policy of having the last quest wash their own dishes they would fail this test. They also wanted me to tidy up the room before I left. I made reservation for three rooms, for two nights so our family could attend a wedding spending almost $2000.00. Also the grounds around the facility was littered with trash making it a very unpleasant site. I feel I should be compensated for the three rooms I rented for my son, Philip, daughter, Emily and myself. I am sorry I could not report a better experience. Pamela Jo Houser-Imai
2 out of 5
by A verified traveler

Posted Aug 5, 2015
This hotel was dirty. I found strains of hair on my bedsheets, and the room had dust everywhere.
3 out of 5
by A verified traveler from schweiz

Sehr schöne Lage.

Posted Jul 31, 2015
Die Lage an dem See ist sehr schön. Wir hatten ein grosses Häuschen für uns alleine. Leider nehmen es die Leute mit der Nachtruhe nicht ernst um 2:30 war immer noch Partylärm. Zudem sind die Preise am See für Jetski, Boot einfach überrissen pro Std. $99 für den Jetski altes Modell, das Boot kostet $200 kaution $500. die Preise im Restaurant sind auf Schweizer Niveau, Qualität Durchschnitt. Die Bar im oberen Stock konnte da besser mithalten auch in der Qualität der Speisen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Little getaway

Posted Jul 20, 2015
The pines resort was apart of a big holiday me and my partner took. It was a great place to have some fun but also relax, we both really enjoyed it!
2 out of 5
by A verified traveler from istanbul

Lack of information

Posted Jul 17, 2015
I thought that i was reserving for a clean hotel room .. However we were given an apart chalet type of room ... Cleaningwas made only in every 3 days . And we were there only for 2 nights and did not recieve any cleaning ! I was not happy about this reservation at all! Expedia must have informed us !
4 out of 5
Recommended
for Everyone
by A verified traveler from Tottenham,ON

Great hotel with many things to do.

Posted Jul 12, 2015
Pros: Many dinning options available. friendly and honest staff, lots of things to do. Great rooms.
Location: Excellent location right on Bass Lake. There are boat rentals many boats to choose from pontoon,ski and wakeboard boats. SUP boards and kayaks too.
Our first night was in a 2 level chalet. It was clean,very roomy and had full kitchen and a BBQ on the deck. We transferred to a lake view king suite. Room was really nice and spacious. It had a mini fridge and a bar sink. The deck over looked the pool and the lake. We spotted a bald eagle flying a few feet above the lake then perching in a tree directly across the lake from us.
2 out of 5
by A verified traveler

Posted Jul 12, 2015
Die gute Lage des Hotels, direkt am See, konnte leider das abgewohnte Apartment nicht ausgleichen.
2 out of 5
by A verified traveler from Wi

Posted Jul 3, 2015
Cons: Don't know where to begin?
Location: You have to take your car to go to the pool or hot tub it's so far away. Yes there is a lake, but at our age prefer the pool
room service didn't empty the old coffee grounds in the maker and put new filters sitting in old grounds...put clean sheets on the counter for us to put on the bed (and left an envelope for money for cleaning????The air conditioner was upstairs and the bedroom downstairs never cooled off(even with the window opened as they said)the stairs were so narrow you had to go up and down them sidewards. The bathroom needed a complete overall, on the walls, the door, and the handle missing in the tub. There was a piece of wood broken with a jagged edge that caught my top and ripped it. Big nails sticking out of the wall next to the bed that I had cought on. The bedspread had stains across the back. I pulled that off the bed and didn't touch it again. Horrible....
3 out of 5
Recommended
for Everyone
by A verified traveler from S

Make sure you get a waterfront deluxe room

Posted Jul 1, 2015
Resort is very nice. Located directly on Bass Lake. Waterfront deluxe rooms are very nice. Cottages are just that. Old, mildew smelling, dirty rooms. Ok if you want an outdoorsy camping feeling without staying in a tent.