Ratings based on 426 Verified Reviews

3.8 out of 5
73% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan Capistrano, CA

Relaxing resort on the lake

Posted Jun 4, 2017
Location: If you love being on a beautiful lake and near Yosemite then this is the place for you. If you need fast food, Oakhurst Roundtable rocks!
The views were amazing. It offers a lake with water sports, Olympic lap pool, hot tub and sand with fire pit, all right on the shore of the lake. We stayed in a chalet and the beds were hotel quality. The chalet felt very much like an A frame ski cabin. Rustic but comfortable. All the amenities of home including air conditioning upstairs in the main living area and downstairs in the bedroom. Jennifer, Deana, Michelle and all of the other staff were very friendly and helpful. They never made us feel like we were inconveniencing them. The rooms have a full kitchen but if you want to eat out you should go upstairs to Ducey's bar and grill. We also rented a pontoon boat and they were very friendly and helpful. Are you getting the idea that we enjoyed our stay at The Pines resort?
Comment from Hotel Management
Jun 8, 2017 by Heather - Guest Services, Hotel Management
Thank you Kelly for your rave review! We are glad that you enjoyed your stay and found our staff helpful and friendly. I will be sure to let them know. We are looking forward to your next visit!
3 out of 5
by A verified traveler

Good for families in a budget, but needs work

Posted Jun 2, 2017
Pros: It was inexpensive. Our room, while in need of updates did have a nice private balcony overlooking the lake which was nice
Cons: Update, clean up the exterior areas
Location: Relatively close to Yosemite and the nearest town
Photos of the hotel show a beautiful place and while it is on a nice setting on Bass Lake, the exterior of the hotel and surrounding buildings are in need some serious attention and upkeep. Our room was generally ok, a suite with a nice balcony/deck overlooking the lake. We had lunch at the restaurant and the food was ok, but I will say the bartender guy, a big burly fellow who served us was really an excellent server and gracious. The place gets a lot of guests with families, small kids etc. I think there is a probably a lot to do for them, with boating, swimming and fishing and if you are on a budget and know your kids could care less about the exterior then the place is fine. When we were young with kids we probably stayed at a lot of places like this but for a more seasoned and discerning traveler, you might look elsewhere. Also very, very busy and noisily vs tranquil on the lake but again, many people would not be bothered by the noise.
4 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Nice place and close to lake and good food

Posted May 20, 2017
Pros: most everything nice homey and comfortable
Cons: put dish towels in the kitchen of the cabins
Location: Great location and enjoyed our time very much
We had a great surprise in our cabins and were quite pleased. The Deucy's restaurant was a disappointment. The Mexican food place was absolutely outstanding. A lovelhy yummy experience.
Comment from Hotel Management
Jun 19, 2017 by Heather, Hotel Management
Thank you for reviewing The Pines Resort. We are always delighted to hear that our guests have enjoyed their stay. I will let management know about your suggestion for the kitchen!
2 out of 5
by A verified traveler from Los Angeles

Nice location, food and drink available

Posted May 8, 2017
Pros: Location, food
Cons: Better beds, less all night parties
Location: Lake has boating and fishing.
Location was nice; lake setting was pleasant. Hotel lobby looks great but the rooms are a little tired. Suite rooms are that in name only; it's all standard rooms as far as I could tell. And Beware! The 'sofa bed' was the thinnest mattress in the world, like sleeping on a thick blanket with springs! Hotel had a 'quiet time' policy that was NOT enforced and, as this is somewhat of a teen hangout, the place was super noisy until about 2am. Food on site was really good and prices were reasonable.
Comment from Hotel Management
Jun 17, 2017 by Heather, Hotel Management
Thank you for taking the time to share your experience with us. Please accept our apologies for the noisy experience and uncomfortable sofa mattress. We do have 24 hour security and do our best to respond to any reports of noise. I am glad to hear you enjoyed the dining options available on site as well as the proximity to outdoor activities at the lake.
3 out of 5
by A verified traveler from houston

Noisy, felt dirty.

Posted May 4, 2017
I travel for work a lot. Stay in hotels around 200 nights a year. This was a vacation for my family and this place felt dirty. The drain for the shower didn't drain. The room felt really dirty. Like a motel 6 in the bad area of town. Had to check the room very week for bed bugs because just felt like that. But I didn't find any. Around 2 am some kids came and knocked on our window hard and ran. Woke up my 4 year old. Scared her. I'm sure the staff called security when I called them. The staff was nice. The second night, the room next door was having a meeting at 11pm and I could hear everything. I mean I can hear the conversation. The walls are paper thin. I didn't enjoy this stay at all.
Comment from Hotel Management
Jun 17, 2017 by Heather, Hotel Management
Thank you for your comments. I am sorry for the disturbances you experienced as well as the level of cleanliness. It's nice to hear that the staff was friendly. I have forwarded your feedback to upper management and we will be addressing these issues immediately. If you decide to give us a second chance, please ask for a manager when you make a reservation.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Stay at The Pines

Posted May 2, 2017
Pros: Great, scenic location with surprisingly good, comfortable room... nicely furnished with everything needed for a great overnight stay. Great store.
Cons: Nothing that I could see.
Location: Lots of activities available.
Clean, comfortable, spacious, quiet room / chalet. We had a great breakfast in the restaurant overlooking the lake. Staff was superb.
Comment from Hotel Management
Jun 8, 2017 by Heather - Guest Services, Hotel Management
Your review is very much appreciated! Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sugar Land, TX

Good option in an strategic location.

Posted Apr 15, 2017
We enjoyed our stay with my wife and baby on this lake side located chalets. The reason why we chose it was because it is half way between Yosemite and Sequoia National Parks, so we could visit both an stay in one place. 1.5 hr to Yosemite Village and little more than 2 hr to Sequoia with a beatiful Bass Lake surroundings. The chalet was new, the kitchen very well supplied making it possible to enjoy the cabin instead of going out for dinner every day. The restaurant though Ducey's is very good but check the prices first. The only thing that I wish is that there was more information on the activities nearby. We had a couple of days of bad wheather and did not know exactly what the options were nearby. Hope it helps!
Comment from Hotel Management
May 8, 2017 by April Hopkins-Guest Service Associate, Hotel Management
Dear Gabriel, We appreciate all feedback and have passed your comment about activities in our area when we have poor weather to our marketing team. We look forward to your next visit with us. Best Wishes!
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Very Nice Stay

Posted Apr 11, 2017
We rented a chalet for a week for a spring break trip. The staff were all very friendly and knowledgeable about the area. The resort was very nice overall. The only criticism I have is that the laundry facilities were in need of cleaning. This is a great place and perfect for a place to stay when visiting Yosemite. We would definitely recommend it to others and would absolutely stay again.
Comment from Hotel Management
May 8, 2017 by April Hopkins-Guest Service Associate, Hotel Management
Thank you Tim and Melissa for the review. I have passed on your comment about our laundry facilities to our housekeeping manager and we will improve upon the cleanliness. We look forward to your next stay!
4 out of 5
Recommended
for Families
by A verified traveler from san francisco

Sweet cozy dream cabine for 2 families NO INTERNET

Posted Apr 10, 2017
Pros: cleanness, environment, condition.
Cons: The internet
Location: supermarket, angel falls, hiking.
It would be great if there are 2 families go together. There are an Attic where can fit 3 kids can stay in their sleeping bag. a sofa, an roll bed, & 2 queen size beds. Price are great. It is about 30 minutes drive from Yosemite. You should purchase food from the market next to the check in. Kitchen are great too. Things not that fit so many people is a small bathroom. If you don't need to be cheap for the money, you can order 2 of these cabines for 2 families which they can be connected. The ONLY THING I canNOT accept during my stay was the internet. There are strong signal, but just not able to connect to internet. When I ask the front desk, they are just saying, you can come to the front desk to use internet if poor signal. The next morning person said was the serve down. But still has no internet. Well, FIX IT! instead of not letting us know what was going on.
Comment from Hotel Management
May 8, 2017 by April Hopkins-Guest Service Associate, Hotel Management
Thank you Karen for taking the time to leave us a review. You are correct that our chalet cabins would be comfortable with 2 families traveling together as they are duplex chalets. We apologize that the internet was down during your stay and have been working very hard to make the necessary improvements.
5 out of 5
Recommended
for Everyone
by A verified traveler from puerto rico

Excelente

Posted Mar 26, 2017
Super, comfort, close to atracción, activities close
Comment from Hotel Management
Apr 8, 2017 by April Hopkins-Guest Service Associate, Hotel Management
Hi Joel, We are please to hear that your recent stay with us was comfortable and that you enjoyed our proximity to attraction and activities in our area. Best Wishes!