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Reviews of Hampton Inn Youngstown/Boardman

2.5 out of 5
Hampton Inn Youngstown/Boardman
7395 Tiffany South, Poland, OH

Reviews

8.4

Very Good

Rating 10 - Excellent. 222 out of 434 reviews" "
Rating 8 - Good. 123 out of 434 reviews" "
Rating 6 - Okay. 51 out of 434 reviews" "
Rating 4 - Poor. 20 out of 434 reviews" "
Rating 2 - Terrible. 18 out of 434 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Megan

Hotel was okay. Heard everything through the walls. People were running up and down the halls the floor above us.
Stayed 1 night in Apr 2024

8/10 Good

phil

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, quick stay
Stayed 2 nights in Apr 2024

8/10 Good

Terrelle D

Traveled with family
Liked: Staff & service
Not bad. The pool was closed 😮‍💨😮‍💨😮‍💨😮‍💨 It’s due for an update in the rooms and everything
Stayed 1 night in Mar 2024

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly
Stayed 3 nights in Mar 2024

2/10 Terrible

Autumn

Liked: Cleanliness
Disliked: Staff & service
They didn’t call me to make sure I was coming I got lost in the night and had to wait an extra hour past three am to be checked in and didn’t even get the suite I paid for
Stayed 1 night in Dec 2023
Response from General Manager on Feb 6, 2024
Thank you for the review. We really care about our guest. We apologize for any inconvenience that this may have caused.

6/10 Okay

Amy

Liked: Staff & service
I usually am very pleased with Hampton Inn but this one leaves a bit to be desired. Had to clean hair out of the bathroom drain as soon as I walked in, which you could clearly see. When I got a shower the water pressure was absolutely pathetic but I guess it worked out because the drain is so plugged that the tub filled with water before I was done. The rest of the room seemed to be very clean. Breakfast in the morning was a nice variety but it was very messy. The lady in charge didn’t care to wipe anything up that had been spilled or dropped on the counter. It was a mess. We will not be staying here next year for our tournament.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you for the review. We would like to apologize for the issues that you encountered during your stay with us. Thank you for letting us know as we are always looking into improving for our guest.

6/10 Okay

Elizabeth

Traveled with family
I totally understand that businesses are short handed however, when I am booked into a hotel for multiple nights, I expect to, at the very least, have the garbage emptied daily and new towels at least every other day. Definitely disappointed this time. I have stayed here before and haven’t experienced this. Front office people very nice. Housekeeping was no where to be found.
Stayed 4 nights in Dec 2023
Response from General Manager on Feb 6, 2024
Thank you for your review. Hampton now has rooms being cleaned every other day unless you asked for something different.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for overnight on the road
Hotel employees are helpful & hospitable. Cookies, coffee by front door is very welcoming. We enjoyed our overnight stay & we will stay here again on our next road trip.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 6, 2024
Thank you for the review. We are so happy that you enjoyed your stay with us and hope that you choose to stay with us again!

10/10 Excellent

Vilma

Stayed 2 nights in Dec 2023
Response from General Manager on Feb 6, 2024
Thank you so much for the rating. We are happy that you enjoyed your stay with us!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Thak you for the rating! We sincerely appreciate your business and hope that you enjoyed your stay with us!

10/10 Excellent

Jean

Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for the rating. We appreciate your business and our sincerely happy that you enjoyed your stay with us!

6/10 Okay

Judy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hampton inn disappointing experience
Compared with night before in Janesville WI quite the opposite in Youngstown Ohio. The front desk attendant was cordial but her outfit was not quite appropriate cir that position along with oily stringy hair. Our room was lacking in a few areas: the carpet dirty, very worn, hair conditioner in shower was empty. The bed very comfortable and bedding was very good and smelled good. The breakfast was not acceptable; fruit tasted awful (few days old), “fake” eggs, tables was sticky, floors dirty. It was not busy so the lady responsible for the area had plenty of time-she spent most of the time sitting doing nothing. again, not like the other Hampton inns we have stayed at between Minnesota and Sheperdstown West Virginia.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you very much for the review. Our staff all should be wearing uniforms except for the new employees who are waiting for the uniforms to be delivered. We follow Hampton Standard Breakfast. We are getting a soft renovation done at the beginning of next year. We appreciate your other comments as well. This helps us know what we need to improve on.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Thank you very much for the rating. We hope that you had an excellent stay with us!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 18, 2023
Thank you very much for the rating. We hope that you enjoyed your stay with us.

2/10 Terrible

Niraj

Stayed 1 night in Nov 2023
Response from General Manager on Nov 12, 2023
Thank you for the rating! If there was anything that we could have done differently, please call the hotel directly and ask to speak with the General Manager. Have a wonderful day!

2/10 Terrible

Antonette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from General Manager on Nov 9, 2023
Thank you for the rating! We have exciting news! We will be starting our renovation to the hotel, soon!

6/10 Okay

Michael

Almost below average
Not worth the price, and the breakfast was below standard.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Thank you for the review! Your comments are always welcomed so we know what we need to improve on. We do follow Hampton Brand breakfast standards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on Oct 28, 2023
Thank you so much for the rating. We are glad that you enjoyed your stay with us!

10/10 Excellent

Ruth

Business traveler, Traveled with partner
Liked: Amenities
Always pleased
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you so much for the rating and kind words. We are glad that you enjoyed your stay with us!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from General Manager on Nov 14, 2023
Thank you very much for the rating. We hope that you had an excellent stay with us!

4/10 Poor

Mary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The communication was lacking. We didn't know they would not clean the room daily unless you asked. The cost was way too high for the accommodations. The coffee dispenser was empty, the breakfast was not replenished. The staff were not friendly.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for the review! As a Hampton Brand we clean rooms every other day unless our guest let us know otherwise. We truly apologize for any inconvenience that this may have caused you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on Oct 28, 2023
Thank you so much for the rating. We are glad that you enjoyed your stay with us!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff came out with a luggage cart to help with the move in. Over and above.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 22, 2023
Thank you very much for the rating and review!It was our pleasure to assist you! We will see you soon!

6/10 Okay

Brian

Traveled with pets
Just very average....nothing great or awful, just overpriced
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Thank you for the review! We are always looking for ways to improve. We hope that you enjoyed your stay with us!

10/10 Excellent

Mitchell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice surroundings
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Thank you for the rating. We appreciate your business.

2/10 Terrible

Japan Viorica

Stayed 1 night in Oct 2023
Response from General Manager on Oct 8, 2023
Thank you for the rating. If we could have done anything to make your stay better, please let the General Manager know.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 8, 2023
Thank you for the rating. I hope that you enjoyed your stay with us and choose to stay with us again!

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly. Great hospitality
Stayed 1 night in Sep 2023
Response from General Manager on Oct 8, 2023
Thank you for the rating and review. We appreciate your king words and hope that you choose to stay with us again!

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Oct 8, 2023
Thank you for the rating. We hope that you had a pleasant stay with us!

8/10 Good

Richanna

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Requests forgotten, breakfast was weird.
In the Hotels.com reservation I asked for 3 extra pillows because my husband has had 2 knee replacements and needs to sleep with his knees propped on pillows. The hotel sent me a nice email saying they got my request. But when I got there, there were no extra pillows. Had to hunt them down via the front desk. The breakfast was supposed to be until 10 a.m. but just before 9:30 a sign was put in the entrance saying it was closed for cleaning. What??? Front desk said to just go in, so we did. By 9:45 the breakfast staff cleared out ALL the food. We had got what we wanted, but other guests came down and had no food, and asked them to bring it back out. How can they operate like this? You don't clean during the few breakfast hours and you don't pack up before it's over.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 8, 2023
Thank you for the review. We would like to apologize for any inconvenience these errors may have caused you. We appreciate you letting us know so we can improve on not letting these request fall through the cracks. If you have any questions or concerns, please call directly to the hotel and ask for the General Manager.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people
Super friendly and helpful staff. Nice clean room. They had an answer for all my questions.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 8, 2023
Thank you for the review. We are happy that you enjoyed your stay with us. We appreciate your kind words!

4/10 Poor

Darwin

Stayed 1 night in Sep 2023
Response from General Manager on Oct 10, 2023
Thank you for the rating. We hope that you enjoyed your stay and choose to stay with us again.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent one night stay
Front desk staff was very nice. We had a first floor room next to the break room. Our bathroom smelled like cigarette smoke, but we left the door closed, and it stayed in the bathroom. Not sure if air intake was bringing it in or if they need their ducts cleaned. Decent stay overall.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 8, 2023
Thank you for the review. We appreciate your kind words about the front desk team. We would like to apologize to you that your room smelled liked smoke. We are a nonsmoking hotel. We are sorry that this was not caught prior to you checking in to your room.

10/10 Excellent

Miriam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from General Manager on Oct 8, 2023
Thank you for the rating and review. We are glad that you enjoyed your stay and hope that you choose to stay with us again.!

2/10 Terrible

Samuel

Stayed 1 night in Aug 2023
Response from General Manager on Oct 8, 2023
Thank you for the rating! We hope that you enjoyed your stay with us and choose to stay with us again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on Oct 8, 2023
Thank you for the rating. We are glad that you enjoyed your stay with us!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Oct 8, 2023
Thank you for the rating. We are glad that you enjoyed your stay with us and hope that you choose to stay again!

4/10 Poor

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room and the bedding had a musty smell, the bathroom, had seen better days. On the morning of the third day, I requested maid service who never showed up so never received new towels etc. The pool was out of order. The person at the front desk on Saturday never looked up, never said a word I think I could have ridden a horse into the lobby, and she would not have noticed. The cost of this hotel was comparable with downtown Chicago hotel rates, and we were in Boardman Ohio! The cost plus all the negatives would keep me away from any future stays at a Hampton Inn.
Stayed 3 nights in Jul 2023
Response from General Manager on Aug 13, 2023
Thank you for your review! This helps us know what we need to improve on. We have made a lot of changes at this hotel to improve our guest stay. We hope that you give us a second chance the next time that you travel to our area.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Aug 13, 2023
Thank you for the review and rating! We really appreciate it!

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I thought the room was worn out looking. The furnishings were adequate, however the carpet looked dirty. We had to ask for more pillows. I think a king size bed needs more than 2 standard size pillows.
Stayed 1 night in Jul 2023

4/10 Poor

Annette

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not clean
Our room was not clean, the bathroom was disgusting. Toothpaste all over the sink and mirror, and the toilet was filthy. The staff was less than helpful about the situation.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 13, 2023
Thank you for the review. We have done a lot of improvements and hope that you give us another chance to see them.

4/10 Poor

Gail

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor experience
Place had unpleasant smell. Carpet was dirty in room. TV channel identifications did not match the actual channel so impossible to find tv channels. Noise in hallways. Cleaning carts always in hallways. Arrived to check in at 2 am and 4 loud and extremely badly behaved men were sitting in food/eating area making racist statements. Will not stay here again.
Stayed 3 nights in Jun 2023
Response from General Manager on Aug 13, 2023
Thank you for the review. We are now under new ownership and making positive changes. We hope that you choose to stay with us again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable the room was clean and convenient
Stayed 1 night in May 2023

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service
Didn’t like that the pool was closed but that was explained on their website. Breakfast was decent and the staff was friendly. Guess the only down thing I can say is I was told that I would receive an e-mail after checkout for receipt of charges but haven’t received one yet.
Stayed 1 night in May 2023
Response from Management on May 8, 2023
Since you pre-paid on Expedia you would get a receipt from them. We don't have one that shows your charges. I'm glad the staff was friendly and you enjoyed breakfast.

8/10 Good

Angela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Apr 2023

10/10 Excellent

Krystin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Silvia, Bethesda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and there was a convenient pet area in the back with bags and tash can. Between the bush i noted some trash such as plastic bottles.
Stayed 3 nights in Apr 2023

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant front desk personnel upon arrival. (Roberto). Clean, comfortable.
Stayed 1 night in Apr 2023