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Reviews of Comfort Inn Yreka I-5

2.5 out of 5
Comfort Inn Yreka I-5
1804b Fort Jones Rd, Yreka, CA

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 12 reviews" "
Rating 8 - Good. 6 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

6.4/10

Cleanliness

8.0/10

Staff & service

3.6/10

Amenities

6.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Karrlea

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in and my room wasn’t clean. Got a different room but wasn’t able to access the room because there’s furniture in the walk way. Got placed on the first floor after that and then had problems with the internet.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 3, 2024
Hi Karrlea,Thank you for your feedback regarding your recent stay at our hotel. Rest assured, we take your feedback seriously, and we will address these issues with our team to prevent similar occurrences in the future. Steps will be taken to ensure that our rooms are thoroughly cleaned and accessible, and that our internet service is reliable for all guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Greg

Stayed 1 night in Mar 2024
Response from Guest Relation Management on Apr 9, 2024
Hi Greg,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate you choosing to stay at Comfort Inn Yreka and hope to have the chance to welcome you back in the future.

10/10 Excellent

Corinne, Petaluma

Excellent
Stayed 2 nights in Mar 2024
Response from Manager on Mar 20, 2024
Hello Corinne,We appreciate your positive feedback and are delighted to hear you had an excellent experience during your stay with us. Our team works hard to ensure all our guests have a memorable time. Should you have any future concerns, please do not hesitate to contact us directly.

8/10 Good

Veronica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was easy access to the rooms
Stayed 1 night in Dec 2023
Response from Manager on Mar 19, 2024
Hello Veronica,We're pleased to hear you found our room access convenient. If you have further feedback, we welcome you to share it with us directly. We appreciate your review!

8/10 Good

GLORIA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 12, 2024
Hi Gloria,Thank you for taking the time to rate your stay at Comfort Inn Yreka. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Terrible

Gilda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lady who checked us in was friendly and efficient. However, the bathroom door didn’t lock. The carpet was disgusting and sticky. The floor and the walls were paper thin. We could hear their entire conversations and when they turned on the sink. And to top it all off, when we woke up at 2 am to just the a neighbors coughing there was a cockroach on the bed. We immediately left.
Response from Manager on Feb 27, 2024
Hello Gilda, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

colleen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were very courteous.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 20, 2024
Hi Colleen,We're delighted to hear that you had a positive interaction with our staff! Providing courteous and friendly service is a top priority for us, and we're thrilled that our team succeeded in making your stay more enjoyable. Thank you for choosing to stay at Comfort Inn Yreka, and we look forward to welcoming you back for another wonderful stay in the future.