Sun Moon Lake Hotel

Photo gallery for Sun Moon Lake Hotel

Featured Image
Terrace/Patio
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe

Overview of Sun Moon Lake Hotel

Sun Moon Lake Hotel

4 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
No. 419, Zhongshan Rd, Yuchi, Nantou County, 555

Explore the area

  • Popular LocationShueishe Visitors Center13 min walk
  • Popular LocationShueishe Pier17 min walk
  • Popular LocationSun Moon Lake1 min drive

Choose dates to view prices

About this area

Yuchi

Located in Yuchi, Sun Moon Lake Hotel is on the Strip and on the riverwalk. Longfeng Temple and Sun Moon Lake Ci'en Ta are notable landmarks, and some of the area's activities can be experienced at Shueishe Pier and Toushe Peat Soil Basin Leisure Agriculture Area. Traveling with kids? Don't miss Formosan Aboriginal Culture Village. Be sure not to miss outdoor adventures like hiking/biking trails and mountain climbing, or hop on a moped rental nearby and take a self-guided tour around Yuchi.

What's nearby

  • Longfeng Temple - 6 min walk
  • Shueishe Visitors Center - 13 min walk
  • Shueishe Pier - 17 min walk
  • Sun Moon Lake - 1 min drive
  • Shuishebayandi Park - 1 min drive

Getting around

  • Shuili Checheng Station - 26 min drive

Restaurants

  • Lobby Bar — 1 min walk
  • Starbucks — 16 min walk
  • 統一星巴克 — 16 min walk
  • Moon Cafe — 17 min walk
  • 水上明月湖畔庭園咖啡館 — 17 min walk

About this property

Sun Moon Lake Hotel

4-star family-friendly hotel near Longfeng Temple
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. All 106 soundproofed rooms provide free WiFi, free wired Internet, and minibars. Guests can enjoy deep soaking tubs, and other standard amenities include balconies, refrigerators, and flat-screen TVs.
Sun Moon Lake Hotel offers 106 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with premium cable channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Yuchi hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

LuLu spa has 1 treatment room. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open select days.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport and a garage

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: TWD 528 for adults and TWD 308 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar/lounge
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Arcade/game room
  • Canoeing
  • Designer stores
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Karaoke
  • Playground
  • Sauna

Family friendly

  • Arcade/game room
  • Baby bath
  • Children's games
  • Children's dinnerware
  • Free cribs/infant beds
  • Highchair
  • Laundry facilities
  • Playground
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • 24-hour business center
  • Conference center
  • Meeting rooms - 4

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Spa open select days
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Doorbell and phone notification
  • Hand-held showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 37-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

Outdoor space

  • Balcony

More

  • Chef
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out fee: TWD 1000
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for TWD 1320.0 per day
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: TWD 528 for adults and TWD 308 for children (approximately)
  • Late check-out fee: TWD 1000
  • Rollaway bed fee: TWD 1320.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, JCB International, and Union Pay; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Sun Moon Lake Hotel
Sun Moon Lake Hotel Taiwan/Nantou
Sun Moon Lake Hotel Yuchi
Sun Moon Lake Yuchi
Sun Moon Lake Hotel Hotel
Sun Moon Lake Hotel Yuchi
Sun Moon Lake Hotel Hotel Yuchi

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 356 out of 794 reviews
5 - Excellent 45%
Rating 4 - Good. 337 out of 794 reviews
4 - Good 42%
Rating 3 - Okay. 63 out of 794 reviews
3 - Okay 8%
Rating 2 - Poor. 29 out of 794 reviews
2 - Poor 4%
Rating 1 - Terrible. 9 out of 794 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for comfort, great service from staff.
I booked a suite for myself to celebrate my birthday, and a friend booked another room to celebrate with me. The rooms were all very nice. They also had very good protocols in place for COVID-19 protection. I don't speak Chinese well and they were able to accommodate me. They had a buffet breakfast that was pretty good. I would strong suggest upgrading some of the parts of the hotel though, to maintain the luxury of an upscale hotel. For example, the deep soaking tub has a TV, but the water proofing makes it difficult to use. Also, the lighting control panel is in the middle of the headboard of a king-sized bed. Sure, it's convenient when you're in bed, but some of the lights don't have any other controls, which makes it awkward to crawl over the huge bed to adjust lighting. I couldn't give a perfect rating for cleanliness because the sofa in the living room had stains.
Stayed 2 nights in Aug 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/5 Poor

Business traveler
Disliked: Staff & service, property conditions & facilities
Old and below average quality
Booked the ‘Lake view’ ‘King suite’ for a couple of nights hoping for a nice escape. Here is my disappointment: the suite I was given was not in a corner location is as shown on hotels.com, nor actually a suite (separate rooms for living and sleeping). In fact the only discernible difference to the“standard double room” is the bed size. This is misleading. So don't waste your time to book the suite!The sofa is old,stained and uncomfortable. The lake view could more accurately be described in advertising as a partial lake view. l asked to leave one day early but was told this was not possible due to the hotels.com policy. Understandable but very disappointing. Breakfast not great if you like western food. Bath is great however.
Stayed 2 nights in Jan 2021

5/5 Excellent

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet and very comfortable room, excellent staff from front desk, concierge, housekeeping to dining room.
Stayed 3 nights in Oct 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for Sun Moon Lake trip
View is amazing, staffs are very friendly, room service and condition were good, will pay visit again for sure!
Stayed 2 nights in Oct 2020