Ratings based on 667 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
The hotel was very nice and relaxing. The bed was amazingly comfortable
Comment from Hotel Management
Apr 7, 2017 by Rebecca , Hotel Management
Thank you so much for taking the time to review our hotel and staff! That is the best compliment that we can receive! I am thrilled you enjoyed your time with us, and I hope we have the opportunity to host you again someday! Best Wishes, Rebecca / Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Mar 21, 2017
Loved our room. Everything was as expected. Had a few minor problems like no scrambled eggs in the warming pan and about an hour late on the fresh cookies. But besides that I would highly recommend this hotel. The ceilings are ridiculously high.
Comment from Hotel Management
Mar 24, 2017 by Rebecca , Hotel Management
We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to. I am sorry to hear that you were not 100% pleased with your stay at our hotel. I sincerely apologize for any inconveniences you experienced during your stay with us. We strive to please all of our guests and appreciate your comments.
4 out of 5
by A verified traveler

Posted Mar 20, 2017 on Hotels
Generally nice place. AC/heat fan would not shut off even on auto setting or fan on low on wall thermostat. The breakfast was okay although there was not enough seating in the breakfast room. It seemed that the bathroom floor was not well cleaned before we arrived. Our credit card was charged at the time of booking rather than at our visit. I don't like having to pay ahead of time.
Comment from Hotel Management
Apr 7, 2017 by Dee Patel, Hotel Management
Thank you for sharing your review and comments with us. We welcome any and all feedback so that we can continue to make improvements. Once again thank you for the valued feedback and please do come and see us again real soon. Rebecca Odom Regional Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso texas

very nice

Posted Mar 20, 2017
Pros: quiet !
Cons: A sign is needed outside by the road, I assed it up twice. the bed comforters were not very nice though.
Location: I was visiting family so I did not go exploring. the location was great but the construction obscured the hotel entrance and needed a sign by the road
I was using the room to clean up and sleep. Overall the entire experience was very nice.
Comment from Hotel Management
Mar 24, 2017 by Rebecca , Hotel Management
Thanks so much for taking the time to write a review based on your recent stay with us. We are pleased to hear that you were satisfied with your stay, and that you found our establishment to be clean, and that your guest room was spacious and comfortable. We know that traveling can be very draining, especially with a larger family, but we are happy that we were happy to provide all of you with an excellent night's stay. We look forward to seeing you again if you are ever in the area.
1 out of 5
by A verified traveler

Stay away

Posted Mar 19, 2017
The hotel is old, unmaintained, not very clean and has a clinging aroma in the corridors and in the room.
Comment from Hotel Management
Mar 24, 2017 by Rebecca , Hotel Management
I wish we had been aware of your issues during your stay and we could have seen to them promptly. I truly am sorry, and I have shared this review with our staff as a learning tool so that this does not happen again. Please know that the issues you described have been addressed. I hope that you will give us another chance and visit us again in the future. If you would like to discuss this matter, please feel free to call anytime.
5 out of 5
by Thomas

Very good facility

Posted Mar 17, 2017 on Hotels
The hotel provided I needed for this visit.
Comment from Hotel Management
Mar 30, 2017 by Dee Patel, Hotel Management
Thank you for taking the time to review the property and we are delighted that you found the property so welcoming. You will just need to come back again soon so you can enjoy the complimentary fresh baked cookies! Hope to see you soon. Rebecca Odom Regional Guest Service Manager
5 out of 5
by william

Posted Mar 12, 2017 on Hotels
all was good
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Thank you so much for taking the time to write a review based on your recent experience with us. We always love hearing from our past guests. We know that you have many other choices for lodging in the area, and we are happy that you chose us as your home away from home. We can't wait to see you next time you pass our way! Best Western Plus First Coast Inn & Suites Management Team
3 out of 5
by James

Posted Mar 6, 2017 on Hotels
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Thank you so much for taking the time to write a review based on your recent experience with us. We always love hearing from our past guests. We know that you have many other choices for lodging in the area, and we are happy that you chose us as your home away from home. We can't wait to see you next time you pass our way! Best Western Plus First Cost Inn & Suites Management Team
3 out of 5
Recommended
for Everyone
by A verified traveler from VA

Good Night

Posted Mar 5, 2017
Quiet hotel, very friendly staff and comfortable room and bed. Lobby could use a good vacuuming but that was not a "deal breaker."
Comment from Hotel Management
Mar 6, 2017 by Rebecca , Hotel Management
We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to. I am sorry to hear that you were not 100% pleased with your stay at our hotel. I sincerely apologize for any inconveniences you experienced during your stay with us. We strive to please all of our guests and appreciate your comments.
4 out of 5
by A verified traveler

Close to interstate for travel

Posted Mar 4, 2017 on Hotels
Good hotel but location was not great if you want a restaurant selection. Good hot breakfast. 7pm nachos were really lacking any value. Good location if you only want peace and quiet and a good nights rest. Comfortable beds.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to. I am sorry to hear that you were not 100% pleased with your stay at our hotel. I sincerely apologize for any inconveniences you experienced during your stay with us. We strive to please all of our guests and appreciate your comments.