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Reviews of OYO Hotel Yuma AZ Desert Grove

2.5 out of 5
OYO Hotel Yuma AZ Desert Grove
3500 South 4th Avenue, Yuma, AZ

Reviews

7.0

Good

Rating 10 - Excellent. 40 out of 143 reviews" "
Rating 8 - Good. 43 out of 143 reviews" "
Rating 6 - Okay. 21 out of 143 reviews" "
Rating 4 - Poor. 13 out of 143 reviews" "
Rating 2 - Terrible. 26 out of 143 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ricky

Stayed 28 nights in Sep 2023
Response from Joey on Dec 5, 2023
We are sorry to hear about your experience, Ricky! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

10/10 Excellent

Bonita M

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I commute once a month and prefer staying there. Karen goes out of their way to make sure that I have everything I need and that I have the disabled room. It's very clean. Has a full kitchen and a pool that was open. It's very nice and comfortable and reasonable. I stayed there during the Hillary sandstorm and the electricity was off. And they relocated me to another Oyo until the electricity came back on then I wanted to go back over there. The staff at both places is very nice. What's the time it's quiet. Occasionally there's something going on but it's taken care of right away. I'm just sad they close it during the winter for the agricultural workers cuz if I had just a little more income I'd live in there full time I like like it so much. And they even allow pets which is awesome.
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Bonita! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Eva

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Eva on Sep 11, 2023
We are delighted to hear your words of praise, Michelle! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Eva

10/10 Excellent

Bonita M

Stayed 1 night in Aug 2023
Response from Eva on Oct 13, 2023
Thank you for rating us with such awesome words, Bonita! We will strive to keep up with your expectations always. Regards, Eva

10/10 Excellent

Maureen

Traveled with family
Nice
Clean, friendly, respectful and helpful. Nice place to stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Juan, Houston

Stayed 1 night in Jul 2023
Response from Noah on Sep 11, 2023
Thank you for your appreciation, Juan! We hope to give you a consistent service every time. Regards, Noah

2/10 Terrible

robin

Stayed 1 night in Jul 2023
Response from Ava on Jul 5, 2023
We are sorry to disappoint you, Robin! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

10/10 Excellent

Juan, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Joey on Jun 21, 2023
Hi, Juan! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Joey

8/10 Good

Janice, Sacaton

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and cozy. The back screen wouldn't lock at first but maintenance was there promptly to fix it. Stores were close by for our needs. I would stay again.
Stayed 1 night in May 2023
Response from Joey on Jun 21, 2023
Hi, Janice! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

8/10 Good

philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Joey on Jun 21, 2023
Hi, Philip! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

8/10 Good

David

Stayed 1 night in May 2023
Response from Joe on Jun 21, 2023
Hi, David! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joe

4/10 Poor

alexis

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Barbara on May 18, 2023
Hi, Alexis! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

10/10 Excellent

Stephanie

Stayed 1 night in May 2023
Response from Ava on Jun 7, 2023
Hey, Stephanie! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

10/10 Excellent

Bonita M

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was very exquisite. There was a full kitchen. There was a balcony overlooking bushes and the pool. The beds and pillows were very comfortable. The staff were welcoming. I honestly wish I could live their full time. It is pet friendly. There was soap, shampoo, body wash and hand lotion. I had the pool all to myself. First time I found a motel with a pool open since the pandemic. I loved that it had a sliding door onto the patio.
Stayed 2 nights in May 2023
Response from Noah on May 18, 2023
Thank you for your appreciation, Bonita! We hope to give you a consistent service every time. Regards, Noah

2/10 Terrible

Perry, KLAMATH FALLS

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
It took 30 minutes to get someone at front office.
Stayed 1 night in Sep 2022
Response from Ammy on Oct 3, 2022
Hi, Perry! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 Good

Michael

Liked: Staff & service, room comfort
Good place to stay for the price
Super friendly staff and the room was large and had a full kitchen. But the entrance was under construction, and the room was in need of renovation. But it had a new refrigerator and was very quiet at night.
Stayed 1 night in Sep 2022
Response from Ava on Oct 19, 2022
Hey Michael! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ava

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most gracious hosts!
Amazingly clean, cold air conditioner, free-fast wifi, too many cable channels on a large screen, a kitchen with fridge and the most gracious hosts. Thank you so much!
Stayed 2 nights in Sep 2022
Response from Greta on Sep 19, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very happy here!
This is a small, independent place, with one other location, and was incredibly clean! The folks working there were very friendly, helpful and went beyond the necessary 'good' customer service when I wanted to find a particular place to eat. I will definitely stay here again - the price was right too!
Stayed 1 night in Aug 2022
Response from Jake on Aug 31, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jake

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service
It had a fridge stove n sink…awesome
Stayed 1 night in Jul 2022
Response from Ammy on Jul 21, 2022
Hi, Alexander! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Teren

Business traveler, Traveled with partner
Liked: Staff & service
Has a kitchen
Stayed 1 night in Jun 2022
Response from Ammy on Jul 10, 2022
Hi, Teren! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
Quiet mostly residential neighborhood, friendly staff. Room was large, dated but decent for the price. We were there just on an overnight stop so it was good for that, but has a kitchenette so would also be a decent place for an extended stay.
Stayed 1 night in Jun 2022
Response from Simon on Jul 10, 2022
Hi, Lisa! We are grateful that you took the time to rate us highly. We feel blessed to have your love and support. Regards, Simon

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away! Don’t make the same mistake as i did.
No Wifi No Office No follow up Room 3/10 I have no idea how Hotels.com signed up with this place.
Stayed 5 nights in Apr 2022
Response from Cheshta on May 3, 2022
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

4/10 Poor

Leland

Disliked: Cleanliness, staff & service, property conditions & facilities
Motel for farm workers. Neighborhood is sketchy. Hotels.com did not accurately describe it.
Stayed 1 night in Apr 2022
Response from Joey on Apr 16, 2022
Hi, thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Area of hotel was nice as it was close to everything there was also a kitchen area which was nice. Hotel bathroom wasn’t clean. There was even roaches at night at the bathroom. The shower wouldn’t drain.
Stayed 2 nights in Apr 2022
Response from jan on Apr 12, 2022
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Bruce on Oct 11, 2021
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavour to keep it up. Regards, Bruce

8/10 Good

Dan

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Low budget hotel worth the price
Stayed 2 nights in Sep 2021
Response from Joe on Sep 13, 2021
Thank you for your sweet words, Dan. We hope to give you a consistent service every time. Regards, Joe

6/10 Okay

Heidi

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Had choice of two rooms. First one smelled, second one was better. Appliaces are 70ish but did work. Had coffee but no coffee pot. And no toilet paper in the bathroom. Bed was clean and comfortable. Air conditioning worked well.
Stayed 3 nights in Aug 2021
Response from Noah on Aug 21, 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The man who greeted us was there within five minuets and was very friendly. The room was clean and the sheets are very soft, the pillows were super nice as well as an extremely comfy bed. They turned the ac on before we got there so the room was cool. They had good tv channels and a back slider door with a screen which was nice during the day when you wanted a breeze. The only down side would be the shower head could use some tlc (removal the buildup) and that messed with the water pressure. The kitchen was nice but not really needed in our situation seeing as we were only there for one night. The outside could use some paint but all in all we would stay again for sure.
Stayed 1 night in Apr 2021
Response from Jaime on Apr 20, 2021
Thank you so much for the positive rating! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Jaime

8/10 Good

Pilar

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2021
Response from Leo on Apr 17, 2021
Thanks for the positive rating, Pilar! Hope to welcome you again soon. Regards, Alex

4/10 Poor

Marilyn

Disliked: Cleanliness, property conditions & facilities
The bedding was clean, but the rest was so old you couldn’t tell whether it was clean or not. Stains in bath and tub.
Stayed 1 night in Apr 2021
Response from Jaime on Apr 16, 2021
This is not the experience we would like you to have, Marilyn! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Jaime

6/10 Okay

Mary

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs work.
The check in was excellent, the young man that checked us in was very nice. The beds were ok. The a/c excellent. No soap, shampoo, cups water or coffee. Under the kitchen sink awful. Not comfortable with parking and area. Very dirty outside with trash and cigarette butts. Behind where i parked looked like vacsnt very old mobile homes. They looked abandoned but the area was clean. No bulb in lamp. 1 bed reading light did not work. When I checked in he said to call if I needed anything but after dental work I didn't want to. Needs lots of work.
Stayed 1 night in Apr 2021
Response from Jack on Apr 8, 2021
Hi, Mary. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jack

2/10 Terrible

Verified traveler

Stayed 11 nights in Dec 2020
Response from Chris on Jan 13, 2021
Hi, We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

2/10 Terrible

Carol

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place closed for fumigation.they didnt notify web site when we got there the place was closed.still got billed w/ out refund.
Stayed 1 night in Oct 2020
Response from Peter on Nov 8, 2020
Hi, Carol. We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Peter

2/10 Terrible

Verified traveler

Stayed 2 nights in Sep 2020
Response from Leo on Oct 2, 2020
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Leo

2/10 Terrible

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
We felt very unsafe in that neighborhood. There was an abandoned mobile home park next door. The room smelled like mildew and smoke. The only plug that worked was in the bathroom. I walked around in my shoes bc it felt dirty.
Stayed 1 night in Sep 2020
Response from Bella on Oct 2, 2020
We are sorry to hear about your experience, Jennifer! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Bella!

2/10 Terrible

Rocio

Stayed 2 nights in Sep 2020
Response from Leo on Oct 6, 2020
Hi, Rocio! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Leo

2/10 Terrible

UpsetMom, Valley Center, CA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We killed 3 roaches within the first five minutes of entering the room. It smelled odd and was in bad condition (dirty carpet, chunks of wall missing etc). There was not one other car in the parking lot and we began to feel unsafe and decided to leave. We informed the front desk of the situation and they did nothing to alleviate the situation. We ended up leaving and having to find another hotel room. This hotel charged the full amount of stay to my card yesterday. This is not ok.
Stayed 2 nights in Sep 2020
Response from Stefan on Sep 24, 2020
Hi, UpsetMom! We are sorry to note that we were not able to meet up with your expectations, however, we shall work as per your feedback to ensure a comfortable stay for you next time. Regards, Stefan!

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
Felt like home away from home. Very quiet and humbling. Very much enjoyed the pool area.
Stayed 2 nights in Aug 2020
Response from Peter on Sep 11, 2020
Hi, Heidi! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. We wish you an amazing day ahead! Regards, Peter

2/10 Terrible

George

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this place makes others look clean
Stayed 1 night in Jul 2020
Response from Ammy on Sep 6, 2020
Hi, George! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Leo

4/10 Poor

S, Indio

It was nice to be furnished with all the necessary kitchen items. But the refrigerator froze all the food and drinks we purchased. The mattress was hard, yet somehow saggy, at the same time. The staff was friendly to begin with then became rude and abrupt. During our second night stay there was a stabbing outside our motel's sliding glass door. Needless to say this brought unsettling chaos throughout the night and into the next day (screaming, police knocking on door asking questions, investigators outside door for hours, crime tape and crime scene clean up scrubbing cement outside glass door when we woke up). Hardly got any rest. When I brought that up to front desk inquiring about the availability of the room for another night at possibly a discounted rate - I was actually quoted a higher price than the previous two nights. I then requested a later checkout time to get some sleep before having to get back on the road. I was granted until 1 instead of 11. I completely understand that they had no control over the tradegey that happened, but I'm sure they could have attempted to lessen shock.
Stayed 1 night in Aug 2020
Response from Ammy on Sep 2, 2020
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel was terrible but Hotels.com rocks.
First of all, Hotels.com rocks. I'm not sure what I was thinking when I booked this hotel, but when I got there I realized I had made a big mistake and there was no way I could stay there. This motel is out of the way in a strange location. The parking lot was so dark I had to use my headlights to find the room. The room was so hot there was no way the wall a/c unit would cool it off, the vents of the unit were black. The room was dirty, there was a long black hair on the bed, the towels looked like they belonged in a garage, the sink had remnants of what I assume was cleaning powder streaked. The carpet was filthy. There was no way I could stay there. I called Hotels.com and the agent called the front desk for me. They refused to refund my 2 nights there!! At this point I didn't care, I had to leave, but Hotels.com took care of me and I was beyond thankful.
Stayed 2 nights in Aug 2020
Response from Thomas on Sep 2, 2020
Apologies for the inconvenience caused! We have marked a note for the experience you had with us and we will put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, Thomas

2/10 Terrible

Dean, Tennesse

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a zoo checking in,nobody knew how to use there "New Computer System"!! Lobby had no A/C!!! The first room they showed me had old carpet, bathroom was leaking..I was starting to gag from the smell and there was mold on the walls too. The second room they showed me was just about as worse! Finally they showed me a third room that I would normally not stay in, it was dirty and the commode leaked when you sat on it. It was getting late. I had already paid so getting my money back was not worth it...I am ex Army so I have slept in many conditions worse, I was only going to be there one night so I thought what the Hell and took the room..not a lot of sleep because I was seriously waiting for the roaches and bugs to come out and get into the bed with me LOL It's inexpensive to stay there!!! Don't waste your money you will regret it TRUST ME
Stayed 1 night in Aug 2020
Response from Cheshta on Sep 2, 2020
Hi, Dean! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Jacob

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job!
Great motel Older building but well maintained. Employees are wonderful The housekeeping lady even cleaned the ashtrsy i had outside! Very impressed. Great job
Stayed 1 night in Aug 2020
Response from Ammy on Aug 23, 2020
Thank you for your appreciation, Susan! We hope to give you consistent service every time. Regards, Barbara

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet needs to be replaced the bed needs to be replaced the carpet needs to be replaced should I say anymore
Stayed 1 night in Jul 2020
Response from Ammy on Jul 28, 2020
Apologies for the inconvenience caused, Dan! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Alex

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2020
Response from Chris on Jul 25, 2020
We are glad to see that you have rated us positively. Do give us more chances to enhance your experience with us. Regards, Chris

10/10 Excellent

Tara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Cheshta on Jul 17, 2020
Thank you so much for the wonderful rating, Tara! Hope to serve you soon with an even more happening stay. Regards, Joe

10/10 Excellent

Jesus

Stayed 2 nights in Jul 2020
Response from Cheshta on Jul 25, 2020
Hi, Jesus! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane

2/10 Terrible

Highdesert420, Los Angeles

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was closed when I arrived. Lights off, nobody home. I went down the street and checked in elsewhere. Sent a message to Cheaptickets for a refund, and motel owners refused. Really? Spoke with bank who stated they will gladly reverse the charge. Total scam. Avoid this place.
Stayed 1 night in Jul 2020
Response from Ammy on Jul 14, 2020
We are extremely apologetic. We will check what went wrong and will do our best to resolve the concern. Regards, Anni.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Very crappy hotel.
Very dissatisfied with my stay here. When I checked in they wanted me to give a $50 cash fee in case the room was destroyed but no where on the site I reserved the room from days that. Then when we got into the room, the door was really hard to open however the bathroom window was very, very easy to open even with a window lock on it. I couldn’t even take a shower there because there was NO shower curtain. When I needed the front office, no one was in the office, answered the emergency bell, or answered a phone. That’s how I found out the bathroom window opens even with a window lock. The pillows suck as well. They were not comfortable and felt very flat. There were no extra blankets in the room and it got really cold in the room. I would not recommend this hotel at all.
Stayed 1 night in Jul 2020
Response from John on Jul 12, 2020
Sorry for the hassle you faced, we have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, John!