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Reviews of Fairfield Inn By Marriott Yuma

2.5 out of 5
Fairfield Inn By Marriott Yuma
1801 S Sunridge Dr, Yuma, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 140 out of 203 reviews" "
Rating 8 - Good. 44 out of 203 reviews" "
Rating 6 - Okay. 10 out of 203 reviews" "
Rating 4 - Poor. 4 out of 203 reviews" "
Rating 2 - Terrible. 5 out of 203 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Customer Service!
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Judy, your commendations regarding our customer service at Fairfield Inn & Suites Yuma are sincerely appreciated. Our team members are dedicated to delivering exceptional experiences for our guests, and we are thrilled to hear we were able to do just that for you. We look forward to welcoming you back on your next visit.

10/10 Excellent

Letticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Quiet. Parking was great.breakfast Buffett was nice.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Letticia, thank you for sharing your enjoyable experience at Fairfield Inn & Suites Yuma. We're delighted to know that you appreciated our cleanliness, tranquil atmosphere, convenient parking, and our satisfying breakfast buffet. We can't wait to offer you another wonderful stay in the future.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from Ernesto, he was very welcoming when we checked in. Provides quality customer service. We had a positive experience, we will definitely be back!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Monica, thank you for choosing Fairfield Inn & Suites Yuma! We are overjoyed to hear about the excellent customer service Ernesto provided and that he made your stay enjoyable. Your positive experience is what we always aim for, and we are looking forward to welcoming you back!

10/10 Excellent

richard, riverside

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Richard, it's wonderful to see you've enjoyed your stay at Fairfield Inn & Suites Yuma! We appreciate your 5-star rating and hope to welcome you back soon. Thank you for choosing our hotel.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice as usual
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
James, we're thrilled to hear you enjoyed another stellar stay at Fairfield Inn & Suites Yuma. Thank you for your continued loyalty and we're looking forward to your next visit!

6/10 Okay

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast offerings were sorely lacking on Sunday. No eggs. The breakfast sandwich had over 2000 mg of sodium. Not a good offering for your mostly senior customers. It was not posted anywhere in the hotel that there was no towel or room cleaning. The bed wasn’t very comfy…about a 6/10.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Tim, we appreciate your time in detailing your experience. We lament hearing that the breakfast did not meet expectations, particularly concerning healthier options. Additionally, we understand the need for clear communication about room cleaning services. We also take note of your feedback regarding the comfort of the bed and satisfaction of our guests is our top priority. There is always room for us to improve and your thoughts will contribute towards our future alterations. Thank you for choosing to stay with us.

10/10 Excellent

Howard, Schaumburg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Howard, thank you for choosing Fairfield Inn & Suites Yuma. We're delighted that you appreciated our property and had a pleasant experience. Looking forward to hosting you again in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities
Was Good thanks
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Kelly, it's excellent to hear that you had a pleasurable stay at Fairfield Inn & Suites Yuma. We're glad your experience met your expectations and we appreciate your acknowledgment. Thank you for choosing to stay with us and we hope to welcome you back in the future.

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice property
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Linda, it's wonderful to hear that you enjoyed your stay with us at Fairfield Inn & Suites Yuma. We appreciate your feedback, and we're looking forward to your next visit.

10/10 Excellent

Xema, Spring Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, shopping and dining options galore. We would highly recommend this hotel. We enjoyed our relaxing stay before the final trip home.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 24, 2024
Xema, it's fantastic to hear that you had such an enjoyable stay at the Fairfield Inn & Suites Yuma. We're thrilled that you found favor with the cleanliness of our rooms and the warmth of our team members. It's also delightful that the numerous shopping and dining options added to your experience. We all appreciate your high recommendation and look forward to making your next journey's rest just as relaxing and enjoyable.

10/10 Excellent

Mary

Liked: Cleanliness
I was checked in by Ernesto whose customer service was stellar!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Mary, it's heartening to hear that Ernesto's exceptional customer service made a positive impact on your stay at Fairfield Inn & Suites Yuma! We'll definitely pass your compliments on to him. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.

6/10 Okay

Marilyn

Stayed 7 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
We appreciate the feedback, Marilyn.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Thank you for sharing, Susan!At Fairfield Inn & Suites Yuma, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Good

PHILIPPE, Leuville sur Orge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel conveniently located near interstate. Cracker's barrel restaurant at walking distance as well as a Diner. Rooms are rather well sound proofed by we can still hear traffic in the morning.
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 8, 2023
Philippe, thank you for choosing Fairfield Inn & Suites Yuma during your travels and for sharing your thoughts. We're pleased to hear you found our location to be convenient and appreciated the nearby restaurants. Also, it's wonderful to read you found our hotel to be tidy. Regarding the sounds of traffic, we're sorry if they caused minor inconvenience, as we aim to provide a serene environment for our guests. We hope to see you again soon to better impress you with a more peaceful ambiance.

10/10 Excellent

Mary-Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely helpful, polite, and kind. I booked this room for my spouse who was running late due to some issues with the rental van and then heavy rain preventing loading. I called and the front desk staff were absolutely kind with information and allowing for a later check-in. He said the property was lovely and he was well cared for and said the room was fantastic and he was comfortable with no issues.
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Mary-Ann, thank you for sharing your positive experience at Fairfield Inn & Suites Yuma. It's wonderful to hear your spouse appreciated our attentive team members and late check-in option. We’re glad to know that the property and room impressed your spouse, meeting his needs for comfort perfectly. Your feedback is greatly appreciated and we hope to welcome both of you back soon.

10/10 Excellent

Luis

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 21, 2023
Thanks for the fantastic rating, Luis!It's outstanding we could exceed your expectations during your stay at Fairfield Inn & Suites Yuma. We're all looking forward to your next stay with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 12, 2023
Thank you for the excellent rating, Richard!Our goal is to go above and beyond to ensure our guests have a memorable experience at Fairfield Inn & Suites Yuma! We look forward to hosting you again soon.

10/10 Excellent

Marlena

Stayed 1 night in Jul 2023
Response from Customer Service on Aug 11, 2023
Thanks for the amazing rating, Marlena!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Fairfield Inn & Suites Yuma!

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Customer Service on Jun 21, 2023
Thank you for the fantastic rating, Polly!We strive to make all of our guests feel welcome and relaxed during their time at Fairfield Inn & Suites Yuma! We can't wait to see you again soon.

8/10 Good

Rocio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at the counter asked at what floor we wanted our room. We said it didn’t matter. She gave us a room on the first floor. It was a handicap ♿️ room which we didn’t think it was bad until we got into the shower. It was very uncomfortable to shower in it. This hotel had a convenient location but we had higher expectations since it’s one of the most expensive ones in the area.
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 16, 2023
Rocio,Thank you for choosing to stay at the Fairfield Inn & Suites Yuma and taking the time to share your valuable feedback. It is great to know that you found the location of our hotel convenient, as we strive to provide a suitable base for our guests during their travels.However, we apologize for any inconvenience you may have experienced during your stay, particularly with the bathroom shower. Our team is always open to requests for room changes, and we would have been more than happy to find a more suitable room for you if we were made aware of the discomfort. Please know that we appreciate your concerns and are continuously working to improve our guests' overall experience. Your expectations are important to us, and we apologize if you feel that they were not met.We are confident that our hotel offers high-quality accommodations, amenities, and services, despite the concerns raised during your stay. The Fairfield Inn & Suites Yuma hopes to have another opportunity to welcome you back in the future for an improved experience. Thank you again for your review and for choosing our hotel.

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Great breakfast
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 5, 2023
Thanks for the lovely review, Andrew!We're delighted you enjoyed your time at Fairfield Inn & Suites Yuma! It's fantastic you appreciated our delicious breakfast selection. We care deeply about the happiness and satisfaction of our guests and your praise for our food lets us know we're doing our job.We look forward to hosting you again soon for another amazing experience. Have a lovely day!

10/10 Excellent

Michael, SAMMAMISH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 3, 2023
Thank you for the wonderful rating, Michael!It's fantastic you enjoyed your time at Fairfield Inn & Suites Yuma so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Erika

Stayed 1 night in Apr 2023
Response from Customer Service on Apr 25, 2023
Thanks for the outstanding rating, Erika!We're delighted your time at Fairfield Inn & Suites Yuma was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Fadrah

Stayed 1 night in Mar 2023
Response from Customer Service on Apr 7, 2023
Thank you for the fantastic rating, Fadrah!It's outstanding you had such a wonderful experience at Fairfield Inn & Suites Yuma. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff beautiful huge room .. sparkling clean !
Stayed 1 night in Dec 2022
Response from Customer Service on Dec 12, 2022
Thanks for the great review, Marina!It's wonderful you enjoyed your stay at Fairfield Inn & Suites Yuma so much! We strive for excellence so we're thrilled you appreciated not only our friendly staff and spacious rooms, but also our clean accommodations! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Fran G on Oct 22, 2022
Dear Valued Guest, all of us at the Fairfield by Marriott, Yuma, appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought it was too expensive
Stayed 1 night in Oct 2022
Response from Fran G on Oct 13, 2022
I am sorry to hear that you found our hotel expensive, our pricing policy is competitive to many of the hotels locally. We would like to express our thanks in advance for your kind understanding in this matter.

10/10 Excellent

Anthony

Stayed 1 night in Jul 2022
Response from Fran G on Jul 29, 2022
Dear Valued Guest, all of us at the Fairfield by Marriott, Yuma, appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reported fan not working in bathroom in room # 318. Otherwise, great room appointments and very comfortable bed. Thanks 😊
Stayed 1 night in Jul 2022
Response from Fran G on Jul 17, 2022
Dear Valued Guest, all of us at the Fairfield by Marriott, Yuma, appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon.

4/10 Poor

Alba

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022
Response from Fran G on Jul 8, 2022
Dear Guest, We apologize for the service on the days of your visit. Our goal is total satisfaction for our guests. We hope we can do better given the opportunity next time.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CA Cowgirl
Hotel is great for overnight travelling. Very clean and well appointed, but rooms are small. Not a lot of space for extra luggage. Convenient to freeway, restaurants, etc.
Stayed 1 night in Jun 2022
Response from Fran G on Jul 2, 2022
Thank you for the kind review. We hope to have the honor to have you back at our property soon. Warmest Regards,

10/10 Excellent

toni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating
The room was very nice! Updated, comfortable, and accommodating.
Stayed 1 night in Jun 2022
Response from Fran G on Jun 22, 2022
Dear Valued Guest, all of us at the Fairfield by Marriott, Yuma, appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon.

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was over the top excellent!
Stayed 1 night in Jun 2022
Response from Fran G on Jun 18, 2022
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Fairfield by Marriott Yuma and we look forward to welcoming you back soon.

10/10 Excellent

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Tirso j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Mar 2022

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and easy
The room was very nice, clean and had everything I needed for a quick overnighter.
Stayed 1 night in Jan 2022
Response from Fran G on Feb 13, 2022
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Fairfield by Marriott Yuma and we look forward to welcoming you back soon.

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was so so.
Stayed 1 night in Jan 2022
Response from Fran G on Feb 13, 2022
Thank you for the kind review. We hope to have the honor to have you back at our property soon. Warmest Regards,

10/10 Excellent

robert howard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, helpful. varied breakfast,
Stayed 9 nights in Jan 2022
Response from Fran G on Feb 13, 2022
Dear Valued Guest, all of us at the Fairfield by Marriott, Yuma, appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to attractions. Great breakfast. Staff was amazing.
Stayed 5 nights in Jan 2022
Response from Fran G on Jan 13, 2022
Thank you for the kind review. We hope to have the honor to have you back at our property soon. Warmest Regards,

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! The location was great!
Stayed 3 nights in Jan 2022
Response from Fran G on Jan 13, 2022
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Fairfield by Marriott Yuma and we look forward to welcoming you back soon.

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner worked great
Stayed 2 nights in Jan 2022
Response from Fran G on Jan 13, 2022
Thank you for the kind review. We hope to have the honor to have you back at our property soon. Warmest Regards,

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Fran G on Jan 13, 2022
Dear Valued Guest, all of us at the Fairfield by Marriott, Yuma, appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon.

10/10 Excellent

Janine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and friendly.
Stayed 6 nights in Dec 2021
Response from Fran G on Jan 7, 2022
Dear Valued Guest, all of us at the Fairfield by Marriott, Yuma, appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon.

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice pleasant and helpful personnel
Stayed 2 nights in Dec 2021
Response from Fran G on Jan 7, 2022
Thank you for the kind review. We hope to have the honor to have you back at our property soon. Warmest Regards,

10/10 Excellent

Julie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was super clean, and the staff was amazingly friendly and helpful!
Stayed 2 nights in Dec 2021
Response from Fran G on Jan 4, 2022
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Fairfield by Marriott Yuma and we look forward to welcoming you back soon.

2/10 Terrible

Lawrnce

Business traveler
Disliked: Staff & service, amenities
I asked for a room away from the noisy - got a rude response to that request - will never stay here again!
Stayed 2 nights in Dec 2021
Response from Fairfield Yuma on Jan 1, 2022
Lawrnce, We apologize for the service on the days of your visit. Our goal is total satisfaction for our guests. We hope we can do better given the opportunity next time.

10/10 Excellent

Corinne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and comfortable as was the rest of the hotel. The free breakfast was adequate if you've no time to stop somewhere. The coffee was good. Staff was very friendly.
Stayed 3 nights in Dec 2021
Response from Fran G on Dec 25, 2021
Dear Valued Guest, all of us at the Fairfield by Marriott, Yuma, appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with all aspects. Staff was very cheerful and genuine.
Stayed 1 night in Dec 2021
Response from Fran G on Dec 25, 2021
Thank you for the kind review. We hope to have the honor to have you back at our property soon. Warmest Regards,

10/10 Excellent

LOLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, quiet, large and comfortable
Stayed 1 night in Dec 2021
Response from Fran G on Dec 22, 2021
Dear Valued Guest, all of us at the Fairfield by Marriott, Yuma, appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021