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Reviews of Hilton Garden Inn Yuma Pivot Point

3 out of 5
Hilton Garden Inn Yuma Pivot Point
310 N Madison Avenue, Yuma, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 513 out of 837 reviews" "
Rating 8 - Good. 219 out of 837 reviews" "
Rating 6 - Okay. 64 out of 837 reviews" "
Rating 4 - Poor. 17 out of 837 reviews" "
Rating 2 - Terrible. 24 out of 837 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Celena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved The Area! Place Was comfy!
Stayed 1 night in Apr 2024

6/10 Okay

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is undergoing construction so it is incredibly loud. Breakfast is $12 for a sad continental breakfast. They leave 2 boytles of water in the room that in small print on the bottom state they are $2.50 each. No soap was leftin the room to wash hands. Rooms were modern, beautiful view of the river and bridge and great location for dinning.
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 1 night in Mar 2024

6/10 Okay

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please change the description to the room that opens to the pool. The description said it sleeps 5 and has a king bed. I got that one thinking a sofa bed was in there as well since it sleeps 5. Got there and it was only a king bed .... they did change our room but it was just a mess with billing now. The same description is on the Hilton app so that's why I did not think it was a typo. Please change so it doesn't happen to other people.
Stayed 1 night in Feb 2024

2/10 Terrible

Roberto, Avondale

Liked: Cleanliness
Disliked: Staff & service
I was charged breakfast while the reservation clearly said free breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

David, Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quick walk to the river
Stayed 1 night in Jan 2024

6/10 Okay

Ross

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed in a room with a handicap accessible shower. After showering, the entire bathroom was covered in water. The carpet outside the bathroom was soaked and water was seeping along the baseboard. Grout and dirt was coming up from between the tiles in the bathroom. Not pleasant
Stayed 1 night in Dec 2023

10/10 Excellent

Raylene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Bonnie

Liked: Staff & service, property conditions & facilities
We Liked the location of the hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

MARK

Liked: Amenities
Good
Stayed 2 nights in Nov 2023

8/10 Good

Patricia

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
I'll never forget the kind staff at this hotel.
The staff (especially at the front desk were incredibly kind and guest focused. The older woman that worked the overnight shift, remembered that I had requested yogurt in the morning. However, the room itself was not clean. There were crumbs and something solid (?) under the bed, and a toothbrush left by a previous guest on the bottom shelf of the nightstand.
Stayed 1 night in Nov 2023

6/10 Okay

Jack

Liked: Staff & service
Was told upon checking in that breakfast was not included. Very disappointing and would not have stayed here if made clear earlier.
Stayed 1 night in Nov 2023

6/10 Okay

Dr. Roberto G., Morgan Hill

Liked: Cleanliness, amenities
Disliked: Staff & service
Staff seemed self involved and did not always greet me or other customers in the hotel. When I used the telephone to inquire about something it took a long time to get someone to respond and answer the phone.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kelsey

Stayed 2 nights in Sep 2023

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and knowledgeable staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023

10/10 Excellent

Wayde

Stayed 1 night in Aug 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The staff were super friendly, and place was clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my overnight stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Tannis

Stayed 2 nights in Jul 2023

10/10 Excellent

Robert, Oro Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Allan

Stayed 1 night in Jun 2023

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honey at the front desk was awesome.
Stayed 2 nights in Jun 2023

10/10 Excellent

Dennis

Stayed 1 night in May 2023

2/10 Terrible

Carolyn

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For $300 a night, the property is outdated and has low water pressure. Additionally, my shower curtain was damaged and the tub grout looked yellow

10/10 Excellent

Tomas

Stayed 2 nights in Apr 2023

2/10 Terrible

Ashley

Business traveler
Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Sally

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked all of the amenities and loved the space in the room. We do think the perfume smell, whether air freshener or cleaning products could be lessened.
Stayed 1 night in Apr 2023

10/10 Excellent

Elva

Stayed 2 nights in Mar 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our 3 day stay at Hilton Garden Inn Pivot Point. The amenities are excellent. The staff treated us well. Great breakfast!
Stayed 2 nights in Mar 2023

2/10 Terrible

Perla

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Yuma Prom Noisy
Yuma Prom Did not sleep all night If the hotel is renting out rooms to minors, this is a problem. Room next to us, noise all night.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Room comfort
The bed and pillows are horrible.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Room was clean and quiet.
Stayed 1 night in Mar 2023

2/10 Terrible

victor

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2023

8/10 Good

Mark

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great stay
Check in was fast! Young lady who helped us was very energetic, enthusiastic and helpful
Stayed 1 night in Feb 2023

8/10 Good

Antonio

Stayed 1 night in Feb 2023

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place and great stay with a little shaking.
I stayed here for 3 nights. I stayed in room 228. The room itself was really clean. Not much of a view from here but that wasn't a concern for me. The only interesting thing was the vibration in the floor. Not sure where it was coming from but it vibrated the floor and bed enough to be very noticable. Other than that issue is was a great stay. I might have missed it but I didn't see any coffee available during the hours outside of breakfast.
Stayed 3 nights in Feb 2023

2/10 Terrible

Troy

Stayed 1 night in Jan 2023

4/10 Poor

Kimberly

Traveled with family
Liked: Cleanliness
We were very unhappy that when we asked to have our room serviced the response was "we require 24 hour notice." They did end up doing it that day but when you are paying over $300 a night for a suite you expect better service. The bed was one of the most uncomfortable beds we have ever slept on. Will not return to this hotel again ever.
Stayed 3 nights in Jan 2023

10/10 Excellent

Katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really quick for a meeting. was very quiet over the weekend.
Stayed 1 night in Dec 2022

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newer Hilton, the service was good and staff was very friendly will be back.

8/10 Good

Dennis E

Stayed 2 nights in Oct 2022

2/10 Terrible

priscilla

Stayed 2 nights in Sep 2022

10/10 Excellent

Freddie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Andrew Aguirre on Jun 14, 2022
Hi Brett, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Hilton Garden Inn Pivot Point. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

2/10 Terrible

Sandy

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Some mechanical vibration just every few seconds all night. It kept us awake all night.
Stayed 1 night in May 2022
Response from Andrew Aguirre on Jun 14, 2022
Dear Sandy, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Can you give us a chance to earn back your trust I would be happy to make your reservation personally and and see to it that you enjoy the experience that so many of our guests have grown so fond of.

2/10 Terrible

John

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s a rundown property that’s over priced.
Stayed 2 nights in Apr 2022
Response from Andrew Aguirre on May 16, 2022
Hello John. First and foremost thank you for taking your time to share your feedback. We would like to express our apologies that you had a negative experience in our hotel. Kindly be advised that our team is working on this case and will follow up accordingly.

10/10 Excellent

Aimee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay and Location in Yuma.
I've stayed at this hotel several times and love it. Their breakfast is great - there is a buffet with fresh cut fruit, bagels/toast and juices. Much nicer than typical continental buffets but you can also order a custom breakfast that is hot and fresh cooked. I have also eaten dinner and it is a good option if you don't want to go out. It is close to the highway, but quiet, has a nice pool, access to walking trails and within walking of some delicious restaurants and shops downtown. The hotel and restaurant staff are exceptional! I highly recommend.
Stayed 1 night in Apr 2022
Response from Andrew Aguirre on May 16, 2022
Hello Aimee, thank you for kind words. We're thrilled your time with us was amazing! We look forward to hosting you again for another fantastic experience! Have a great day!

6/10 Okay

Terry

Disliked: Amenities
Stayed 2 nights in Apr 2022

10/10 Excellent

amanda, Queen Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022