Ratings based on 83 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel... perfect location

Posted Dec 31, 2016
Great Hotel in the perfect location You will not regret your stay in there 100% thumps up
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful!

Posted Dec 21, 2016
Great service and location! Very beautiful place! The staff was very attentive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Vallarta

Quinta Real at its best!!

Posted Aug 27, 2016
Pros: The staff is exceptional. Wonderful dining experiences.
Cons: I have stayed at this location before--both times were excellent.
Location: Zacatecas is possibly the cleanest city in Mexico. There are museums and other sights to visit.
This hotel is exceptional in all areas, comfort, dining, service, etc. I have stayed at other Quinta Real hotels;however, this one is a five star facility in room comfort, dining experiences, including the bar and room service. There were preparations for an enormous wedding slated for the bull ring; however, the staff, did not allow the preparations disturb guests. I rate this hotel as a 5 star facility; it is certainly the best of the five Quinta Real locations at which I have stayed.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Historic hotel, excellent location

Posted Jul 30, 2016
Pros: The location and the hotel staff
Cons: The suites- TV bad signal, the curtains not properly fitted, the bed was lumpy. Overall updating of the suites
Location: Excellent location, near the downtown area
Oustanding service... All staff members were extremely accommodating . Paola assisted us with arranging tours, and hiring a private taxi cab for two days.
5 out of 5
Recommended
for Everyone
by A verified traveler

I loved it!!!

Posted Apr 1, 2016
Perfect place to stay in Zacatecas!!! Very nice, clean❤️
Comment from Hotel Management
Apr 5, 2016 by Irma Diaz, Hotel Management
We appreciate the time it took to fill our satisfaction questionnaire ; we are pleased to have achieved the goal of service during your stay . Quinta Real Zacatecas our philosophy is to make every stay unforgettable and thanks to your comments as we do every day. We love that in your next visit to Zacatecas give us the opportunity to be your host again. With great pleasure. Irma Diaz Managing Director Quinta Real Zacatecas
4 out of 5
Recommended
for Everyone
by A verified traveler from Montebello, CA.

Beautiful location but it's looking tired

Posted Dec 30, 2015
My family & I were impressed by this beautiful & historic hotel. Our room was comfortable & the jet tub seemed impressive until we took a closer look...it was older & looked questionable, but the water pressure was awesome. The food at the hotel left a lot to be desired. The breakfast buffet was limited & the service slow. The positives: bar service was great & so was Jose the bellman.
Comment from Hotel Management
Jan 7, 2016 by Irma , Hotel Management
Agradecemos mucho el tiempo que se tomó en llenar nuestro cuestionario de satisfacción; hemos tomado acciones inmediata respecto a sus comentarios y estamos reforzando la supervisión de todos nuestros equipos con un check list para hacer la estancia de nuestros huéspedes mas confortable. Quinta Real Zacatecas nuestra filosofía es hacer de cada estancia una experiencia inolvidable y es gracias a sus comentarios como podemos lograrlo día a día. Nos encantaría que en su próxima visita a Zacatecas nos brinde nuevamente la oportunidad de ser sus anfitriones. Con gran placer. Irma Diaz Director General Quinta Real Zacatecas
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Great hotel built around the old bull ring

Posted Nov 10, 2015
Pros: The views and history of the building.
Cons: Housekeeping - do not strip room till guests have left.
Location: Most museums and activities are within walking distance.
After a bit of trouble finding our booking, we were checked in with a complimentary glass of bubbly. Breakfast in the dining room was very good and although the hotel is about half a km from downtown, it is certainly walkable. The only beef I have is with house keeping. The first of 2 nights we had no turn down service. Check out is at 1:00 pm and our final day, we went for breakfast at 8:30 and when we came back to the room the bed was stripped - they even removed our belongings off the bed to take the sheets. In a hotel that claims top status, this is definitely not acceptable.
Comment from Hotel Management
Jan 5, 2016 by Irma, Hotel Management
Estimado Zebe, Agradecemos mucho el tiempo que se tomó en llenar nuestro cuestionario de satisfacción; hemos tomado acciones inmediata respecto a sus comentarios y estamos reforzando la limpieza de nuestras Suite así como un check list de todos los equipos para hacer la estancia de nuestros huéspedes mas confortable. Quinta Real Zacatecas nuestra filosofía es hacer de cada estancia una experiencia inolvidable y es gracias a sus comentarios como podemos lograrlo día a día. Nos encantaría que en su próxima visita a Zacatecas nos brinde nuevamente la oportunidad de ser sus anfitriones. Con gran placer. Irma Diaz Director General Quinta Real Zacatecas
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Zacatecas

Posted Sep 12, 2015
Quinta real is a unique hotel and one of the best hotels you can stay at. An old bullfighting ring converted to a luxury hotel can not be replicated.
Comment from Hotel Management
Jan 5, 2016 by Irma, Hotel Management
Estimado Oscar, Agradecemos mucho el tiempo que se tomó en llenar nuestro cuestionario de satisfacción; nos da mucho gusto haber logrado el objetivo de servicio durante su estancia. En Quinta Real Zacatecas nuestra filosofía es hacer de cada estancia una experiencia inolvidable y es gracias a sus comentarios como podemos lograrlo día a día. Nos encantaría que en su próxima visita a Zacatecas nos brinde nuevamente la oportunidad de ser sus anfitriones. Con gran placer. Irma Diaz Director General Quinta Real Zacatecas
5 out of 5
Recommended
for Couples
by A verified traveler from Brentwood, CA

Beautiful and Historical

Posted Aug 19, 2015
Pros: Well stocked drinks and snacks if you don't feel like going out to get stuff.
Cons: Temp of room service
Location: Easy walking through the Downtown with lots of shopping, museums and churches. Also, an amazing park across the street.
Beautiful and historical. We stayed 4 days for my son's wedding. The room was spacious, clean and well decorated. Room service was tasty, but food was not hot. The restaurant and Bar were amazing. We were always found staff that spoke English, and they were very friendly. I will stay again.
Comment from Hotel Management
Jan 7, 2016 by Irma, Hotel Management
Estimada Heather, Agradecemos mucho el tiempo que se tomó en llenar nuestro cuestionario de satisfacción; hemos tomado acciones inmediatas reforzando la capacitación de nuestros integrantes enfocada a servicio y atención a nuestros huéspedes. En Quinta Real Zacatecas nuestra filosofía es hacer de cada estancia una experiencia inolvidable y es gracias a sus comentarios como podemos lograrlo día a día. Nos encantaría que en su próxima visita a Zacatecas nos brinde nuevamente la oportunidad de ser sus anfitriones. Con gran placer. Irma Diaz Director General Quinta Real Zacatecas
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location. Close enough to the action.

Posted Aug 16, 2015
Like the location of this hotel. Close but not too close to where is too noisy. We loved walking to everything. The Sunday brunch was excellent!
Comment from Hotel Management
Jan 5, 2016 by Irma, Hotel Management
Estimada Maria, Agradecemos mucho el tiempo que se tomó en llenar nuestro cuestionario de satisfacción; en Quinta Real Zacatecas nuestra filosofía es hacer de cada estancia una experiencia inolvidable y es gracias a sus comentarios como podemos lograrlo día a día. Nos encantaría que en su próxima visita a Zacatecas nos brinde nuevamente la oportunidad de ser sus anfitriones. Con gran placer. Irma Diaz Director General Quinta Real Zacatecas