Suite | In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Holiday Inn Express Hotel & Suites Baton Rouge North, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 161 out of 317 reviews" "
Rating 8 - Good. 101 out of 317 reviews" "
Rating 6 - Okay. 23 out of 317 reviews" "
Rating 4 - Poor. 15 out of 317 reviews" "
Rating 2 - Terrible. 17 out of 317 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

kenny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly.
Stayed 1 night in Mar 2024
Response from jo on Mar 21, 2024
Kenny, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

delinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
i'd stay again
Stayed 1 night in Feb 2024
Response from jo on Mar 18, 2024
Delinda, thank you for staying with us and providing feedback.

10/10 Excellent

Alice

Stayed 1 night in Jan 2024
Response from jo on Jan 15, 2024
Alice, thank you for staying with us and providing feedback about your stay.

8/10 Good

Randell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from jo on Jan 10, 2024
Randell, thank you for providing feedback about your stay with us.

10/10 Excellent

Suzy

Traveled with family
Very nice, only it says there is a hot tub. However apparently it’s in room and not public
Stayed 1 night in Dec 2023
Response from jo on Jan 10, 2024
Hi Suzy! Thank you for staying with us and providing feedback about your stay with us. Upon further review, I noticed that you booked at standard double queen room for your stay. We do have the feature suite available with the jacuzzi tub. Let us know when you would like to to book it for your next stay.

4/10 Poor

Ben

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
expected better... I was wrong
Stayed 3 nights in Dec 2023
Response from jo on Jan 23, 2024
Ben,I apologize for any inconvenience that while staying with us. Please reach out to the General Manager about your stay.

6/10 Okay

Rachel, San Diego

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Hotel was average, however, the staff and employees were extra nice and very accommodating. Great staff. However, the rooms could use some deep cleaning and repairs. Had frayed carpet, missing the floorboards, and bedsheets had crumbs in them, but the room was supposedly clean. Was very average, could use improvement on the facilities and room. Staff was amazing.
Stayed 4 nights in Nov 2023
Response from jo on Nov 9, 2023
Rachel, thank you for staying with us and providing feedback about your stay.

2/10 Terrible

Jimmy

Disliked: Cleanliness, property conditions & facilities, room comfort
Real bad place to stay
Our first room #201 was a disaster, first of all there was a black nightie and a bottle of pills up in the kitchen cabinet. The pill bottle had a first name of Francis on it. There was black shaving hair up around the edge of the whirlpool tub. There wasn’t even enough hot water to take a shower. Then we didn’t even notice that there was a big gap in the door where it had Been forcefully opened. It was late at night by that time and we were tired from traveling. I moved the coffee table over in front of it. And sleep with my handgun. The next morning I went down and complained a second time about the room. They moved us to #227 we get in there and the bathroom light wouldn’t come on. I call down to the front desk. She said she would send a maintenance guy up. I told her we had some where to be. So the housekeeper lady comes up walked straight into the bathroom and flipped the switch and stated it always hS that problem it just has to be wiggled a lot. So we were in a hurry. We get back late and go to bed. Well sure enough the bathroom light want come on during the night do we could see how to go to use the restroom safely. So when we went down to check out I tried to get a glass of juice they had already close down the food area at 9:40 am which it was supposed to be at 10 am. It was a bad stay to say the least. Will not recommend this hotel
Stayed 2 nights in Oct 2023
Response from jo on Oct 24, 2023
Jimmy, I would like to apologize for the issues that you encountered whilst staying with us. It is my goal to make sure that all of my guest are satisfied with their room/suite accommodations. If you'll contact me, I'll make it right by offering a free night stay with us.

10/10 Excellent

Wes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay when we went to a LSU football game. Staff was very friendly and helpful. We had a great stay here.
Stayed 2 nights in Sep 2023
Response from jo on Oct 24, 2023
Wes, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service easy check in Clean rooms
Stayed 1 night in Sep 2023
Response from jo on Sep 19, 2023
Michelle, thank you for staying with us and providing feedback about you stay.

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from jo on Sep 19, 2023
Dana, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Deadre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Aug 2023
Response from jo on Aug 15, 2023
Deadre,Thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Aug 2023
Response from jo on Aug 15, 2023
Thank you for staying with us and providing feedback about your stay.

4/10 Poor

Jason

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were wonderful and helpful. However, maintenance of the property is severely lacking; mold on the ceilings, washer/dryer ruined some of our clothes, floor tiles were loose/broken. Breakfast was bare minimum but did have cooked eggs, sausage, bacon, and biscuits & gravy
Stayed 4 nights in Jul 2023
Response from jo on Aug 8, 2023
Jason,Thank you for staying with us and providing feedback about your stay. We apologize for the issues you had while staying with us. We have addressed them and contacted the company that handles the washer/dryer service for the hotel.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service
Fresh towels daily very nice. Staff very friendly. Bathroom floor grout job terrible. Pieces of grout all over floor. Wednesday night around 9:30-10 pm of stay loud and crude family arrived down the hallway from us. They yelled and slammed doors for about 30-45 min. Thank goodness noise from ac helped mask it. Elevator is very small and a little difficult to navigate with luggage.
Stayed 3 nights in Jul 2023
Response from jo on Jul 17, 2023
Mary, Thank you for staying with us and providing feedback about your stay. We will use this to help us make your next stay better.

8/10 Good

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and accommodating. Parking kinda strange. Area around hotel OK.
Stayed 3 nights in Jul 2023
Response from jo on Jul 17, 2023
Thank you for staying with us and providing feedback about your stay. We will use this to help us make your next stay better.

8/10 Good

Andrea

Stayed 3 nights in Jul 2023
Response from jo on Jul 12, 2023
Andrea, Thank you for staying with us and providing feedback about your stay! We look forward to your stay with us when you're back in the Zachary area.

10/10 Excellent

Floyd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
The staff was very friendly. The check in went smoothly and only took a few minutes. The room was clean and the beds were comfortable.
Stayed 1 night in Jul 2023
Response from jo on Jul 7, 2023
Floyd,Thank you for staying with us and providing feedback about your stay.

8/10 Good

rhett

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Pool not open
Pool not open due to putting chemicals in it and not vacuumed
Stayed 1 night in Jun 2023
Response from jo on Jul 7, 2023
Rhett,Thank you for staying with us and providing feedback about your stay. We apologize that the pool could not be opened that morning, when we treat it, we have to wait until noon to open the pool. We look forward to your next stay with us.

10/10 Excellent

Lamarcus

Stayed 2 nights in Jun 2023
Response from jo on Jul 17, 2023
Lamarcus, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Angeles

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean rooms
Stayed 1 night in Jun 2023
Response from jo on Jun 28, 2023
Angeles,Thank you for staying with us and providing feedback.

10/10 Excellent

Kylie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great for an overnight trip!
Nice area, felt safe. It is a smaller hotel, which was nice. Breakfast buffet was sort of hectic because there were a lot of people and only 1 worker.
Stayed 1 night in Jun 2023
Response from jo on Jun 14, 2023
Kylie,Thank you for staying with us and providing feedback about your stay. We look forward to your next stay with us.

10/10 Excellent

Eric Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in\Check-out was seamless. Breakfast was pleasingly presented and kept clean no matter the beginning or end of the allotted time to eat. Very Nice!
Stayed 2 nights in May 2023
Response from jo on May 28, 2023
Hi Eric,Thank you for staying with us and providing feedback about your stay! We look forward to you staying again with us in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great including the area.
Stayed 2 nights in May 2023
Response from jo on May 28, 2023
Hi Barbara,Thank you for choosing our hotel for your stay and providing feedback about your stay. Look forward to having you stay with us for your next trip to Zachary.

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from jo on May 28, 2023
Dustin,Thank you for sharing your feedback with us! We look forward to having you stay again with us.

8/10 Good

Philip Hugh

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean hotel. Good breakfast options. Rooms are not serviced daily. Guests should be told that at check in.
Stayed 3 nights in May 2023
Response from jo on May 28, 2023
Phillip,Thank you for staying with us and providing feedback about your stay. We now have daily room refresh, I not sure why your room did not have service daily. Give me a call at the hotel on a business day.

8/10 Good

Charlie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
My family and I was pleased with esthetic, the staff, and the service. Newly renovated which was great. Modernized which was great. Beds were very comfortable. Staff was nice and friendly!! Checkout was amazing!
Stayed 2 nights in May 2023
Response from jo on May 19, 2023
Satisfied,Thank you for staying with us and providing feedback about your stay. We look forward to having you and your family stay with us again in the future.

6/10 Okay

Abbey

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The beds are really comfy which is awesome but the overall experience at this hotel was kind of disappointing. First when we get there, they don't have any of the carts to help us bring our bags in and we had a lot to bring in so that was annoying. Then the pool that's there looks almost nothing like the pool pictured on the website. The breakfast was ok but nothing to super rave about. Lastly and probably the most annoying was there was not enough parking for all the guests. If you came back to the hotel after 8pm, you had to either make your own parking spot by the entrance or park somewhere down the road and walk back. The area we were in was definitely not an area you want to leave your car just out in the open. That just seems like such a flaw for a hotel to not be able to accommodate all their guests like that. Like, we want to feel like our vehicle is safe especially when you've driven as far as we have. I definitely will not be staying there ever again.
Stayed 3 nights in Apr 2023
Response from jo on Apr 26, 2023
Abbey, I apologize for the inconvenience.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding was extremely comfortable ,crisp and clean. I liked the coffee maker and fridge and microwave in the room. The TV was BIG!
Stayed 1 night in Apr 2023
Response from jo on Apr 10, 2023
Elizabeth, thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from jo on Mar 24, 2023
Robyn, thank you for staying with us and providing feedback about your stay!

6/10 Okay

Cathey

Traveled with family
Liked: Cleanliness, staff & service
Construction
Stayed 2 nights in Jan 2023
Response from jo on Feb 14, 2023
Cathey,Thank you for staying with us and providing feedback about your stay.

8/10 Good

Robin

Stayed 2 nights in Jan 2023

2/10 Terrible

Eva

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Didn’t feel safe
We arrived after dark to find about 8 men grilling on a charcoal grill, drinking alcohol, using foul language, playing loud rap music at the front entrance. Both nights! And I was double charged for our room. Called the hotel and the clerk says he would have to investigate. I also told him about the men at the entrance and he said he would have the manager call me, he hasn’t called.
Stayed 2 nights in Dec 2022
Response from jo on Jan 10, 2023
Thank you for staying with us and providing feedback about your stay. We apologize for any inconvenience you may have encountered during your stay.Johnny Offord, Jr.General Manager225-654-1402zacharygm@yahoo.com

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff!
Stayed 1 night in Jan 2023
Response from jo on Jan 10, 2023
Angel, thank you for staying with us and providing feedback about your stay.

8/10 Good

Kamilah R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from JO on Dec 20, 2022
Kamilah R,Thank you for staying with us and providing feedback about your stay.

4/10 Poor

Jessica

Stayed 2 nights in Nov 2022
Response from jo on Dec 1, 2022
Jessica,Thank you for staying with us and providing feedback about your stay.

10/10 Excellent

Takeitra

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Despite the unexpected construction of the property and closure of the pool, the upgraded rooms were very nice, quiet, and spacious. Morning staff were very pleasant and staff in general were willing to quickly resolve any issues that arose. Being outside of the Baton Rouge area meant a quieter environment. Once the property is done being renovated, it will be a perfect stay.
Stayed 2 nights in Oct 2022
Response from jo on Nov 7, 2022
Amy,Thank you for staying with us and providing feedback about your stay. We are diligently working to complete our renovations. We look forward to your next stay with us.

2/10 Terrible

matt

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The exterior building was disgusting. There were mattresses and rugs and the walls and foundation were falling apart the pictures were fake on the website. we refused to step in to the hotel as it may have fallen down.
Stayed 1 night in Oct 2022
Response from jo on Oct 14, 2022
Thank you for providing feedback.

10/10 Excellent

melquita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from jo on Oct 14, 2022
Thank you for staying with us and providing feedback about your stay.

8/10 Good

Damesheka

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities
The stay was great! Room was clean. Front desk staff were friendly and inviting! Renovation in front desk and first floor area were a bit off putting but business must go on right.
Stayed 1 night in Sep 2022
Response from jo on Sep 29, 2022
Thank you for staying with us and providing feedback about your stay.

10/10 Excellent

paulette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean. Even though the hotel is going through renovations, I still enjoyed my stay. It was quiet and appeared to be in a safe area. I have already booked more stays.
Stayed 2 nights in Sep 2022
Response from jo on Sep 29, 2022
Paulette, thank you for staying with us and providing feedback about your stay.

6/10 Okay

Robert, Austin

Liked: Cleanliness, staff & service
Disliked: Amenities
Coffee maker didn't work properly. Room was incomplete as it was under renovation.
Stayed 2 nights in Sep 2022
Response from jo on Sep 29, 2022
Thank you for staying with us and providing feedback about your stay.

8/10 Good

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from jo on Sep 29, 2022
Antonio, thank you for staying with us and providing feedback about your stay.

2/10 Terrible

Kimberly A

Business traveler
Disliked: Cleanliness, property conditions & facilities
Could not stay
This hotel was in major construction when I visited. Could not possibly stay and left. Not a great location.
Stayed 1 night in Aug 2022
Response from jo on Sep 29, 2022
Kimberly, sorry that you were unable to stay with us. Hopefully, in the future when you return to the area, that our renovations will be complete.

10/10 Excellent

Marketta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
When I checked in late Friday night with my baby. The gentleman there was super nice and friendly . I think he was the manager or something how he carried his self. He even offered to help me with my bags. And gave us utensils because we brought food and didn’t have any. The room was very clean and comfortable. 10/10 I will visit there again.
Stayed 2 nights in Jul 2022
Response from jo on Jul 26, 2022
Marketta, Thank you for staying with us and providing feedback about your stay! It was my pleasure to help you and your daughter. We look forward to your next stay.

2/10 Terrible

Roger

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
It was dirty. The hotel is undergoing remodel but still could be a lot cleaner. The remote was found behind the trash can. The coffee was all decaf and one was already used. There was dirt in the bed. The breakfast was ok at best. I do not recommend
Stayed 1 night in Jul 2022
Response from jo on Jul 26, 2022
Roger, Thank you for staying with us and providing feedback about your stay. Your feedback will help with training for our staff and to provide a better next stay.

10/10 Excellent

Vanessa

Stayed 1 night in Jul 2022

2/10 Terrible

Tatiana

Stayed 1 night in Jul 2022