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Get an overview of this hotel4-star Zagreb hotel in Sesvete with 2 indoor swimming pools

Location

Located in Sesvete, this spa hotel is within 6 mi (10 km) of Garden Mall Zagreb, Zagreb Zoo, and Maksimir Stadium. Ban Jelacic Square and Archaeological Museum are also within 9 mi (15 km).

Hotel Features

This hotel features an attached winery, 2 indoor pools, and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge.

Room Amenities

All 55 soundproofed rooms feature free WiFi and minibars. Comforts include premium bedding and pillow menus, and guests will also find conveniences like refrigerators and coffee makers.

Hotel Amenities

Hotel Amenities

A winery is attached to this Zagreb hotel. Hotel Phoenix features a full-service spa, 2 indoor swimming pools, a spa tub, and a sauna. Dining options at the hotel include a restaurant, a coffee shop/café, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a 24-hour business center, limo/town car service, and a meeting room. Event facilities measuring 10760 square feet (1000 square meters) include a conference center. This business-friendly hotel also offers a fitness center, spa services, and a terrace. For a surcharge, the property provides an area shuttle within 5 km and a roundtrip airport shuttle (available 24 hours). Complimentary self parking is available on site.

Hotel Phoenix has designated areas for smoking.

  • Spa tub 
  • 24-hour business center 
  • Express check-out 
  • 24-hour front desk 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Fitness facilities 
  • Airport transportation (surcharge) 
  • Full-service spa 
  • Casino shuttle (surcharge) 
  • Shopping center shuttle (surcharge) 
  • Theme park shuttle (surcharge) 
  • Gift shops or newsstand 
  • Number of indoor pools - 2 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Express check-in 
  • Luggage storage 
  • One meeting room 
  • Total number of rooms - 55 
  • Limo or Town Car service available 
  • Number of floors - 3 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Terrace 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Conference space size (meters) - 1000 
  • Train station pickup (surcharge) 
  • Winery attached 
  • Free RV, bus, truck parking 
  • Conference space size (feet) - 10760 
  • Area shuttle (surcharge) 
  • Snack bar/deli 
  • Free self parking 
  • Sauna 
  • Spa services on site 
  • Coffee/tea in common areas 
  • Coffee shop or café 
  • Television in common areas 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Free WiFi 
  • Computer station 
  • Laundry facilities 
  • Conference center 
  • Year Built 1996 
  • Number of buildings/towers - 1 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pools  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Snack bar/deli  
  • Laundry facilities  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free RV, bus, truck parking

Room Amenities

  • Pillow menu 
  • Hypo-allergenic bedding available 
  • Premium bedding 
  • Ceiling fan 
  • Air conditioning 
  • Soundproofed rooms 
  • Phone 
  • Free local calls 
  • Refrigerator 
  • Minibar 
  • Coffee/tea maker 
  • Pay movies 
  • Hair dryer 
  • Slippers 
  • In-room safe 
  • Desk 
  • Digital TV service 
  • Flat-panel TV 
  • Daily housekeeping 
  • Free toiletries 
  • Room service (limited hours) 
  • Individually furnished 
  • Individually decorated 
  • Free cribs/infant beds 
  • Blackout drapes/curtains 
  • Free WiFi 

Where to Eat

Maestro - Overlooking the garden, this fine-dining restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Things to Do

2 indoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.

Children under 10 years old are not allowed in the swimming pool or spa tub without adult supervision.

Spa Services

Phoenix Wellness and Spa has massage/treatment rooms. Services include sports massages, massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. The spa is equipped with a sauna and a spa tub.

Children under 10 years old are not allowed in the spa without adult supervision.

  • Body scrubs 
  • Hydrotherapy treatments 
  • Sports massage 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Aromatherapy treatments 
  • Thalassotherapy treatments 
  • Body treatments 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at midnight

Special check-in instructions:

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

Fees

You'll be asked to pay the following charges at the property:
  • A tax is imposed by the city: HRK 7 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: HRK 7 per person, per night
  • Destination fee: HRK 7 per person, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: HRK 75 for adults and HRK 75 for children (approximately)
  • Airport shuttle fee: HRK 150 per vehicle (one way)
  • Late check-out fee: HRK 185
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

Guests must transfer via airport shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.


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4.0 out of 5
74% of guests recommend
4.1 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
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Quiet spot with everything we needed.

4 out of 5
by from London
Posted Sep 5, 2016
We really enjoyed our stay. The staff were very welcoming, the room was clean and quiet and the food in the restaurant for dinner was tasty with friendly service. It was also handy for us being 15mins from the airport.
Comment from Hotel Management
Sep 7, 2016 by Hotel Manager
Dear guest, thank you for nice review. Hope to see you back again in hotel Phoenix and to wish you warm welcome. Best regards.
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4 out of 5
by
Posted Sep 15, 2015
Pros: Clean and good staff
Cons: Attention to detail with minor repair work and housekeeping in regards to removing used glasses and cups
Location: Good access to downtown but it did take an hour
Good overall. A little noisy in the evening with people coming and going and having to have keep window open as air conditioning couldn't be set lower.
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No swimming pool , just a large jacuzzi

2 out of 5
by from ia
Posted Jul 22, 2015
No help or easy transportation of luggage Very run down surrounding area A bit far away from the city centre 11 KM Rooms not maintained well
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Nice enough hotel but not close to anything.

3 out of 5
by
Posted Jul 22, 2015
Pros: Friendly staff Good food Comfortable bed
Cons: Facilities - some sun loungers at least. Also perhaps improve the entertainment package on the TV.
Location: There is nothing to do nearby. You need to make the 10KM trip to Zagreb to see anything.
Spent 4 nights in Hotel Phoenix in the "Deluxe Romantic Room". The hotel wasn't quite as advertised - our bath was broken and the welcome display was not as pictured. The swimming pool isn't a swimming pool either, it's a hot tub. The hotel was still nice enough however. The staff were all very friendly and helpful and the food was good, so no complaints there at all. The biggest problem with the hotel is that it's 10KM away from the city of Zagreb and there is nothing in close proximity to it. We'd have been as well just paying more for a central hotel once we included the amount of money that we had paid for taxis every day. If you're on a business trip and just need a comfortable bed at the end of the day then this hotel is fine - the beds are very nice. If you're a tourist looking to see Zagreb I'd advise you to splash out on a city center hotel.
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Half term break

4 out of 5
by
Posted Feb 20, 2015
Good stay in Zagreb. Hotel is about half and hour taxi ride from centre of town - you need to take the tram and a bus for an alternative. This hotel is well kept, the staff are very friendly and helpful and it has a good gym and Wellness Centre. The only issue we had was that our room wasn't cleaned that thoroughly; the beds were remade and new towels were provided but the sink, toilet and surfaces didn't paper to have been. Not a problem but would have expected this for a 4 star hotel. This didn't detract from our stay.
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Do not trust what they tell you

2 out of 5
by
Posted Jan 31, 2015
Pros: Breakfast was awesome.
Cons: The condition of the hotel. Currently it is a 3 star hotel. IT IS NOT A 4 STAR AS THEY ARE REPORTING.
Location: in the middle of nowhere. horrible connection to get to any place. to them an airport shuttle means calling you a cab.
Paid for a romantic room at the higher rate. The hot tub was not working the night we checked in. They promised they will fixed it the next day. They didn't. The tub was not working. Hotel staff wouldn't refund any money and charge us just for the regular room. Refused to give us any documentation, at least a proof that they even bothered to call a hot tub service man.
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I didn't bother to go into the hotel.

2 out of 5
by
Posted Jan 4, 2015
Location: Not a good location if you want to spend time in the city area.
I drove to the hotel and didn't even check in. It's situated in an industrial zone far from the city centre in a questionable area. Not as described.
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No good

2 out of 5
by from Italy
Posted Apr 17, 2014
Pros: 0
Cons: everithing
Location: no good
No good, is an anachronistic place, not really clean. Is not for international Busness traveller, maybe is for local persons that wan to be there one night to have fun
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Looks average from outside but is very nice inside

5 out of 5
by from Indianapolis
Posted Nov 11, 2013
Pros: Bar and reception staff. Room was very comfortable.
Cons: The exterior appearance.
Location: There is a nice little place to get munchies just across the street.
Easy to find, but is very easy to miss the turn for parking. The turn is a small alley just East of the hotel. There is a sign, but if you're coming from the east it is easy to miss. The hotel looks bad from the outside (lots of construction and remodeling), but inside the hotel is VERY nice.
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Nice Hotel for a short stay

4 out of 5
by from Mississauga
Posted Oct 13, 2013
The hotel was nice and modern with great facilities. Its far from the center if you plan to site see in zagreb and a short drive to the airport. There didn't seem to be much around the hotel but we arrived at night. The hotel staff were great and since we had to leave before breakfast started they made us little breakfast packages to go, that was really nice. Overall a great value!
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