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Reviews of Hotel President Pantovcak

4 out of 5
Hotel President Pantovcak
Pantovcak 52, Zagreb

Reviews

8.8

Excellent

Rating 10 - Excellent. 36 out of 67 reviews" "
Rating 8 - Good. 24 out of 67 reviews" "
Rating 6 - Okay. 2 out of 67 reviews" "
Rating 4 - Poor. 4 out of 67 reviews" "
Rating 2 - Terrible. 1 out of 67 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pit stop.
Stayed at this hotel driving through Europe from UK to Greece, it was really great on the whole, they looked after us extremely well and the room was spacious and well equiped. Parking was a bit expensive. Breakfast was nice: salami/cheese, bread and selection of cereal vibes.
Stayed 1 night in Jun 2020
Response from Boris on Aug 1, 2020
Dear Mr. Samuel, Thank you so much for your feedback. It makes us very proud to see that you enjoyed your stay very much. It was a pleasure to have you as a Guest, and we will do our best to make your experience even more memorable the next time you visit us. Kind regards, Boris Managing Director

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire place feels new and so unique.. Location is perfect close to the center but still peaceful. Deluxe room is an absolute charm, so well maintained and wide, lots of art. Staff will do about everything to help you as well. Great a la carte breakfast, but you can also opt for continental variety. Thank you and see you soon!
Stayed 1 night in Feb 2020

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and quiet but close to fun
We enjoyed Hotel President very much. The location is really very good with easy access to a local antique market and shops. A quick ride on the tram takes you to the main square and many many restaurants and shops while the location of the hotel ensures a quiet retreat to come back to. We loved it and would stay here again
Stayed 3 nights in Oct 2019
Response from Boris on Dec 23, 2019
Dear Fay, thank you so much for taking the time to leave us your review. On behalf of our staff, I would like to say that it was a pleasure to have you as Guests, and we are beyond delighted that your stay with us was so memorable. Looking forward to welcoming you next time!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. It is in a beautiful neighbourhood and staff were extremely helpful and welcoming. I wish we were staying longer
Stayed 1 night in Jul 2019
Response from Boris on Jul 17, 2019
Dear Guest, thank you for these wonderful words! It was a pleasure to have you as a Guest and we hope to see you again soon. Wishing you a nice day, Boris

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
Do you like sleepovers? Staying at this hotel is akin to having a sleepover at a strangers’ home and someone leaving breakfast out for you in the morning. Redeeming features: Plesant enough staff, cappuccinos available in the morning and quiet, residential area. Rooms are strange, beds not comfortable and breakfast looked like someone forgot to go shopping to get enough food.
Stayed 1 night in Jul 2019
Response from Boris on Jul 15, 2019
Dear Guest, thank you for taking the time to give us your feedback. We are glad you enjoyed in our residential location and kind staff. Sorry to hear you did not find the bed comfortable enough - it was made to fit most preferences, but if the Guest finds it too hard, extra bedding is added for softness. Apart from the rich buffet, also included in breakfast offer are your wishes, so our staff is happy to prepare a cooked meal for you (such as eggs, sausages, mushrooms etc). We are certain that we can upgrade your image of the President, so we truly hope you will visit us again. Kind regards, Boris

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, from extending the breakfast so the kids wouldn’t miss it, to allowing us to keep our car in their parking spot after checkout to the evening.
Stayed 1 night in Jun 2019
Response from Boris on Jul 15, 2019
Dear Guest, we would like to thank you for staying at the President Zagreb. It is such a pleasure to hear that you enjoyed your stay at the President and that everything was on the highest level, which we always tend to achieve. We hope to see you again soon! Warm regards, Boris

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant and convenient
Very good value for the price. Surprisingly charming. Just a little sheet issue so check beforehand.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Unique little hotel. Excellent breakfast and staff very friendly and helpful.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Partha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay on a snowy night...
Excellent boutique hotel. Extremely comfortable- close to the town centre.
Stayed 2 nights in Jan 2019

2/10 Terrible

DECLAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel, I always stay there when I’m in Zagreb.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

10/10 Excellent

Stuart, Cranleigh, Surrey

Great find.
A stylish room with character and plenty of space. Good breakfast and very helpful staff. Will be happy to stay here again.
Stayed 1 night in Aug 2018
Response from Boris on Aug 31, 2018
Dear Stuart, thank you so much! Looking forward to have the pleasure of hosting you again.

8/10 Good

GABRIELE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night in Zagreb easy stay.
Everything ok! I will back for sure.
Stayed 1 night in Dec 2017
Thank You Gabriele! Looking forward seeing You again!

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Good hotel with very nice staff. However the restaurant wasn't available in the evening which meant that, as the hotel is outside the town centre and up a hill, there was a lot of walking involved.

8/10 Good

Kerim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
amazing

8/10 Good

Sebastien, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in Zagreb Center
The staff was incredible. They give us a welcome drink. They were always available for any kind of question about Zagreb. It is located not far from the center. The room was quite spacious. We have only stay one night but i definitely recommend this place.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
We had lots of space in the Family Room. The staff was super friendly and helpful. In this tiny hotel, there were only two young women doing everything, but they aimed to please and did it well. The hotel is farther from the city center then we thought it would be, and there is a hill to climb to get from the tram stop to the hotel. But the transportation system was very easy to use, and we didn't mind the walk.

10/10 Excellent

Miina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel
I just stayed here for the second time and enjoyed it just as much as the first time. This is a really cute little boutique hotel that's very centrally located, and yet feels like it's in the middle of a forest because the floor-to-ceiling windows in the rooms and in the breakfast room open onto a very green garden and on top of a hill, so there is nothing blocking your view. The design is very modern but feels warm, and the hotel is spotlessly clean. The staff is very friendly and speaks good English. You do have to walk up a steep hill from British Square to get here, which is not a problem for me, but is the one thing to keep in mind if you have trouble walking. When I was coming home late and tired I just took a taxi. I will definitely stay here again next time.

10/10 Excellent

LISA, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for Hotel President Pantovcak
I enjoyed this boutique hotel very much! For me, the location so near Britanski Trg and Pantovcak was great - others might prefer to be closer to downtown - but I like the ambiance of the neighborhood and walking down Ilica to downtown. Plus, the price was very good and the parking convenient (we had a car). The staff was very attentive, helpful, went above and beyond

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done
All very good. They made necessary accommodations and were helpful. Not quite outstanding. Wifi could have been better in the room. For the price I expected a bit more, but overall good stay and very helpful etc

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fantastic. Small, quaint, and a 15-minute walk from the center of town. The service was fantastic and we were greeted with a complimentary drink upon our arrival. Very highly recommend!

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brooke , San Rafael, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern hotel
We only stayed here one night at the end of our honeymoon, but we wanted to stay there at least 3 nights. The women working at the desk were incredibly kind and helpful, they even scheduled us a taxi for our 4:45 am trip to the airport. The room was nice and large with a private deck, sofa and huge bathtub and the complimentary glass of was icing on the cake.

10/10 Excellent

Berislav Anton, Los Alamitos, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended as a boutique hotel
It was a very pleasant stay and we will come again. The only problem was the traffic in the city and getting to the hotel by car, but that is not the hotel's problem. Architecturally, the dining room is a marvel. Fresh air, green surroundings, and no traffic noise. However, to get the top rating, the hotel should consider providing towels of prime Egyptian cotton instead of rough stuff they have.

10/10 Excellent

Russell, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden away gem
cute little hotel located at the top of a steep hill not far from the sites. Staff could not have been friendlier and the breakfast spread is a great way to start your day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel in residential area
Only one night. Big room. Friendly service. Bed was not as comfortable as I would have liked.

10/10 Excellent

michelle, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Experience in Croatia
It was a fantastic hotel and a great first experience in Croatia. Friendly staff beautiful location and exceptional services. breakfast was exceptional.

10/10 Excellent

john, nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Pantovcak
Excellent small boutique hotel near centre of Zagreb. We enjoyed the stay immensely. Good place for a city break away from big hotels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, friendly design hotel
Tidy, modern boutique hotel near British Square - not in the thick of things, but still a convenient location for exploring Zagreb. Staff was friendly and helpful and waited up for my late arrival!

10/10 Excellent

Anthony, Minnestoa, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Jem
Wonderful hotel with very attentive staff. Our stay in Zagreb was short, but Hotel Pantovcak made us wish it was a bit longer!

10/10 Excellent

Ally, Inverurie

Liked: Cleanliness, staff & service, property conditions & facilities
Great small hotel in quite area of town
The staff were extremely friendly and helpful. They let us leave some luggage when we checked out as we were travelling to Dubrovnik for a week and kept it till our return which was much appreciated. The beds were a bit too hard. The rooms at the back of the hotel were much nicer than the one we had but it was still a decent enough room. The aircon was a bit noisy. The breakfast room is lovely especially when the doors are all open. The hotel is a bit of a hike from the centre and is up a hill which was fine when we stayed but in the height of summer the heat would be an issue if you wanted to walk back. Had a great stay and glad we chose this hotel.

6/10 Okay

Jakki, London

Liked: Cleanliness, property conditions & facilities
A little disappointing, overpriced.
The hotel is a nice, interesting building, initially seems very stylish, but lacked some extra touches and lacked atmosphere. Service was a little difficult at times, especially at breakfast, due to only one person working at a time between kitchen, reception and rest of hotel. A personal service should feel nice, but wasn't very relaxing, as it was a case of catch someone while you can (eg. For tea at breakfast time) and then were conscious they were being taken away from other duties. Breakfast was quite basic, croissants were quite stale. There were no tea making facilities in the room, which meant calling someone to ask, then I was surprised that it was added to the bill as extras. It was nice and clean, the room was a bit bare, could have been made more interesting, in line with the rest of the hotel. The pillows were very lumpy and uncomfortable. I was very much looking forward to my stay here and wouldn't normally mention these type of issues but I think for the price there really could have been more attention to detail and a more hospitable feel to the place. We did recieve excellent sightseeing info when we arrived, which was very thorough and useful.

8/10 Good

Jarmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly personnel.

10/10 Excellent

Esther, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet modern oasis in downtown Zagreb
Beautiful and modern small boutique hotel in Zagreb, close to downtown. Excellent service (we were the only guests staying and they made sure we had everything we needed), even though the kitchen was closed because the one cook they had was sick. Beautiful green backyard with quiet terrace directly off our room. Amazing huge soaking tub in the room, we stayed in a two room suite. Bit of a walk uphill from Old Town, but worth it if you want to avoid the over-crowded hotels in the heart of Zagreb. Great value for the price, very safe neighborhood. Wish we could have stayed longer, we were just there overnight to catch our plane out of Zagreb the next morning and probably didn't make use of all the hotel had to offer.

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Très bon hôtel, très bien placé. Le bémol : petit déjeuner décevant au regard du nombre d'étoiles.
Stayed 1 night in Jul 2019

10/10 Excellent

Sinan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place and environment!
It's my second time in President Pantovcak Hotel...I must say that it's always a pleasure. The environment and relaxing place you need during a busy and tiring business trip!
Stayed 1 night in Mar 2019

10/10 Excellent

massimiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Pernottato una notte, pulizia ed accoglienza “super”. Un plauso alla ragazza della reception Lucia Per la sua professionalità
Stayed 1 night in Jan 2019
Response from Lucija on Feb 5, 2019
Dear Massimiliano, Thank you very much for a great review! We are glad you liked our hotel, especially cleanliness and welcoming check-in. We will try our best to continue the great work. Hope to see you again! Lucija

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Prix très cher par rapport à la situation de l'hôtel, les équipements et le confort offert. Chambre au sous sol très petite et wifi très très faible et quasiment absent. Le petit déjeuner catastrophique. Un seul point positif que j'accorde à cet hotel est celui de l'amabilité du personnel.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Um hotel estiloso que peca no básico
Não curtimos muito... não é muito bem conservado e a água quente não funcionou muito bem.
Stayed 2 nights in Sep 2018

4/10 Poor

Flavio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very unpleasant experience ( cost vs. benefit)
I am an expericed traveller used to different experiences. When I booked this boutique hotel I expected something diffenren. Arrving at the hotel I had an impression of a very outdated place as the rooms in the front part of it were under reconstruction / remodelling covered with plastic bags. The room that we got in the basement was simple (and clean) but too costly (Euros 342) for what it offered. The hotel is very different from the pictures showed at Expedia. I would not recommend the hotel considering the cost vs. benefit. I decided to leave the hotel, lose the money and moved to another one.
Stayed 1 night in Aug 2018
Response from Boris on Feb 24, 2019
Dear Mr. Flavio, Thank you for your review, we are really sorry to hear your impression wasn't as expected. However, our Hotel isn't under reconstruction but a structure next to us (which will be an extension and feature pool&spa) and we guarantee that there are no works that can be seen nor heard from the Hotel, so our high standards apply - the room you booked had a direct exit to our lovely garden. We hope that maybe next time you'll give us a chance and do stay with us. Warm regards, Boris

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wochenendaufenthalt in Zagreb. Tolle Lage im Zentrum, sehr nettes und bemühtes Personal. Schönes und sauberes Zimmer mit Gartenblick. Würde es weiter empfehlen.

10/10 Excellent

Kristijan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simpatičan hotel na super lokaciji
Hotel je smješten samo 1o-ak minuta pješice od centra. Trenutno se jedan dio hotela renovira,ali se uopće nije osjetilo prilikom boravka u hotelu. Simpatično osoblje (mahom mlade cure) koje su bile srdačne i spremne pomoći. Izvrstan doručak.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel muy acogedor
limpio, bien atendido, servicio personalizado, solo sugeriria mejor la cocina en desayuno, en cuanto a la forma de preparar huevos

8/10 Good

øystein aksel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stille og sentralt designhotell
Hyggelig betjening, god mat og flott rom med grønn hage utenfor.