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Reviews of DoubleTree by Hilton Zagreb

5 out of 5
DoubleTree by Hilton Zagreb
Ulica grada Vukovara 269a, Zagreb

Reviews

9.2

Wonderful

Rating 10 - Excellent. 606 out of 903 reviews" "
Rating 8 - Good. 207 out of 903 reviews" "
Rating 6 - Okay. 52 out of 903 reviews" "
Rating 4 - Poor. 20 out of 903 reviews" "
Rating 2 - Terrible. 18 out of 903 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sudka

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Katarina on Apr 18, 2024
Dear Mr./Mrs. Sudka, please accept our apologies for not fulfilling your expectations staying with us. Every comment, including yours we value to improve our service. We really do hope that you will stay with us in future so can improve your first impression. Please, accept our sincere apologies once more. Kind regards Guest Service Team

8/10 Good

THULITHA DESHAPRIYA DE SILVA, London

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Katarina on Mar 7, 2024
Dear Guest, Thank you for taking your time for writing this review and thank you for choosing DoubleTree by Hilton Zagreb for your stay. Could we kindly ask you if you can give us a little more details about what exactly was wrong during your stay. We hope that we will have another opportunity to welcome you at DoubleTree by Hilton Zagreb. Kind regards, Guest Service Team.

8/10 Good

Jakob

Stayed 5 nights in Jan 2024
Response from Ivan on Jan 23, 2024
Dear Jakob,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Joanna

Liked: Amenities
Excellent
Stayed 5 nights in Jan 2024
Response from Ivan on Jan 23, 2024
Dear Joanna,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ivan on Jan 23, 2024
Dear Carolina,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the property location, cleanliness and service. It was very clean and the staff was very approachable and accommodate any requests I made during my stay. I would definitely stay there again.
Stayed 8 nights in Nov 2023
Response from Ivan on Nov 30, 2023
Dear Leo,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

2/10 Terrible

Soonho

Traveled with family
Disliked: Staff & service, room comfort
I lost my vest which was in the closet. I left it when check-out. As soon as i realized it i made a phone call to check it but the hotel's response was too slow and finally they couldn't find it.
Stayed 1 night in Sep 2023
Response from Ivan on Nov 1, 2023
Dear Soonho,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel And room!
Stayed 3 nights in Oct 2023
Response from Ivan on Oct 21, 2023
Dear Jennifer,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

4/10 Poor

Kuzey

Traveled with group, Business traveler
Disliked: Staff & service, amenities
We did not really enjoy the total customer service. In general we were ignored many times. I always used this hotel in Zagreb and I never expected this.
Stayed 1 night in Oct 2023
Response from Ivan on Oct 17, 2023
Dear Kuzey,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Ivan KujundžićGuest Service Agent

4/10 Poor

fengyuan

Disliked: Staff & service
The staff did not tell us that parking needs fee she just told us you can park-4-5
Stayed 2 nights in Oct 2023
Response from Ivan on Oct 17, 2023
Dear Fengyuan,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Swarnalata, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was quick with check-in and we had a wonderful room. Trams and train station nearby can take you anywhere.
Stayed 1 night in Sep 2023
Response from Ivan on Oct 17, 2023
Dear Swamalata,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Milica

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean comfortable rooms.
Stayed 1 night in Sep 2023
Response from Ivan on Oct 17, 2023
Dear Milica,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Julia

Stayed 1 night in Sep 2023
Response from Ivan on Sep 14, 2023
Dear Julia,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ivan on Sep 14, 2023
Dear Sandra,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Darko

Stayed 1 night in Sep 2023
Response from Ivan on Oct 17, 2023
Dear Darko,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

2/10 Terrible

Ajay

Stayed 2 nights in Aug 2023
Response from Ivan on Sep 14, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Akash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice property - great size rooms and everything was great
Stayed 1 night in Aug 2023
Response from Ivan on Sep 14, 2023
Dear Akash,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Piotr

Stayed 1 night in Aug 2023
Response from Ivan on Sep 14, 2023
Dear Piotr,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and spa area
Stayed 1 night in Aug 2023
Response from Ivan on Sep 14, 2023
Dear Mirko.Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect location
It was a great choice when looking for a good stying during our vacation in Zagreb. This hotel is perfectly located near of everything you need to do around this beautiful city in Croatia.
Stayed 4 nights in Aug 2023
Response from Ivan on Sep 14, 2023
Dear Victoria,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome place to stay! We loved this hotel, and were sorry to only be staying one night. Would definitely stay again!!!
Stayed 1 night in Aug 2023
Response from Ivan on Sep 14, 2023
Dear Sandra,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

Jenalle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE EVERYTHING ABOUT THIS HOTEL! 10/10 would recommend
Stayed 2 nights in Aug 2023
Response from Ivan on Sep 14, 2023
Dear Jenalle,Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great stuff. Petra from guest services was very attentive. Great experience overall.
Stayed 1 night in Aug 2023
Response from Ivan on Sep 14, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found DoubleTree by Hilton Zagreb and our team member Petra to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely,Ivan KujundžićGuest Service Agent

8/10 Good

Paulo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amount of hot water in the shower is ridiculously low
Stayed 2 nights in Jul 2023

10/10 Excellent

Emila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay here . The front desk was amazing and very friendly . Thank you to Ivana for making our stay so pleasant.
Stayed 1 night in Aug 2023

10/10 Excellent

Timothy, Niagara on the Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We (unfortunately) only spent one night at the DoubleTree, arriving in the evening from the airport and leaving in the morning. It was a lovely stay and we took advantage of the facilities even in the short time we were there. Lovely fitness center with small pool, jacuzzi and saunas were outstanding after a day of travel. The breakfast in the restaurant in the morning was also delicious, and the warm cookie upon arrival wa a special treat. The hotel also was helpful in arraning a transfer for us from the airport, and our driver was both extremely professional, friendly, and interesting to talk to. Overall GREAT!
Stayed 1 night in Jul 2023

10/10 Excellent

michael

Traveled with family
Road trip awesome
We only stayed for a night but we were very happily impressed after our 8hr road trip.
Stayed 1 night in Jul 2023

10/10 Excellent

Vaszary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

KEVIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect apart from a broken toilet brush that had been taped back together. It broke again the first time i went to use it. For an item so cheap,i cant understand why it wasnt replaced and if it wasn't noticed,im certainty not taking the blame for it. That aside,ten out of ten
Stayed 1 night in Jul 2023

10/10 Excellent

Biljana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top quality all around. Excellent staff and quality bedding and rooms. Great experience. Can’t get any better than this.
Stayed 1 night in Jun 2023

10/10 Excellent

gershon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very helpful staff
Stayed 1 night in Apr 2023

10/10 Excellent

Francisco

Stayed 3 nights in Apr 2023

10/10 Excellent

Archna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and accommodating! They never said no and even made food for me that was not on the menu!
Stayed 5 nights in Apr 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Arie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good dinner and excellent service by all personals. No doubts, I will continue coming to this place
Stayed 1 night in Mar 2023

8/10 Good

alexander

Business traveler
Liked: Cleanliness, staff & service, room comfort
A good professional hotel. Excellent staff. No problems other than my shower having a leak so couldn’t be used.
Stayed 2 nights in Feb 2023

8/10 Good

Huzaifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and some staff were very accomadating. However the location isn’t ideal and is a fourty minute walk to the city centre.
Stayed 3 nights in Jan 2023

10/10 Excellent

Colin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and nice staff. No complaints
Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Slobodan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with friendly staff. Close to the bus station which was convenient but is about 30 min walk from the centre of town. The surrounding area is ok but not the nicest and not much in the way of restaurants so you do need to get to the centre of the city for that.
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Best choice of hotel!
Stayed 2 nights in Oct 2022

4/10 Poor

James

Stayed 2 nights in Oct 2022

10/10 Excellent

Davis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great staff. Excellent location
Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very helpful staff. The rooms and facilities were very well kept.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in Zagreb. 5 minute walk to tram stop and then 10 minutes to city centre. Amazing leisure facilities and fantastic staff. Only 5 minute walk to airport bus stop 290.
Stayed 1 night in Sep 2022

10/10 Excellent

Lydia

Stayed 3 nights in Sep 2022