Ratings based on 267 Verified Reviews

4.0 out of 5
79% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Modern hotel close to major attractions

Posted Aug 4, 2017
Nice hotel about 10 min walk from the main squares and attractions. staff very attentive and responsive. Although building looks old on the outside modern and clean on the inside.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
The smployees were friendly and helpful. The room was clean. The complimentary fruit and cookies were a nice touch!
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Western Westin

Posted Jul 3, 2017
All the comforts expected. Clean and comfortable. Courteous, helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, ON Canada

Nice hotel close to city centre.

Posted Jun 24, 2017
Pros: Staff and the cleanliness of the room.
Cons: Carpet in the hallways were buckled and it was easy to trip on.
Location: Short walk to the city centre. Opera house and museum was two short blocks away.
Food was excellent and the staff, especially in cafe, were above excellent.
1 out of 5
by A verified traveler

Posted May 29, 2017 on Hotels
Advertised as a 5 star hotel but closer to a 3 star, definitely needs an upgrade. Breakfast was poor nothing like whats shown on website and room smelt of mould and unhygienic.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai India

Very convenient location

Posted Apr 23, 2017
Friendly and helpful reception. Great breakfast. Amazing views from the 15 floor room. 15 minutes walk from the city centre.
4 out of 5
by A verified traveler

Great place to Stay

Posted Apr 3, 2017 on Hotels
Great place. Friendly staff. Very clean. Only thing that I wish they could fix is room temp. Very warm and couldn't get it cooled down.
2 out of 5
by A verified traveler from toronto

Third rate

Posted Mar 11, 2017
Not good no heat food was horrid third rate will not use expedia as i have had two bad rxoeriences one in dubai at sofitel and now westin
4 out of 5
by ejaz

Posted Mar 8, 2017 on Hotels
Was here on business for a few days. The location is very good and fairly central. The hotel itself is big, luxurious and a member of the Starwood hotel group. Food was excellent and was very pleasantly surprised to see Halal options which was a bonus and totally appreciable ! The rooms were spacious and clean and great facilities in a hotel where politicians are known to stay! There are also a number of shops for some tourist handmade goods. I actually loved staying here and in Zagreb in general. Staff are also very nice, friendly and courteous. There was a major problem with the heating. The rooms were really hot and you only had the option to either turn off the heating or turn it up! Luckily something was being done about this during the stay. Overall very good.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 20, 2016 on Hotels