Ratings based on 1,307 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Philadelphia

hotel Saray

Posted Oct 16, 2017
Pros: Nothing really stood out. Everything was just OK
Cons: Food especially in the bar was terrible.
Location: Nothing really in walking distance
They really didn't appear to want to go out of their way to help us. The hotel was a distance from most of the places we wanted to go.Hotel was just OK. Nothing really stood out
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Great Staff

Posted Oct 14, 2017
The staff could not have been more helpful and cheerful. Pretty hotel with Islamic appointments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2017
Hotel was very good value for the price. Beds were a bit of a challenge however again, for the price, very good value
4 out of 5
Recommended
for Everyone
by A verified traveler from Naucalpan, Mexico

Almost perfect

Posted Sep 22, 2017
Restaurant without personality is the only gray point in this beautiful hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2017
Nice place and room; good breakfast; beautiful pool area; good location easily accessed by taxi which are relatively inexpensive.
5 out of 5
Recommended
for Couples
by A verified traveler

Good hotel close to city centre

Posted Sep 16, 2017
Pros: Position was good, as was the breakfast and outside space. Enabled us to see all of the key sites by foot.
Cons: Some explanation about the restrictions by the pool that occurred when there were weddings.
Location: Close to bus links for the airport and the bus station. Close to the Alhambra, a bus up the hill is helpful. The cathedral and albaicin are close to
Comfortable hotel within easy walking of main tourist attractions. The pool area was a lovely area to relax in the afternoon. Generally there was plenty of seating and loungers but over the weekend, when there were weddings, the poolside area was reduced.
2 out of 5
by A verified traveler from Birmingham UK

Disappointing Saray Hotel

Posted Sep 13, 2017
Poor welcome from staff no smiles quite miserable.no kettle or condiments.Room was cleaned well. Wedding party took place one evening music and noise disturbance until 6am !!!.Reception staff denied this wedding reception took place when I complained!! but obviously it would have been registered.... Would not stay there again....
4 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Posted Sep 6, 2017
Pros: Good location. Decent size room and nice and clean
Location: Cafes nearby and a supermarket
Good location, friendly staff and nice room. Welcoming staff, up to a good room and well placed for strolling around the city
2 out of 5
by A verified traveler

Not worth 4 stars

Posted Sep 3, 2017
The only saving grace is the lovely staff. The rooms walls were paper thin. I got here what was happening in every room around us including the lobby. Water kept being flushed. The beds are rock hard, as are the pillows. And there was one power point in the entire room. Expect much more from a 4 star hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester uk

Nice hotel in good location

Posted Aug 30, 2017
Pros: Bright and airy nice pool and surrounds Airport bus on door step was a bonus
Cons: May be some stairs, or signs to them if there are any
Location: 5 minute walk across the river and you are in the main part of town. Plenty of bars and restaurants just over the riiver.
The hotel is very clean and modern. The airport bus stops at the end of the road. All the staff were friendly and helpfully. The breakfast was excellent. Only problem we encountered was therewas150 people leaving at the same time as us and they were all on floors above us so we waited nearly15 minutes to get in a lift and there wasn't any stairs except for the fire escapes, if there was we couldn't find them. Not a problem really, just annoying at the time