Ratings based on 381 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Seattle

Worst stay I had in Cairo.

Posted Aug 23, 2017
Pros: nothing
This is not a good hotel. The room was not comfortable and the staff were not helpful. I stayed one night and immediately moved to a different hotel. Unless you are really cash strapped, pay the extra $20-30 US and stay somewhere else.
Comment from Hotel Management
Sep 18, 2017 by Karim, Hotel Management
Dear Mr. Brian Dear, Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we need you to come again and we will upgrade your booking to suite Nile view Thank you
3 out of 5
by A verified traveler from Dubai

Average some time below

Posted Aug 23, 2017
Pros: the breakfast is good the location is very good if you want to stay in the center old city
Cons: house keeping this time was really bad (not as usual !! in winter ) even when we write a note they just ignore it (but they don't ignore the tips wh
Location: the location is very good if you want to stay in the center of the old city !! Cairo Tower , Opera House , Egyptian Museum
This is my third time with my family in Novotel Cairo El Borg , most properly this will be our last time we know that its an average hotel not bad for family with kids but its our first time during the summer and the house keeping this time was really bad (not as usual !! in winter ) even when we write a note they just ignore it (but they don't ignore the tips which we left with the note :) !!!) the breakfast is good ( most of the days no fresh croissant except one day :) ) the location is very good if you want to stay in the center of the old city !!
Comment from Hotel Management
Oct 1, 2017 by Kareem, Hotel Management
Dear,Mr.Yamen Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
5 out of 5
by A verified traveler

Pyramids and out

Posted Aug 1, 2017 on Hotels
Super clean. Great service. Ok wifi. the rotunda next to the hotel makes it really hard to cross the street. I would stay here again. Cairo is just not the safest place for a solo female traveler.
Comment from Hotel Management
Aug 5, 2017 by Abdellatif, Hotel Management
Thank You
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel

Posted Jul 27, 2017
I loved the roof area, staff were very friendly, you can take a walk along the Nile at night, and it is close to a park. I would definitely go back. The staff were not really able to recommend any shopping places with reasonable prices but it's no biggie because if you ask around outside the hotel you will find your way. There are taxis parked outside the hotel which is very convenient. There were weddings happening every other night so we got to enjoy some of the experience through our city view room. I would certainly recommend it.
Comment from Hotel Management
Aug 5, 2017 by Abdellatif, Hotel Management
Thank you for your review looking forward to welcome you soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
Friendly staff, very helpful. I enjoyed staying there.
Comment from Hotel Management
Aug 5, 2017 by Abdellatif, Hotel Management
Thank You
3 out of 5
by A verified traveler

close to town

Posted Jul 2, 2017
Cons: Train their staff how to talk nicely to customers
The receptionist told me that I have drunk the bottled water and filled it with tap water, I explained that you you can say that the bottled water is opened and there is tap water, How can she say that I have drunk it and replaced it, this has spoiled my whole vacation
Comment from Hotel Management
Aug 5, 2017 by Abdellatif, Hotel Management
Thank you we do apologize for any inconvenience
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2017
Very nice I got rever view room Also the check in was fast
Comment from Hotel Management
May 26, 2017 by Novotel, Hotel Management
Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, excelent location

Posted May 6, 2017
This is my first time in this hotel, the staff was very helpful and polite, rooms are clean,quite and comfortable specially pillows. The most I liked about it is the easy access to the hotel, close to every place I needed to go. I fully recommend this hotel for people who does not infected by 5 stars hotel syndrom.
Comment from Hotel Management
May 16, 2017 by Novotel, Hotel Management
Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
5 out of 5
Recommended
for Everyone
by A verified traveler from London UK

Great location easily accessible to main sites

Posted May 6, 2017
Pros: The views from both city side and Nile side. Breakfast buffet excellent!
Cons: Perhaps could wash down tables in the restaurant more often as on occasion mine was sticky
Location: Cairo Tower, Opera House and Tahir Square within a few minutes walk
Excellent experience overall would strongly recommend to family n friends
Comment from Hotel Management
May 16, 2017 by Novotel, Hotel Management
Dear M.Roxanna, We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
Good choice and service, great location and view. Friendly and helpful staff
Comment from Hotel Management
May 16, 2017 by Novotel, Hotel Management
Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.