Ratings based on 381 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Good price

Posted Nov 17, 2017
Goog stay at this hotel but before you leave check your luggages , I didn’t check mine when I arrived to airport I found that my luggages was opened by the bellman to steal from my luggage , and he took long time from the room to the taxi , so take care .
Comment from Hotel Management
Dec 9, 2017 by Ramy, Hotel Management
Dear Guest We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely apologize for the inconvenient experiences you had regarding luggage would appreciate if you get back to us if something were missing cause we never experience such case with our bellman team as they dealing with alot of guests daily and never receive such comment Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif GEBRIL General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridgeshire, UK.

My first time in Cairo.

Posted Nov 15, 2017
Pros: Friendly and helpful staff.
Cons: Not much comes to mind....
Location: Very central. Handy for the 'party boats' on the Nile, Tahir Square and many museums. Handy for the football!
Excellent hotel. Very clean, very comfortable. All the facilities you could wish for ( though the opening hours for some of these were not obvious) and the staff, including the security guys, we're all very friendly and helpful. Ok, the Army checkpoint outside and the lack of alcoholic drinks in the bar were a bit off-putting but hey, this is Cairo. Excellent value for money. I enjoyed my stay here and would whole-heartedly recommend it to anyone.
Comment from Hotel Management
Nov 19, 2017 by Kareem, Hotel Management
Dear Mr.Trevor We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh, Saudi Arabia

Convenient Nile Location

Posted Nov 14, 2017
Pros: Location, service, rooms, breakfast, reception crew
Location: Egyptian museum across the bridge 10 minutes; "Downtown" shopping just across the bridge as well.
We chose this hotel as part of a TA package & we are very glad we did. Check-in was quick & easy even though we arrived just after midnite. Our room was much bigger than anticipated & faced the East for some terrific sunrise photos over the Nile. The breakfast buffet was very satisfying. Reception people were very happy & most enjoyable to work with. We will not hesitate to stay here again should the opportunity present itself.
Comment from Hotel Management
Nov 19, 2017 by Kareem, Hotel Management
Dear, Mr. Gerry We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Hotel is clean, staffs are friendly

Posted Nov 1, 2017
On my arrival, staffs are very helpful, friendly, always smiling and make you feel comfortable. Front desk persons understand very good what is the word hospitality. Very sastified and the best part is close to Museum and perfect view to the Nile River. Love it
Comment from Hotel Management
Nov 7, 2017 by Karim, Hotel Management
Dear Ms. Isabel, We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
1 out of 5
by A verified traveler

Posted Oct 9, 2017
The stuff the work they're pretty rude wasn't happy at all with the front desk
Comment from Hotel Management
Oct 10, 2017 by Karim, Hotel Management
could you please contact us in order to be able to contact you
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Nice hotel in downtown area

Posted Oct 6, 2017
Very nice stay for 3 days. Elevator is slow and small for American standard. Close to important places and nice restaurants all around if one is willing stroll couple of kilometers.
Comment from Hotel Management
Oct 9, 2017 by Kareem, Hotel Management
Dear Mr. Vaidhy We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from India

Novotel Cairo Excellent Experience

Posted Sep 25, 2017
Pros: Rooms are well maintained and comfortable. Food served is healthy and tasty.
Cons: The agency running the transport facility is antediluvian and a rip off. Needs to be reloaded with amore professional service prover.
A very well located hotel with courteous and helpful staff.
Comment from Hotel Management
Sep 29, 2017 by Kareem, Hotel Management
Dear, We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the transportation agency will take your feed back into consideration and will make actions regarding what you said. Please send us your contact number in order to know further details to help solving the problem. Sincerly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Beirut

Good Hotel

Posted Sep 5, 2017
Pros: Location and food
Cons: Staff service
Location: Zamalek restaurants, Nile river
Good hotel to Stay at Zamalek Good location at Nile River Super rich breakfast. Good service and friendly staff bit very slow to respond Good food and delicious
Comment from Hotel Management
Sep 18, 2017 by Karim, Hotel Management
Dear Mr.Sam, We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Sep 1, 2017
Pros: Museum and all fun activities are very close..
Cons: The Wifi speed
Location: Everything is close by, you have the activities on the Nile and to the left of the hotel (25 min walk along the Nile) you find all the restaurants
Room had great view even though we stayed in one of the rooms that did not face the Nile, enjoyed the Restaurant on the terrice very much (ate there everyday at least once; youll for sure know its well prepared food and food safety). Everyone is super friendly and have great sense of humor regardless of where you come from or what you look like ( we looked crazy after a 16hr flight lol). Very safe, clean and spacious rooms, lobby and restaurant. I would recommend this hotel wifi is a little slow though
Comment from Hotel Management
Sep 18, 2017 by Karim, Hotel Management
Dear Ms. Natalia, We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice hotel off the Nile River

Posted Aug 25, 2017
We thoroughly enjoyed our visit at this hotel. The location is perfect. We were able to walk to a lot of places. And if the walk was more than 15 minutes, it's a perfect location to take a taxi/Uber and get anywhere within 20 minutes. The hotel is right off the Nile, so the view of the river is beautiful. However, there is a lot of noise at night if you get a room viewing the river. If you're sensitive to noise, ask for a room with a city view. These rooms are much quieter. We stayed on both sides and experienced both. The breakfast buffet was awesome! There were plenty of choices and even an omelet bar. The room was clean, however the only set back was that they put us in a smoking room. We weren't in a nonsmoking room until 2 days later, which still smelled like smoke due to the hallway. However, being in Cairo, we learned it's very difficult to get away from smoke since it's a common practice there, so we got used to it. Overall, this is an awesome hotel!
Comment from Hotel Management
Sep 18, 2017 by Karim, Hotel Management
Dear Mr. Z, We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,